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I think she believes she opened an attachment or got something funky from someone in her email.
Also, she said the pop-up that came on to tell her she was “infected” and to “click here to purchase something to get rid of the virus for ($79). Then, she tried to get out of it (she didn’t want to click on it). She then continued working, and after a time the computer had some issues and finally, the computer began booting up into a DOS type screen, and etc. Then she just turned off the computer.
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hijacked?
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#17
- bleepin' _temp_
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Posted 18 October 2011 - 04:33 PM
Hi,
but you haven't been having any issues with the PC?
Here is how it sounds for me (as I have been unable to find malware in the logs so far):
She did get an email or advertisement for a rogue, this happens from time to time also on clean PC. She had the good sense not to click on it or buy what was advertised. Some time later the PC crashed/shut down incompletely for a yet unknown reason and on the reboot she was prompted with the window telling her windows hand't shut down correctly and whether she wanted to boot into normal or safe mode.
Personally I'd think this PC is clean. Especially since you have not been redirected or been prompted with popups yourself.
regards myrti
but you haven't been having any issues with the PC?
Here is how it sounds for me (as I have been unable to find malware in the logs so far):
She did get an email or advertisement for a rogue, this happens from time to time also on clean PC. She had the good sense not to click on it or buy what was advertised. Some time later the PC crashed/shut down incompletely for a yet unknown reason and on the reboot she was prompted with the window telling her windows hand't shut down correctly and whether she wanted to boot into normal or safe mode.
Personally I'd think this PC is clean. Especially since you have not been redirected or been prompted with popups yourself.
regards myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
#18
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- Group: Members
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Posted 18 October 2011 - 05:22 PM
Sounds right to me...
Thank you for confirming their is no malware in the computer.
Thank you for confirming their is no malware in the computer.
#19
- bleepin' _temp_
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- Group: Malware Response Instructor
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Posted 18 October 2011 - 07:07 PM
Hi,
you're welcome
While you're checking her system please visit secunia.com/vulnerability_scanning/online/ and update the outdated software listed there.
regards myrti
you're welcome
While you're checking her system please visit secunia.com/vulnerability_scanning/online/ and update the outdated software listed there. regards myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
#20
- bleepin' _temp_
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- Group: Malware Response Instructor
- Posts: 27,520
- Joined: 25-January 08
- Gender:Female
- Location:At home
Posted 29 January 2012 - 09:46 AM
It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
Please don't send help request via PM, unless I am already helping you. Use the forums!
I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein
