Sophos not working and Windows not Updating

Forum Guidelines

Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Posted Image

Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.

Posted Image

DO NOT RUN ComboFix unless requested to.

Posted Image

Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.

Posted Image

When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.

Posted Image

Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.

2 Pages
←
1
2

You cannot start a new topic
This topic is locked

Sophos not working and Windows not Updating Lots of red flags, think I need a deep clean

#16 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,504
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 19 September 2011 - 02:26 AM

how are things now?

gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->

<-- Don't worry every little bit helps.

#17 Gryphon410

Member

Group: Members
Posts: 31
Joined: 29-December 10

Posted 19 September 2011 - 07:03 PM

Sophos still won't update and it looks like there is a huge backlog in the spooler just waiting to get e-mailed to my IT department about whatever I have on my computer. I did notice that my login screen changed to how it used to be (it was showing as mainman\dward instead of MAINMAN\DWARD with the caps, which concerned me, so that's good).

I also want to be sure I'm up-to-date with my Windows Updates and I wasn't going to check until we were sure I'm good or what the cause is. Seems like I have some insecure programs on my computer based off of what OTL deleted?

#18 Gryphon410

Member

Group: Members
Posts: 31
Joined: 29-December 10

Posted 20 September 2011 - 01:54 AM

So, in looking around my services and folders I came across the following -

"C:\Windows\Downloaded Program Files\ieatgpc.inf"
"C:\Windows\Downloaded Program Files\LMIBroker.exe"
"C:\Windows\Downloaded Program Files\RACtrl.dll"
"C:\Windows\Downloaded Program Files\RACtrl.inf"
"C:\Windows\Downloaded Program Files\LMIGuardian.exe"
"C:\Windows\Downloaded Program Files\LMIGuardianDll.dll"
"C:\Windows\Downloaded Program Files\LMIGuardianEvt.dll"
"C:\Windows\Downloaded Program Files\ieatgpc.dll"
"C:\Windows\Downloaded Program Files\ShoretelClientInstall.ocx"
"C:\Windows\Downloaded Program Files\LMIProxyHelper.exe"
"C:\Windows\Downloaded Program Files\desktop.ini"

I also saw files in my System32 folder that looked fishy to me, but I'm just paranoid most the time -

Files in System32 Folder.jpg (167.39K)
Number of downloads: 2

There are a lot of files in System32 with no description but have fishy names, too. I can provide the list if necessary. Tell me what you think about the above info.

#19 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,504
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 20 September 2011 - 08:09 AM

Hello

those are ligit programs and most are from logmein which your it department uses

Uninstall sophos and reinstall to see if it wakes back up

Gringo

<-- Don't worry every little bit helps.

#20 Gryphon410

Member

Group: Members
Posts: 31
Joined: 29-December 10

Posted 21 September 2011 - 07:38 PM

Ok, looks like I'll have to have IT take care of SOPHOS. Has me worried - I'm afraid of the e-mails they'll get once it wakes up. I think it actually may have something to do with the address it's trying to update from.

I still seem to have a lot of system activity. Is there a way I can determine if any listening ports are active that shouldn't be? Moreover, can we identify what Startup Applications can be disabled for my system, and what programs should be updated/uninstalled? Would I be safe to try running Windows Updates now, or if my SOPHOS isn't working/updated is it possible I'm already reinfected?

One task I see all the time in my services list is Flash Installer/Uninstaller. Why would that always be active and always when I boot up?

Sorry for all the one-off questions, just trying to get myself clean as I can before I get IT involved. I appreciate all your help on this.

-Gryphon

#21 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,504
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 21 September 2011 - 07:52 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Your Java is out of date.

It can be updated by the Java control panel

click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
An update should begin;
follow the prompts

Clear your Java Cache

click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
- On the General tab, under Temporary Internet Files, click the Settings button.
- Next, click on the Delete Files button
- There are two options in the window to clear the cache - Leave BOTH Checked
- Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
- Click OK to leave the Temporary Files Window
- Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

Please download TFC to your desktop,
Save any unsaved work. TFC will close all open application windows.
Double-click TFC.exe to run the program.
If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

Double-click mbam icon
go to the update tab at the top
click on check for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

Go Here to download HijackThis Installer
Save HijackThis Installer to your desktop.
Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

If you have problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

"information and logs"

In your next post I need the following

Log From MBAM
report from Hijackthis
let me know of any problems you may have had
How is the computer doing now?

Gringo

<-- Don't worry every little bit helps.

#22 Gryphon410

Member

Group: Members
Posts: 31
Joined: 29-December 10

Posted 22 September 2011 - 06:23 AM

I think I may have either done something to screw things up or I'm just seriously messed up. Right now, my .lnk icons are all showing as notepad symbols and clicking on them brings up junk in notepad. I have to go track down the actual file to do anything.

I was unable to run MBAM and I found a message generated in the folder that stated errors with the installation, even though on the surface everything was fine - never got any error messages. So I doubt this does any good, but I have the HiJackThis log here.

Also, I have some other information to follow.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:12:19 AM, on 9/22/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\PROGRA~1\Lenovo\HOTKEY\tpnumlkd.exe
C:\Program Files (x86)\Lenovo\Access Connections\AcDeskBandHlpr.exe
C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\ShoreTel.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\VMware\VMware Player\hqtray.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\CSISCMGR.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 10.0.0.17:80
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ÿþ127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Password Manager Browser Helper Object - {BF468356-BB7E-42D7-9F15-4F3B9BCFCED2} - C:\Program Files (x86)\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll
O4 - HKLM\..\Run: [IMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"
O4 - HKLM\..\Run: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files (x86)\VMware\VMware Player\hqtray.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ShoreTel Personal Call Manager] C:\Program Files (x86)\Shoreline Communications\ShoreWare Client\ShoreTel.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Air Display Support] "C:\Program Files\Avatron\Air Display\AirDisplay.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files (x86)\SUPERAntiSpyware.exe
O4 - Global Startup: Macro Express Pro.lnk = C:\Program Files (x86)\Macro Express Pro\MacExp.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files (x86)\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O9 - Extra 'Tools' menuitem: Lenovo Password Manager... - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files (x86)\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\vmware\vmware player\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\vmware\vmware player\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\programdata\sophos web intelligence\swi_lsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {3AC3D009-2E89-4F1E-9F51-04D4FBD50122} (Shoretel SClientInstall) - http://10.0.0.82/ShoreWareResources/ClientInstall/ShoretelClientInstall.ocx
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) -
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = mainman.dcs
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = mainman.dcs
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = mainman.dcs
O20 - AppInit_DLLs: C:\Windows\SysWOW64\nvinit.dll C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured.dll C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured.dll C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files (x86)\SASCORE64.EXE
O23 - Service: AcPrfMgrSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcPrfMgrSvc.exe
O23 - Service: AcSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcSvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: WebEx Service Host for Support Center (atashost) - Cisco WebEx LLC - C:\Windows\SysWOW64\atashost.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Intel® PROSet/Wireless WiMAX Red Bend Device Management Service (DMAgent) - Red Bend Ltd. - C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
O23 - Service: Lenovo Doze Mode Service (DozeSvc) - Lenovo. - C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\Windows\system32\ibmpmsvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files (x86)\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Lenovo Camera Mute (LENOVO.CAMMUTE) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe
O23 - Service: Lenovo Microphone Mute (LENOVO.MICMUTE) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe
O23 - Service: Lenovo Keyboard Noise Reduction (LENOVO.TPKNRSVC) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: OCS INVENTORY SERVICE (OCS INVENTORY) - http://www.ocsinventory-ng.org - C:\Program Files (x86)\OCS Inventory Agent\ocsservice.exe
O23 - Service: Power Manager DBC Service - Lenovo - C:\Program Files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Limited - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Limited - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Sophos Agent - Sophos Limited - C:\Program Files (x86)\Sophos\Remote Management System\ManagementAgentNT.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Limited - C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Message Router - Sophos Limited - C:\Program Files (x86)\Sophos\Remote Management System\RouterNT.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: System Update (SUService) - Lenovo Group Limited - c:\Program Files (x86)\Lenovo\System Update\SUService.exe
O23 - Service: Sophos Web Intelligence Service (swi_service) - Sophos Limited - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Unknown owner - C:\Windows\System32\TPHDEXLG64.exe (file missing)
O23 - Service: On Screen Display (TPHKSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
O23 - Service: TurboBoost - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Player\vmware-ufad.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Player\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Intel® PROSet/Wireless WiMAX Service (WiMAXAppSrv) - Intel® Corporation - C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 18123 bytes

With regards to LogMeIn, I actually use it to access my other Laptop at home. I've always kept it pristine and only use it for one thing. I think this computer I'm on has caused it some issues. When I navigated to LogMeIn on this computer and was checking the support, I found the Copyright at the bottom to say through 2010 even though on Safari on my iPad it showed 2011. I also noticed the links changing after I'd click a button the first time around. It looks like the HTML is getting changed somehow. In fact, while I was on the "Create Shortcut to a Computer" tab, I didn't click on anything and within a short period of having clicked on that section I got an e-mail notifying me of the link I created to my computer. I didn't even click on anything!

Below is the HTML I found in the source -


<meta name="description" /></head>
<body id="ctl00_ctl00_body">
<form name="aspnetForm" method="post" action="/sitemap/" id="aspnetForm">
<div>
<input type="hidden" name="ctl00_ctl00_MasterScripts_HiddenField" id="ctl00_ctl00_MasterScripts_HiddenField" value="" />
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="" />
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="" />
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" value="/wEPDwUKLTU0MDI0MDM2OQ9kFgJmD2QWAmYPZBYCAgEPZBYCAgEQZGQWAgIBD2QWAgIBD2QWBgICDxYCHgdWaXNpYmxlaGQCAw8WAh8AaBYEAgEPDxYCHwBoZGQCAw8WAh8AaGQCBA8WAh4FY2xhc3MFDW1pZGRsZWNvbCBvbmVkZJmxU59EUWa1jgzM6aapdJCyQT1a" />
</div>

<script type="text/javascript">
//<![CDATA[
var theForm = document.forms['aspnetForm'];
if (!theForm) {
theForm = document.aspnetForm;
}
function __doPostBack(eventTarget, eventArgument) {
if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
theForm.__EVENTTARGET.value = eventTarget;
theForm.__EVENTARGUMENT.value = eventArgument;
theForm.submit();
}
}
//]]>
</script>

<script src="/welcome/WebResource.axd?d=P2PI9J1B6aEKkz-Kr5dNuMnksEVVSL63NKY9b8N9tQBkblV7uYiy0wPaKWLhQplz2AbZdl4gfZ9k3KZmYW2HxjpUoxM1&t=634502335144231311" type="text/javascript"></script>

<script src="/welcome/ScriptResource.axd?d=d8uuQFA-nX2q8G0fYGK64wpbomwxCmIad-9r1yhIBuAUN_YwvLOlEjKlbEDPwY-ennDk0HR4jqw3dV89gvie-mjoHIfbiA9eea-MXKRK_mR0r-t28B-BkTsO62l0yhcZv_MV8MCkdaRj4VbMdX6XZJieFYODeC2TNamtMN5fnB0MrLkY-oXrL3pH5DdkRbUyXV7L-c4ArFljQPESLrqNgOIQacHvWF_3KKCL3QNIGejLq1bwr2Vh3sMPEx0_vmN8D1UyJ94N4Zh1aqNoquRwyM3X6sTNDnDjdxJE_vX33NAlXOpxgLRQZmSWesUbPlj1P7-ziGbHdvN5mKSIfS8NoohBZCpzBkR-lKUQH39ofCFF76xPvUqJZe2YhXjyXRg7Q_qMslG2-Yo8hjGM9V3Qn4edjYVNt20cjcdnXI8_XMbAqM6dRh8FlHpa2TZXySIyI_Ks236D-FN1s2xn_i0-7gEPnn28wmPWhzpgj2LgQPCLM54g5dsiz0rmxAzQhStnptgoXxu3hU2F5zOl4yPuNBmnxZtid8oG9P9EnznEN-e5403f_kSGznKwBRjSm6NeUenRS4QtXXzFznSy0pVNm60HK4F09g9QsoBsf3L9DbDxpmWyB7Oxp_BWonZ0aMs0w0w78Eq25mgH_pqFMk6jy8v0s1TSCz3pgy0yqyTTnbVBQ6xhaOeq-s4V_E19Kr-eyWe-BbXt3XFF8J1fl-g43QKjcgs1" type="text/javascript"></script>
<script src="/welcome/ScriptResource.axd?d=dKxY9A80pwnRkT6IrVyWjN-Beqs0rktPBBvvwasta99G82K0aKM_I8qnELWz4SU7Arpok0IgCAdaH1HlPLbK6Rhg0FG8ZcInwTuMqXe2OkSGZjp8xwaXEiIALW405-m8TYBEDw2" type="text/javascript"></script>
<script type="text/javascript">
//<![CDATA[
Sys.WebForms.PageRequestManager._initialize('ctl00$ctl00$MasterScripts', 'aspnetForm', [], [], [], 90, 'ctl00$ctl00');
//]]>
</script>

