BleepingComputer.com: Google Redirect Virus

EDIT split away to proper forum.~~ boopme
i too have a redirect virus and need help

My log is attached - pLease help


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:33:19 PM, on 9/27/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\NETSUP~1\client32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\PROGRA~1\Webshots\Webshots.scr
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=0080115
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.webshots.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=0080115
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [DellAutomatedPCTuneUp] "C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.candystand.com/play-random-game/stride-shift-racing?utm_source=adon_113669_155_&utm_medium=cpc&utm_campaign=adon2010"
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://juniper.net/dana-cached/sc/JuniperSetupClient.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Client32 - NetSupport Ltd - C:\PROGRA~1\NETSUP~1\client32.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 13382 bytes

This post has been edited by boopme: 27 September 2011 - 08:45 PM

Hi,

Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

• Disable any script blocking protection
  
• Double click dds to run the tool.
  
• When done, two DDS.txt's will open.
  
• Save both reports to your desktop.

---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR ( 511KB ) to your desktop.

• Double click the aswMBR.exe icon to run it
  
• When asked if you want to download Avast's virus definitions please select Yes.
  
• Click the Scan button to start the scan
  
• On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Thanks, I will be able to take the action you requested tomorrow evening. thanks!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Gloria Chabrier at 21:37:54 on 2011-10-03
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1212 [GMT -4:00]
.
AV: Norton Internet Security *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\NETSUP~1\client32.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Safari\Safari.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\PROGRA~1\Webshots\Webshots.scr
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.webshots.com/
uDefault_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=0080115
uSearch Bar = hxxp://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.6.0.29\ips\IPSBHO.DLL
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
uRun: [DellAutomatedPCTuneUp] "c:\program files\dellautomatedpctuneup\PTAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.candystand.com/play-random-game/stride-shift-racing?utm_source=adon_113669_155_&utm_medium=cpc&utm_campaign=adon2010"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
StartupFolder: c:\docume~1\gloria~1\startm~1\programs\startup\webshots.lnk - c:\program files\webshots\Launcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
TCP: DhcpNameServer = 213.109.66.237 213.109.72.202 1.1.1.1
TCP: Interfaces\{3D5B6832-9EB5-4EDF-8311-006073399EF0} : DhcpNameServer = 213.109.66.237 213.109.72.202 1.1.1.1
Notify: igfxcui - igfxdev.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1206000.01d\symds.sys [2011-5-10 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1206000.01d\symefa.sys [2011-5-10 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\bashdefs\20110929.001\BHDrvx86.sys [2011-9-29 816760]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1206000.01d\ironx86.sys [2011-5-10 136312]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.6.0.29\ccsvchst.exe [2011-5-10 130008]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-2-5 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-8-1 105592]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\ipsdefs\20110930.030\IDSXpx86.sys [2011-10-3 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20111003.001\NAVENG.SYS [2011-10-3 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20111003.001\NAVEX15.SYS [2011-10-3 1576312]
S0 cerc6;cerc6; [x]
.
=============== Created Last 30 ================
.
2011-09-28 01:12:00 388096 ----a-r- c:\documents and settings\gloria chabrier\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-09-28 01:11:59 -------- d-----w- c:\program files\Trend Micro
2011-09-27 03:03:09 -------- dc-h--w- c:\windows\ie8
2011-09-19 12:25:21 -------- d-----w- C:\temp_pyx
2011-09-19 12:25:21 -------- d-----w- C:\paychex
2011-09-13 13:39:02 -------- d-----w- c:\documents and settings\gloria chabrier\local settings\application data\PackageAware
.
==================== Find3M ====================
.
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-31 21:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
.
============= FINISH: 21:38:42.79 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 2/1/2011 12:22:15 AM
System Uptime: 10/3/2011 9:30:07 PM (0 hours ago)
.
Motherboard: Dell Inc. | | 0CU409
Processor: Intel® Core™2 Duo CPU E4500 @ 2.20GHz | Socket 775 | 2194/200mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 149 GiB total, 125.872 GiB free.
D: is CDROM ()
E: is CDROM ()
F: is FIXED (NTFS) - 932 GiB total, 931.352 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP57: 7/5/2011 3:44:25 PM - Software Distribution Service 3.0
RP58: 7/7/2011 10:21:16 AM - System Checkpoint
RP59: 7/11/2011 8:52:52 AM - System Checkpoint
RP60: 7/12/2011 11:21:37 AM - System Checkpoint
RP61: 7/13/2011 1:46:38 PM - System Checkpoint
RP62: 7/13/2011 3:41:55 PM - Software Distribution Service 3.0
RP63: 7/18/2011 12:14:10 PM - System Checkpoint
RP64: 7/25/2011 8:33:54 AM - System Checkpoint
RP65: 8/1/2011 9:17:26 AM - System Checkpoint
RP66: 8/2/2011 9:43:51 AM - System Checkpoint
RP67: 8/8/2011 8:18:49 AM - System Checkpoint
RP68: 8/15/2011 8:44:29 AM - System Checkpoint
RP69: 8/15/2011 12:56:46 PM - Software Distribution Service 3.0
RP70: 8/16/2011 2:53:29 PM - System Checkpoint
RP71: 8/29/2011 8:30:07 AM - System Checkpoint
RP72: 8/29/2011 4:03:32 PM - Software Distribution Service 3.0
RP73: 8/31/2011 10:00:16 AM - System Checkpoint
RP74: 9/12/2011 10:35:09 AM - System Checkpoint
RP75: 9/12/2011 3:45:40 PM - Software Distribution Service 3.0
RP76: 9/14/2011 10:07:17 AM - System Checkpoint
RP77: 9/19/2011 9:26:40 AM - System Checkpoint
RP78: 9/19/2011 1:39:54 PM - Software Distribution Service 3.0
RP79: 9/20/2011 3:52:43 PM - System Checkpoint
RP80: 9/20/2011 4:02:04 PM - Software Distribution Service 3.0
RP81: 9/26/2011 10:34:33 AM - System Checkpoint
RP82: 9/26/2011 11:04:28 PM - Installed Windows Internet Explorer 8.
RP83: 9/26/2011 11:05:11 PM - Software Distribution Service 3.0
RP84: 9/27/2011 3:05:32 PM - Software Distribution Service 3.0
RP85: 9/27/2011 9:11:58 PM - Installed HiJackThis
RP86: 10/3/2011 9:50:49 AM - System Checkpoint
RP87: 10/3/2011 2:58:55 PM - Software Distribution Service 3.0
.
==== Installed Programs ======================
.
ABBYY FineReader 5.0 Sprint
Active Disk
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.4
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Browser Address Error Redirector
Dell Automated PC TuneUp
Dell Driver Reset Tool
Dell Network Assistant
Dell Support Center (Support Software)
Download Updater (AOL LLC)
EPSON Copy Utility
EPSON PERF 3170Guide
EPSON Photo Print
EPSON Scan
EPSON Smart Panel
Google Desktop
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
HP Install Network Printer Wizard
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 12.1.8.0
IomegaWare 4.0.3
iTunes
J2SE Runtime Environment 5.0 Update 6
Java Auto Updater
Java™ 6 Update 24
Juniper Networks Setup Client
Juniper Networks Setup Client Activex Control
Juniper Terminal Services Client
Lexmark Printer Software Uninstall
Lexmark Software Uninstall
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware version 1.51.2.1300
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Office 2003 Web Components
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Software Update for Web Folders (English) 12
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
MobileMe Control Panel
Move Media Player
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 6.0 Parser (KB933579)
NetSupport Manager
Norton Internet Security
PowerDVD
Presto! BizCard 4.1 Eng
Preview Payroll 7.5
QualxServ Service Agreement
QuickBooks Premier: Nonprofit Edition 2007
QuickBooks Product Listing Service
QuickTime
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
Safari
ScanToWeb
SearchAssist
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2416400)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Sonic Activation Module
SupportSoft Assisted Service
Symantec Technical Support Web Controls
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Viewpoint Media Player
WebFldrs XP
Webshots Desktop
Windows Genuine Advantage Notifications (KB905474)
Windows Internet Explorer 8
Windows Media Format Runtime
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
9/27/2011 7:57:00 AM, error: NetBT [4321] - The name "ACCOUNTING2 :0" could not be registered on the Interface with IP address 192.168.1.120. The machine with the IP address 192.168.1.129 did not allow the name to be claimed by this machine.
9/26/2011 9:33:41 PM, error: NetBT [4321] - The name "JMAHONPREK :0" could not be registered on the Interface with IP address 192.168.1.120. The machine with the IP address 192.168.1.109 did not allow the name to be claimed by this machine.
9/26/2011 9:33:10 PM, error: NetBT [4321] - The name "BOBVOSTRO :0" could not be registered on the Interface with IP address 192.168.1.120. The machine with the IP address 192.168.1.105 did not allow the name to be claimed by this machine.
9/26/2011 9:33:07 PM, error: NetBT [4321] - The name "GRYCSERVER2 :0" could not be registered on the Interface with IP address 192.168.1.120. The machine with the IP address 192.168.1.100 did not allow the name to be claimed by this machine.
9/26/2011 9:12:22 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: iaStor
9/26/2011 9:07:54 PM, error: NetBT [4321] - The name "DB4CCXB1 :0" could not be registered on the Interface with IP address 192.168.1.120. The machine with the IP address 192.168.1.148 did not allow the name to be claimed by this machine.
9/26/2011 9:06:28 PM, error: NetBT [4321] - The name "XPS710 :0" could not be registered on the Interface with IP address 192.168.1.120. The machine with the IP address 192.168.1.101 did not allow the name to be claimed by this machine.
9/26/2011 3:24:40 PM, error: NetBT [4321] - The name "RECEPTION :0" could not be registered on the Interface with IP address 192.168.1.120. The machine with the IP address 192.168.1.123 did not allow the name to be claimed by this machine.
9/26/2011 10:55:04 PM, error: PlugPlayManager [11] - The device Root\LEGACY_SMR210\0000 disappeared from the system without first being prepared for removal.
10/3/2011 9:20:02 AM, error: NetBT [4321] - The name "JMAHONPREK :0" could not be registered on the Interface with IP address 192.168.1.133. The machine with the IP address 192.168.1.147 did not allow the name to be claimed by this machine.
10/3/2011 7:34:38 AM, error: NetBT [4321] - The name "ACCOUNTING2 :0" could not be registered on the Interface with IP address 192.168.1.133. The machine with the IP address 192.168.1.129 did not allow the name to be claimed by this machine.
10/3/2011 7:34:37 AM, error: NetBT [4321] - The name "RECEPTION :0" could not be registered on the Interface with IP address 192.168.1.133. The machine with the IP address 192.168.1.127 did not allow the name to be claimed by this machine.
10/3/2011 7:33:23 AM, error: NetBT [4321] - The name "BOBVOSTRO :0" could not be registered on the Interface with IP address 192.168.1.133. The machine with the IP address 192.168.1.105 did not allow the name to be claimed by this machine.
10/3/2011 7:33:20 AM, error: NetBT [4321] - The name "GRYCSERVER2 :0" could not be registered on the Interface with IP address 192.168.1.133. The machine with the IP address 192.168.1.100 did not allow the name to be claimed by this machine.
.
==== End Of File ===========================


aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-10-03 21:41:03
-----------------------------
21:41:03.578 OS Version: Windows 5.1.2600 Service Pack 3
21:41:03.578 Number of processors: 2 586 0xF0D
21:41:03.578 ComputerName: GLORIACCOUNTING UserName: Gloria Chabrier
21:41:04.093 Initialize success
21:45:24.484 AVAST engine defs: 11100301
21:45:32.734 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
21:45:32.734 Disk 0 Vendor: SAMSUNG_HD161HJ JF100-22 Size: 152587MB BusType: 3
21:45:34.796 Disk 0 MBR read successfully
21:45:34.796 Disk 0 MBR scan
21:45:34.921 Disk 0 Windows XP default MBR code
21:45:34.968 Disk 0 scanning sectors +312496380
21:45:35.140 Disk 0 scanning C:\WINDOWS\system32\drivers
21:46:10.953 Service scanning
21:46:12.031 Modules scanning
21:46:18.093 Disk 0 trace - called modules:
21:46:18.109 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS
21:46:18.109 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x89db6ab8]
21:46:18.109 3 CLASSPNP.SYS[ba0e8fd7] -> nt!IofCallDriver -> \Device\00000074[0x89e52400]
21:46:18.109 5 ACPI.sys[b9f7f620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x89d7fd98]
21:46:18.906 AVAST engine scan C:\WINDOWS
21:46:33.984 AVAST engine scan C:\WINDOWS\system32
21:48:29.484 AVAST engine scan C:\WINDOWS\system32\drivers
21:48:47.734 AVAST engine scan C:\Documents and Settings\Gloria Chabrier
21:49:52.906 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Gloria Chabrier\Desktop\MBR.dat"
21:49:52.906 The log file has been saved successfully to "C:\Documents and Settings\Gloria Chabrier\Desktop\aswMBR.txt"

