BleepingComputer.com: Browser redirect, Open Cloud AV, Ping.exe cpu usage at 100%, and being used for a botnet

Hi all, thanks for taking a look. I think I've contracted the same thing that many others here have. A few days ago I noticed that Firefox was popping up extra tabs for ads both on launch and when clicking links, but just assumed that the beta update had broken my adblocker again. I closed them and everything was fine. Yesterday I noticed the Open Cloud AV notification pop up and immediately started scanning with Kaspersky, Spybot, and MalwareBytes. All three found things to kill whenever I'd reboot (side note for anyone with the same problem: as soon as I rebooted, I was able to regain control of my computer by immediately opening up task manager and killing all randomly named processes, they would spawn continuously, but eventually I could close them all and Open Cloud would go away).

All of my files were marked as hidden, so I just let windows explorer see hidden files, and am currently running unhide.exe to restore start menu files. Currently Malwarebytes comes back clean after a reboot when using Quick Scan, but I know that I'm still infected because on reboot (and sometimes at other times) I have to go into the Show All Processes tab on task manager to kill Ping.exe, or else it eats up all of my cpu cycles and an enormous amount of ram. I suspected it was using me as a bot, but then I got a prerecorded call from my ISP today saying that they had detected a bot on my connection, so that pretty much seals it. I'm really hesitant to use my computer for anything else now in case this program has a keylogger, as well. Thanks for any advice you have.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

Thanks for the advice, Broni! I'll get started on a new thread right now.

You're very welcome

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic422262.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom