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Toshiba laptop scrolling on touchpad not working

#1 User is offline   NotVeryTechie 

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Posted 12 September 2011 - 11:52 AM

Hi there

I have a Toshiba laptop and the touchpad worked fine until I loaded Vista SP1. Now the scroll function on the touchpad doesn't work. I have uninstalled and reloaded the driver, downloaded a new driver and installed and done this over and over (Synaptics driver) and it won't work. Any help would be appreciated very much.

Thanks so much
NotVeryTechie

#2 User is offline   MrBruce1959 

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Posted 13 September 2011 - 12:54 AM

Hello and welcome to Bleeping Computer.

Out of curiosity, what operating system was on the laptop before Vista, I am sure you will say XP, but I want to be sure and was the previous operating system pre-installed on this laptop?

If the questions I am asking do not make sense, what I am trying to figure out here is if the previous operating system had a driver installed from a special operating system disk made for your Toshiba laptop.

Sometimes when we upgrade those systems, the upgrade may not contain the driver packages the previous OS installation disk contained.

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#3 User is offline   killerx525 

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Posted 13 September 2011 - 06:56 AM

Also what model is your Toshiba laptop?
>Michael
System: CPU- AMD Phenom II X6 1090T Black Edition Oc'ed to 3.8GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws X F3-12800CL9D-8GBXL 8G Kit(4Gx2) DDR3 1600, HDD- Western Digital Caviar Black 1TB 7200 RPM 64MB Cache SATAIII, GPU- Asus EAH6950 1GB Crossfire Oc'ed 900/1310mhz, MB- Gigabyte 990FXA-D3, Case- Coolermaster HAF 932, PSU- Corsair TX-750 V2, Soundcard- Realtek High Definition Audio Sound, OS- Windows 7 Ultimate SP1 64-Bit

#4 User is offline   NotVeryTechie 

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Posted 16 September 2011 - 10:16 AM

Hi there

Thanks for the reply. My laptop was pre-loaded with Vista and I updated to SP1. The machine is a Toshiba Satelite Pro A200. It was all working fine and then suddenly not.

All the best
NVT

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