 aswMBR.txt (1.74K)
Number of downloads: 0

Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

• Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Here it is


ComboFix 11-10-04.04 - Gloria Chabrier 10/04/2011 21:25:25.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1032 [GMT -4:00]
Running from: c:\documents and settings\Gloria Chabrier\My Documents\ComboFix.exe
AV: Norton Internet Security *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Gloria Chabrier\My Documents\pubAD.tmp
c:\windows\system32\comct332.ocx
.
---- Previous Run -------
.
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
c:\documents and settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
c:\documents and settings\Gloria Chabrier\Application Data\4F17C914B41FC910138AFBA60841DC62
c:\documents and settings\Gloria Chabrier\Application Data\4F17C914B41FC910138AFBA60841DC62\avres10100binclt.exe
c:\documents and settings\Gloria Chabrier\Application Data\4F17C914B41FC910138AFBA60841DC62\enemies-names.txt
c:\documents and settings\Gloria Chabrier\Application Data\4F17C914B41FC910138AFBA60841DC62\local.ini
c:\documents and settings\Gloria Chabrier\Application Data\Adobe\plugs
c:\documents and settings\Gloria Chabrier\Application Data\Microsoft\Internet Explorer\Quick Launch\Antimalware Doctor.lnk
c:\documents and settings\Gloria Chabrier\Desktop\Antimalware Doctor.lnk
c:\documents and settings\Gloria Chabrier\Start Menu\Antimalware Doctor.lnk
c:\documents and settings\Gloria Chabrier\Start Menu\Programs\Antimalware Doctor
c:\documents and settings\Gloria Chabrier\Start Menu\Programs\Antimalware Doctor\Antimalware Doctor.lnk
c:\documents and settings\Gloria Chabrier\Start Menu\Programs\Antimalware Doctor\Uninstall.lnk
c:\documents and settings\Gloria Chabrier\Start Menu\Programs\Startup\Antimalware Doctor.lnk
.
.
\\.\PhysicalDrive0 - Bootkit TDL4 was found and disinfected
.
((((((((((((((((((((((((( Files Created from 2011-09-05 to 2011-10-05 )))))))))))))))))))))))))))))))
.
.
2011-09-28 01:12 . 2011-09-28 01:12 388096 ----a-r- c:\documents and settings\Gloria Chabrier\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-09-28 01:11 . 2011-09-28 01:11 -------- d-----w- c:\program files\Trend Micro
2011-09-27 03:03 . 2011-09-27 03:04 -------- dc-h--w- c:\windows\ie8
2011-09-19 12:25 . 2011-09-19 12:25 -------- d-----w- C:\paychex
2011-09-19 12:25 . 2011-09-19 12:25 -------- d-----w- C:\temp_pyx
2011-09-13 13:39 . 2011-09-13 13:39 -------- d-----w- c:\documents and settings\Gloria Chabrier\Local Settings\Application Data\PackageAware
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-09-09 09:12 . 2008-04-14 07:00 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-31 21:00 . 2011-02-14 22:59 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-07-15 13:29 . 2008-04-14 07:00 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02 . 2008-04-14 07:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellAutomatedPCTuneUp"="c:\program files\DellAutomatedPCTuneUp\PTAgnt.exe" [2007-10-11 465136]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-10-29 249064]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2006-10-03 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2006-11-05 221184]
"RoxioDragToDisc"="c:\program files\Roxio\Drag-to-Disc\DrgToDsc.exe" [2006-08-17 1116920]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2006-10-20 118784]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-01-15 1838592]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2007-05-24 17920]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 583048]
"ADUserMon"="c:\program files\Iomega\AutoDisk\ADUserMon.exe" [2002-09-24 147456]
"Iomega Drive Icons"="c:\program files\Iomega\DriveIcons\ImgIcon.exe" [2002-08-13 86016]
"Deskup"="c:\program files\Iomega\DriveIcons\deskup.exe" [2002-07-16 32768]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-14 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-14 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-14 138008]
"RTHDCPL"="RTHDCPL.EXE" [2007-06-14 16132608]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-11-29 421888]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2010-12-14 47904]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-04-14 421160]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"tscuninstall"="c:\windows\system32\tscupgrd.exe" [2004-08-04 44544]
.
c:\documents and settings\Gloria Chabrier\Start Menu\Programs\Startup\
Webshots.lnk - c:\program files\Webshots\Launcher.exe [2008-2-6 157008]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Dell Network Assistant.lnk - c:\windows\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe [2008-1-15 7168]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2008-3-18 972064]
Windows Desktop Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2007-2-5 118784]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2007-02-05 294400]
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Intuit\\QuickBooks 2007\\QBDBMgrN.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Dell Network Assistant\\ezi_hnm2.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\NetSupport Manager\\client32.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"10421:UDP"= 10421:UDP:SingleClick Discovery Protocol
"10426:UDP"= 10426:UDP:SingleClick ICC
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1206000.01D\symds.sys [5/10/2011 7:52 AM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1206000.01D\symefa.sys [5/10/2011 7:52 AM 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.5.0.125\Definitions\BASHDefs\20110929.001\BHDrvx86.sys [9/29/2011 5:35 PM 816760]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1206000.01D\ironx86.sys [5/10/2011 7:52 AM 136312]
R2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\18.6.0.29\ccsvchst.exe [5/10/2011 7:52 AM 130008]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2/5/2008 11:36 AM 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [8/1/2011 2:16 PM 105592]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.5.0.125\Definitions\IPSDefs\20111004.030\IDSXpx86.sys [10/4/2011 8:27 PM 356280]
S0 cerc6;cerc6; [x]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
.
Contents of the 'Scheduled Tasks' folder
.
2011-10-04 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 17:34]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.webshots.com/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
TCP: DhcpNameServer = 213.109.66.237 213.109.72.202 1.1.1.1
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-10-04 21:47
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\18.6.0.29\diMaster.dll\" /prefetch:1"
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Iomega Activity Disk2]
"ImagePath"="\"\""
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(4312)
c:\windows\system32\WININET.dll
c:\program files\Iomega\DriveIcons\IMGHOOK.DLL
c:\program files\Windows Desktop Search\deskbar.dll
c:\program files\Windows Desktop Search\en-us\dbres.dll.mui
c:\program files\Windows Desktop Search\dbres.dll
c:\program files\Windows Desktop Search\wordwheel.dll
c:\program files\Windows Desktop Search\en-us\msnlExtRes.dll.mui
c:\program files\Windows Desktop Search\msnlExtRes.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\progra~1\NETSUP~1\client32.exe
c:\program files\Dell Network Assistant\hnm_svc.exe
c:\progra~1\Iomega\System32\AppServices.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\program files\Iomega\AutoDisk\ADService.exe
c:\windows\system32\SearchIndexer.exe
c:\windows\system32\wscntfy.exe
c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
c:\windows\RTHDCPL.EXE
c:\program files\Dell Network Assistant\ezi_hnm2.exe
c:\progra~1\Webshots\Webshots.scr
c:\program files\iPod\bin\iPodService.exe
c:\program files\Common Files\Java\Java Update\jucheck.exe
c:\program files\Safari\Safari.exe
.
**************************************************************************
.
Completion time: 2011-10-04 22:02:24 - machine was rebooted
ComboFix-quarantined-files.txt 2011-10-05 02:02
.
Pre-Run: 135,245,115,392 bytes free
Post-Run: 135,568,748,544 bytes free
.
- - End Of File - - D73F1262CD2197755730FA08C015D77F

Hi,

Please do the following:


Your router has been hijacked: (unless you live in Russia)
TCP: DhcpNameServer = 213.109.66.237 213.109.72.202 1.1.1.1
213.109.66.237 < these numbers resolve to the Russian Federation

Please reset your Router and flush your DNS


Reset your Router:

• This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
  
• Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  
• If you don’t know the router's default password, you can look it up. HERE
  
• You also need to reconfigure any security settings you had in place prior to the reset.
  
• You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

NEXT

• Go to Start > Run > type: cmd
  
• Press OK or Hit Enter.
  
• At the command prompt, type or copy/paste: ipconfig /flushdns (note the space between “..g /f…” it needs to be there)
  
• Hit Enter.
  
• You will get a confirmation that the flush was successful.
  
• Close the command box.

NEXT

• Please open your MalwareBytes AntiMalware Program
  
• Click the Update Tab and search for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish, so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected. <-- very important
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• Tick the box next to YES, I accept the Terms of Use.
  
• Click Start
  
• When asked, allow the activeX control to install
  
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  
• Click Scan
  
• Wait for the scan to finish
  
• When the scan completes, press the LIST OF THREATS FOUND button
  
• Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  
• Include the contents of this report in your next reply.
  
• Press the BACK button.
  
• Press Finish

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7882

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/5/2011 9:17:40 PM
mbam-log-2011-10-05 (21-17-40).txt

Scan type: Quick scan
Objects scanned: 186651
Time elapsed: 4 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Here is the second scan.

C:\Documents and Settings\Gloria Chabrier\Application Data\Sun\Java\Deployment\cache\6.0\34\c669a2-2dc44eda multiple threats
C:\Documents and Settings\Gloria Chabrier\Application Data\Sun\Java\Deployment\cache\6.0\4\8f85c44-110f906c multiple threats
C:\Qoobox\Quarantine\C\Documents and Settings\Gloria Chabrier\Application Data\4F17C914B41FC910138AFBA60841DC62\enemies-names.txt.vir Win32/Adware.AntimalwareDoctor.AE.Gen application
C:\Qoobox\Quarantine\C\Documents and Settings\Gloria Chabrier\Application Data\4F17C914B41FC910138AFBA60841DC62\local.ini.vir Win32/Adware.AntimalwareDoctor.AE.Gen application

Hi

Please do the following:

Visit ADOBE and download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Your Java is out of date.
Java™ 6 Update 24 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now.
An update should begin; > follow the prompts.


Clear Java cache

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) If you do not see the icon, look to your left and click 'Switch to Classic View'.

• On the General tab, under Temporary Internet Files, click the Settings button.
  
• Next, click on the Delete Files button
  
• There are two options in the window to clear the cache - Leave BOTH Checked
  
  Applications and Applets
  Trace and Log Files
  
  
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  
• Click OK to leave the Temporary Files Window
  
• Click OK to leave the Java Control Panel.

NEXT


Please post a fresh DDS Log and advise how the computer is running now and if there are any outstanding issues.

I have not had the chance to do the updates but will on Tuesday night.

the redirecting stopped as soon as i flushed the dns after the re-set.

I will send the new log late Tuesday
THANKS!!

Here's one..............Seems to be running fine!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Gloria Chabrier at 22:59:05 on 2011-10-11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1074 [GMT -4:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\NETSUP~1\client32.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\PROGRA~1\Webshots\Webshots.scr
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.webshots.com/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.6.0.29\ips\IPSBHO.DLL
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.6.0.29\coIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - No File
uRun: [DellAutomatedPCTuneUp] "c:\program files\dellautomatedpctuneup\PTAgnt.exe" /startup
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe
StartupFolder: c:\docume~1\gloria~1\startm~1\programs\startup\webshots.lnk - c:\program files\webshots\Launcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
TCP: DhcpNameServer = 64.115.0.9 64.115.0.10
TCP: Interfaces\{3D5B6832-9EB5-4EDF-8311-006073399EF0} : DhcpNameServer = 64.115.0.9 64.115.0.10
Notify: igfxcui - igfxdev.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1206000.01d\symds.sys [2011-5-10 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1206000.01d\symefa.sys [2011-5-10 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\bashdefs\20110929.001\BHDrvx86.sys [2011-9-29 816760]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1206000.01d\ironx86.sys [2011-5-10 136312]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.6.0.29\ccsvchst.exe [2011-5-10 130008]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-2-5 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-8-1 105592]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\ipsdefs\20111011.030\IDSXpx86.sys [2011-10-11 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20111010.038\NAVENG.SYS [2011-10-11 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20111010.038\NAVEX15.SYS [2011-10-11 1576312]
S0 cerc6;cerc6; [x]
.
=============== Created Last 30 ================
.
2011-10-12 01:44:05 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-10 12:54:42 -------- d-----w- c:\program files\iPod
2011-10-10 12:54:39 -------- d-----w- c:\program files\iTunes
2011-10-10 12:50:52 -------- d-----w- c:\program files\Bonjour
2011-10-10 12:42:10 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2011-10-10 12:42:10 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2011-10-10 12:42:10 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2011-10-10 12:42:10 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2011-10-10 12:42:10 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2011-10-10 12:42:10 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2011-10-10 12:42:10 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2011-10-06 01:33:07 -------- d-----w- c:\program files\ESET
2011-09-28 01:12:00 388096 ----a-r- c:\documents and settings\gloria chabrier\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-09-28 01:11:59 -------- d-----w- c:\program files\Trend Micro
2011-09-27 03:03:09 -------- dc-h--w- c:\windows\ie8
2011-09-19 12:25:21 -------- d-----w- C:\temp_pyx
2011-09-19 12:25:21 -------- d-----w- C:\paychex
2011-09-13 13:39:02 -------- d-----w- c:\documents and settings\gloria chabrier\local settings\application data\PackageAware
.
==================== Find3M ====================
.
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-31 21:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
.
============= FINISH: 23:00:02.92 ===============

Hi

Just some housekeeping to do now,

Please do the following:


You can delete the DDS and aswMBR logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix

• Make sure your security programs are totally disabled.
  
• Click START then RUN
  
• Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
    
  • Type Inetcpl.cpl & click OK
    
  • Click on the Security tab
    
  • Click Reset all zones to default level
    
  • Make sure the Internet Zone is selected & Click Custom level
    
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
  
  
• Download TFC to your desktop
  
  • Close any open windows.
    
  • Double click the TFC icon to run the program
    
  • TFC will close all open programs itself in order to run,
    
  • Click the Start button to begin the process.
    
  • Allow TFC to run uninterrupted.
    
  • The program should not take long to finish it's job
    
  • Once its finished it should automatically reboot your machine,
    
  • if it doesn't, manually reboot to ensure a complete clean
  
  It's normal after running TFC cleaner that the PC will be slower to boot the first time.
  
  
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
    
  • Yellow for caution
    
  • Red to stop
  WOT has an addon available for both Firefox and IE
  
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.