<div id="ctl00_ctl00_main" class="main">

<div class="contentcontainer" id="page_content_container">
<script type="text/javascript" language="javascript">
function SetScreen() {
var pagecontainer = document.getElementById('page_content_container');
if(((document.compatMode != "BackCompat") ? document.documentElement : document.body).clientHeight < 600) {
pagecontainer.style.marginTop = "10px";
}
}
SetScreen();
</script>
<div class="header">
<div class="s_rx headtop">
<div class="s_nr left"></div>
<div class="s_nr right"></div>
<div class="clears"></div>
<div class="headcontent">
<div class="logo">
<div><a href="https://secure.logmein.com"><img src="https://secure.logmein.com/img/logo/logmein_logo.gif" alt="Home" title="Home" width="120" height="42" /></a></div>
<div class="s_nr tagline"></div>
</div>

<div id="langselhasjs" style="float: right">
<div id="langsel" style="visibility: hidden;">

<div class="s_nr left" id="langsel_left"></div>
<div class="s_rx middle" id="langsel_middle">
<ul type="lang" class="select"><li class="select">
<span class="select">English (US)</span><div class="select downarrow"></div>
</li>
</ul>
</div>
<div class="s_nr right" id="langsel_right"></div>
<div class="clears"></div>
</div>

<div class="hidden">
<div class="langbox noclose" id="langbox">

<div class="s_nr left noclose"></div>

<div class="s_rx middle noclose" id="lngmiddle">

<div class="choosetext">
   Choose your language and country
</div>

<table cellpadding="0" cellspacing="0" border="0" class="selectmap noclose" id="langtable">
<tr>
<td valign="top" class="noclose">
<div>
English
<a href="#" lang="en-US">United States</a>
<a href="#" lang="en-CA">Canada</a>
<a href="#" lang="en-GB">United Kingdom</a>
<a href="#" lang="en-IE">Éire - Ireland</a>
<a href="#" lang="en-AU">Australia</a>
<a href="#" lang="en-NZ">New Zealand</a>
<a href="#" lang="en-IN">India</a>
<a href="#" lang="en-XA">Asia Pacific</a>
<a href="#" lang="en-XS">Scandinavia</a>
<a href="#" lang="en-XE">Europe</a>
<a href="#" lang="en-XI">Other</a>
Español
<a href="#" lang="es-US">Estados Unidos</a>
<a href="#" lang="es-ES">España</a>
<a href="#" lang="es-MX">México</a>
<a href="#" lang="es-CL">Chile</a>
<a href="#" lang="es-XL">América Latina</a>
</div>
</td>
<td valign="top" class="noclose">
<div>
Deutsch
<a href="#" lang="de-DE">Deutschland</a>
<a href="#" lang="de-AT">Österreich</a>
<a href="#" lang="de-CH">Schweiz</a>
Français
<a href="#" lang="fr-FR">France</a>
<a href="#" lang="fr-CA">Canada</a>
<a href="#" lang="fr-BE">Belgique</a>
<a href="#" lang="fr-CH">Suisse</a>
Italiano
<a href="#" lang="it-IT">Italia</a>
<a href="#" lang="it-CH">Svizzera</a>
Nederlands
<a href="#" lang="nl-NL">Nederland</a>
<a href="#" lang="nl-BE">België</a>
</div>
</td>
<td valign="top" class="noclose">
<div style="width: 105px">
Português
<a href="#" lang="pt-BR">Brasil</a>
<a href="#" lang="pt-PT">Portugal</a>
Magyar
<a href="#" lang="hu-HU">Magyarország</a>
???????
<a href="#" lang="ru-RU">??????</a>
???
<a href="#" lang="ja-JP">??</a>
???
<a href="#" lang="ko-KR">??</a>
??(??)
<a href="#" lang="zh-CN">??</a>
</div>
</td>
</tr>
</table>

<script language="javascript">
var thislangtable = document.getElementById("langtable");
var langscount = thislangtable.getElementsByTagName("a")
for (i = 0; i < langscount.length; i++) {
if (langscount[i].lang == "en-US") {
langscount[i].style.color = "black"};
}
</script>

