BleepingComputer.com: Infected by Trojan BHO.ACTQ_3 according to Sonic Wall

I am a work at home individual and the computer that I remotely access is behind a Sonicwall. I keep receiving messages that the Sonicwall is blocking outgoing attempts communicated by Trojan BHO.ACTQ_3. I have run a number of different scans (Malwarebytes and Spybot S&D) and none of them have found anything that appears to be the issue. I have read the preparation guide and have run the scans that were asked for, which results I have posted and attached below. I appreciate any assistance that you can provide me in clearing up this issue.

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.7601.17514
Run by PRPdemo at 10:37:26 on 2011-10-06
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.1783.923 [GMT -7:00]
.
AV: AVG Anti-Virus Free *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\TeamViewer\Version5\TeamViewer.exe
C:\Windows\system32\ctfmon.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskmgr.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\PRPdemo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\PRPdemo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\PRPdemo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\PRPdemo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\PRPdemo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Users\PRPdemo\AppData\Local\Temp\Temp1_gmer.zip\gmer.exe
C:\Users\PRPdemo\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
uRun: [Google Update] "c:\users\prpdemo\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Apple_KbdMgr] c:\program files\boot camp\Bootcamp.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [<NO NAME>]
mRun: [dfmirage-Install] "c:\windows\temp\DFI-9T6PMO.exe" -u2 "dfmirage"
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: AutoCheck.com
Trusted Zone: AutoSoftFinance.com
Trusted Zone: AutoSoftNET.com
Trusted Zone: AutoWebApp.com
Trusted Zone: PRcoPower.com
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: Interfaces\{130B6AFC-FCF6-4DDA-8992-427A5A0B21EB} : NameServer = 208.67.222.222,208.67.220.220
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AppleHFS;AppleHFS;c:\windows\system32\drivers\AppleHFS.sys [2010-11-11 49280]
R0 AppleMNT;AppleMNT;c:\windows\system32\drivers\AppleMNT.sys [2010-11-11 6784]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-8-5 243152]
R2 TeamViewer5;TeamViewer 5;c:\program files\teamviewer\version5\TeamViewer_Service.exe [2010-7-6 173352]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2010-8-2 325672]
R3 IRRemoteFlt;IR Receiver Filter Driver;c:\windows\system32\drivers\IRFilter.sys [2010-8-2 16512]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-8-5 216400]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-8-5 29712]
S2 AppleOSSMgr;Apple OS Switch Manager;c:\windows\system32\AppleOSSMgr.exe [2010-11-11 193848]
S2 AppleTimeSrv;Apple Time Service;c:\windows\system32\AppleTimeSrv.exe [2010-4-16 99640]
S2 ASNupdaterService;ASNupdaterService;c:\program files\autosoft net\autodealer plus\ASNUpdaterService.exe [2010-6-25 346600]
S2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-8-5 921952]
S2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-8-5 308136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 MacHALDriver;Mac HAL;c:\windows\system32\drivers\MacHALDriver.sys [2010-4-16 12928]
S2 MSSQL$AUTOSOFTNET;SQL Server (AUTOSOFTNET);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2007-2-10 29178224]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2011-10-6 1153368]
S3 AppleBtBc;Apple Broadcom Built-in Bluetooth;c:\windows\system32\drivers\AppleBtBc.sys [2010-8-2 18432]
S3 AppleDisplayFlt;Apple Display Driver;c:\windows\system32\drivers\aaplmonf.sys [2010-8-2 9088]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg9\toolbar\ToolbarBroker.exe [2010-10-26 947528]
S3 CirrusFilter;CS420xLowerFilter;c:\windows\system32\drivers\CS420x86.sys [2011-1-4 14336]
S3 KeyMagic;USB Keyboard HID Filter;c:\windows\system32\drivers\KeyMagic.sys [2010-8-2 24064]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2010-8-2 68200]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-4-4 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-8-7 1343400]
.
=============== Created Last 30 ================
.
2011-10-06 16:35:19 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-10-06 16:35:19 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-09-28 10:00:35 -------- d-----w- C:\4e7d95bc1054d930a2567e3fa0207c
2011-09-26 22:47:39 -------- d-----w- c:\users\prpdemo\appdata\roaming\Malwarebytes
2011-09-26 22:47:27 -------- d-----w- c:\programdata\Malwarebytes
2011-09-26 22:47:24 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-09-26 22:47:24 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-09-19 17:31:36 -------- d-----w- c:\programdata\MFAData
2011-09-15 10:09:34 -------- d-----w- C:\0590d9c5338ab2175616e40f51f7
.
==================== Find3M ====================
.
2011-07-22 04:54:18 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-07-16 04:27:30 290816 ----a-w- c:\windows\system32\KernelBase.dll
2011-07-16 02:17:19 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:17:19 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17:19 3584 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17:19 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
2011-07-09 04:29:46 2048 ----a-w- c:\windows\system32\tzres.dll
2011-07-09 02:30:00 223744 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
.
============= FINISH: 10:37:35.07 ===============

Also, I forgot to mention that I ran these scans in safe mode. If I need to rerun them in regular boot mode, please let me know.

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/422193 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

• If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  
• A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
  
  • Please do this even if you have previously posted logs for us.
    
  • If you were unable to produce the logs originally please try once more.
    
  • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    
  • If you are unsure about any of these characteristics just post what you can and we will guide you.
  
  
• Please tell us if you have your original Windows CD/DVD available.
  
• Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

• Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
  
  
• Double click on the DDS icon, allow it to run.
  
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  
• Notepad will open with the results.
  
• Follow the instructions that pop up for posting the results.
  
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:



As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!