BleepingComputer.com: Micro outage

Page 1 of 1

You cannot start a new topic
You cannot reply to this topic

Micro outage

#1 pominator

Member

Group: Members
Posts: 32
Joined: 14-September 10
Gender:Male

Posted 05 October 2011 - 04:02 PM

Hi

A customer of mine have random and rare shutdown on his PC. The PC shutdown instantly, do not restart and do not have BSOD. The other equipment in his house do not lose power, light did not dim at all. It happen 2 to 3 time a month. I have changed his PSU but the problem still happen. Have you already experienced "invisible micro outage" that would make a PC to shutdown ?

I have also done a panoply of test, including hardware test (prime95, memtest, hitachi fitness, pcmark05), virus check, system file check, bios update. The box have enough ventilation too (2 x 120mm front/back).

#2 the_patriot11

High Tech Redneck

Group: BC Advisor
Posts: 5,216
Joined: 03-February 09
Gender:Male
Location:Wyoming USA

Posted 05 October 2011 - 07:05 PM

I would pull the motherboard out, and make sure nothing is coming in contact with the motherboard back and the backplate and causing a short.

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 8 gigs of Patriot G2 DDR3 1600, Video: ASUS ATI 4890 and a Saphire 4890 in Crossfire, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 7 ultimate 64 bit.
Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Saphire 4850, Storage: 500 gig Hitachi, PSU: OCZ Fatal1ty 550 watt modular PSU, OS: Windows 7 Ultimate.
If I don't reply within 24 hours of your reply, feel free to send me a pm.

#3 pominator

Member

Group: Members
Posts: 32
Joined: 14-September 10
Gender:Male

Posted 06 October 2011 - 08:05 AM

Thanks. It was finally BSOD. He first told me the computer was staying off, then he just changed his version and told me it was restarting. Looked at minidumps and it's probably caused by Avast.

This post has been edited by pominator: 06 October 2011 - 08:06 AM

#4 killerx525

Bleepin' Aussie

Group: Members
Posts: 5,427
Joined: 27-September 09
Gender:Male
Location:Melbourne, Australia

Posted 06 October 2011 - 12:33 PM

For the replacement of Avast, you should try Microsoft Security Essentials.

>Michael
System: CPU- AMD Phenom II X6 1090T Black Edition Oc'ed to 3.8GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws X F3-12800CL9D-8GBXL 8G Kit(4Gx2) DDR3 1600, HDD- Western Digital Caviar Black 1TB 7200 RPM 64MB Cache SATAIII, GPU- Asus EAH6950 1GB Crossfire Oc'ed 900/1310mhz, MB- Gigabyte 990FXA-D3, Case- Coolermaster HAF 932, PSU- Corsair TX-750 V2, Soundcard- Realtek High Definition Audio Sound, OS- Windows 7 Ultimate SP1 64-Bit

#5 the_patriot11

High Tech Redneck

Group: BC Advisor
Posts: 5,216
Joined: 03-February 09
Gender:Male
Location:Wyoming USA

Posted 06 October 2011 - 08:18 PM

glad you got it figured out. BSODs are weird sometimes, often Ive had them where it will BSOD, but the computer will crash before the BSOD actually appear, while the next time it does. It drives me crazy when stuff like that happens, makes diagnosis extremely difficult and time consuming because you have to convince the computer to crash more then once, and if its not your computer well lol.