BleepingComputer.com: rootkit.win32.zaccess.j virus found but no network connections available

My AVG Free picked up a trojan horse and locked up. I tried to download the fix from AVG, and it unlocked, but did not fix it. My browser was re-directing. I followed some online instructions and ran OTM, Goredfix, and TDSSkiller in that order. It seemed to fix the problem, but I could no longer connect to the internet or my network. I dowloaded the microsoft patch to repair the TCP/IP and ran it and it did not work. I then ran Kapersky virus detection and it found and cleaned 4 items, all the same called "Rootkit.win32.Zaccess.J". I belive that the computer is now clean, however, I cannot connect it to the internet or my network. There are no connections to HTTP, HTTPS, or anything. I have been busy downloading your instructions and programs and shuffling them to the computer via a zip drive. Attached are the logs you requested. Please help!! I do not know much about fixes, just what I read online and I am hoping that I didn't make this problem worse by what I have done.

Bob

 dds.txt (12.53K)
Number of downloads: 5

 GMER.log (5.67K)
Number of downloads: 1

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

• Do not run any other tool untill instructed to do so!
  
• please Do not Attach logs or put in code boxes.
  
• Tell me about any problems that have occurred during the fix.
  
• Tell me of any other symptoms you may be having as these can help also.
  
• Do not run anything while running a fix.
  
• Do not run any other tool untill instructed to do so!

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• Log from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
  
• do you need more time?
  
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

Gringo,

Thank you for your response, but I just bit the bullet and reinstalled windows. I didn't hear from anyone for 3 days and I couldn't wait any longer. I appreciate your time and please close this topic for me.

Bob

thanks for letting me know


gringo

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.