BleepingComputer.com: Open Cloud AV

I think we are going to need a Custom fix here.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.

Thanks Boopme I will, but it will have to be tomorrow morning. I just got back home and am a bit beat. Thanks for all of your help.

If you cannot get DDS to work, please try this instead.

Please download OTL by OldTimer and save it to your Desktop.

• Close all other applications and windows so that you have nothing open and are at your Desktop.
  
• Double click on the OTL icon on your desktop.
  
• Select 30 days from the File Age: drop down menu.
  
• Click the "Scan All Users" checkbox.
  
• Click the button to start.
  
• Do not use the computer while the scan is in progress.
  
• When the scan is complete, two log files will open in Notepad:
  • OTL.txt <- (will be maximized)
    
  • Extras.txt <- (will be minimized in the Task Bar).
  
  
• Both logs are automatically saved to the Desktop.
  
• Please copy the contents of OTL.txt to the clipboard by highlighting everything and pressing Ctrl+C or after highlighting, right-click and choose Copy and then paste it into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
  
• Also copy and paste the contents of Extras.Txt in your next reply as well. If the Extras.Txt log is too long, you may need to add a second reply to your thread.
  
• Click the red X in the upper right corner to exit OTL.

Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If OTL did not work, then reply back here.

Tried to follow Boopme's advice but for some reason the DDS will not run on the infected computer.

Boopme, missed your last post but will try OTL right now. Thanks

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic422502.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom