BleepingComputer.com: Spyware / Malware / Virus?

Hello, new user here. Having problems eliminating a threat my computer shows known as Boot.TidServe.B. Is this serious? I do know it is annoying as it pops up comntinuously. Ran several Norton scans and can't find anything. Ran something else like Powerwipe ? Nothing.... Computer runs fine...maybe slow but.... Anycan help is appreciated.

This post has been edited by Orange Blossom: 14 September 2011 - 03:17 AM
Reason for edit: Moved to AII. ~ OB

Good evening gitbob & welcome to the forums!

Sorry to hear of the problem you are experiencing & YES...the infection you have is quite significant. I am a little puzzled by the info you've provided. You mentioned the specific name of the malware infecting your computer & the "popups" were annoying, but indicate you have run several scans with Norton and it has found nothing. WHICH security program did you use to ascertain the name of the malware infection, or is the infection itself generating those annoying popups? (Can you also indicate WHAT information is being shown when the popup occurs)?

Do you currently have an anti-malware program, such as, Malwarebytes or SuperAntispyware installed on your infected computer? If so, have you tried running a full scan with either or both of them (not at the same time though)?

There is some additional information on the specific infection you have (and removal instructions too) which can be viewed on the Kaspersky website at the link below:

http://support.kaspersky.com/faq/?qid=208280684

Please post back when you have the information I asked about and/or when you've been able to try the remedial measures suggested as well! Hopefully, some of our distinguished, other more experienced forum members will review your post in the interim time and can provide more effective help to you!

This post has been edited by spc3rd: 13 September 2011 - 10:24 PM

Hello,

tidserv is no joke. Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom

Norton found the Boot.TidServe issue and Norton Power Eraser didnt find anything either.

Thank you Pete C

You're welcome, gitbob!

Since Orange Blossom has arrived, I will withdraw from further interaction in this post. Orange Blossom is far more qualified & experienced to assist you with the problems you are having. Please follow the instructions in her posts.

Good Luck!