<div class="clears noclose"></div>

</div>

<div class="s_nr right"></div>
<div class="clears"></div>
</div>
</div>

<script type="text/javascript">InitLangMap();</script>

</div>

<div style="float: right; width: 500px" id="HeaderTopContent">

<a href="https://secure.logmein.com/contactus/">
<span class="roundbox_h hand">
<span class="s_nr left"></span>
<span class="s_rx middle">
<div class="s_nr"></div>
Support & Sales<br />
<strong>
1-866-478-1805
</strong>
</span>
<span class="s_nr right"></span>
<span class="clears"></span>
</span>
</a>

<noscript>
<span class="roundbox_hr">
<span class="s_nr left"></span>
<span class="s_rx middle">
This site requires JavaScript - <a href="https://secure.logmein.com/support/HowToEnableJavascript.aspx">enable now</a>.
</span>
<span class="s_nr right"></span>
<span class="clears"></span>
</span>
</noscript>

<div class="clears"></div>

<div class="headerlnk" style="float: right; padding: 2px 25px 0px 0px">
Intl callers <a href="https://secure.logmein.com/contactus/">click here</a>
</div>

<div class="clears"></div>
</div>
</div>
</div>
<div class="s_rx headmenu">

<ul id="menu"><li class="first">

<span><a href="https://secure.logmein.com/solutions/default.aspx">Solutions</a></span>

<dl>
<dt></dt>
<dd><a href="https://secure.logmein.com/solutions/personal/"><strong>Personal Solutions</strong></a></dd>
<dd><a href="https://secure.logmein.com/solutions/personal/access/">  Access Your Personal Computer</a></dd>
<dd><a href="https://secure.logmein.com/solutions/personal/ignition/">  Access Your Computer from Your Mobile Device</a></dd>
<dd><a href="https://secure.logmein.com/solutions/personal/network/">  Network Your Devices Together</a></dd>
<dd><a href="https://secure.logmein.com/solutions/personal/control/">  Control Your Remote Desktop for Free</a></dd>
<dd><a href="https://secure.logmein.com/solutions/personal/support/">  Support Friends' and Family's Computers</a></dd>
<dd><a href="https://secure.logmein.com/solutions/personal/backup/">  Back Up Your Computer Files and Folders</a></dd>
<dd><a href="https://secure.logmein.com/solutions/business/"><strong>Business Solutions</strong></a></dd>
<dd><a href="https://secure.logmein.com/solutions/business/support/">  Support Remote Computers and Smartphones</a></dd>
<dd><a href="https://secure.logmein.com/solutions/business/access/">  Access Work Computers</a></dd>
<dd><a href="https://secure.logmein.com/solutions/business/network/">  Connect Devices to Private Networks</a></dd>
<dd><a href="https://secure.logmein.com/solutions/business/manage/">  Manage Servers and Workstations</a></dd>
<dd><a href="https://secure.logmein.com/solutions/business/service/">  Deliver Access, Management and Networking as a Service</a></dd>
<dd class="last"><a href="https://secure.logmein.com/solutions/business/backup/">  Back Up Remote Computer Data</a></dd>
</dl>
</li><li>
<span><a href="https://secure.logmein.com/products/default.aspx">Products</a></span>

<dl>
<dt></dt>
<dd><a href="https://secure.logmeinrescue.com/">LogMeIn Rescue</a></dd>
<dd><a href="https://secure.logmein.com/products/central/">LogMeIn Central</a></dd>
<dd><a href="https://secure.logmein.com/products/pro/">LogMeIn Pro</a></dd>
<dd><a href="https://secure.logmein.com/products/backup/">LogMeIn Backup</a></dd>
<dd><a href="https://secure.logmein.com/products/hamachi/">LogMeIn Hamachi</a></dd>
<dd><a href="https://secure.logmein.com/products/free/">LogMeIn Free</a></dd>
<dd><a href="https://secure.logmein.com/products/Ignition/">LogMeIn Ignition<span class="thirdLvlInd">

<img style="padding:3px 0;" class="hideonIE6" src="https://secure.logmein.com/img/button/menu_arrow_4x8.png" alt=">" width="4px" height="8px">

</span></a>
<dl>
<dd><a href="https://secure.logmein.com/products/Ignition/iphone/">Ignition for iPhone/iPad</a></dd>
<dd><a href="https://secure.logmein.com/products/Ignition/android/">Ignition for Android</a></dd>
<dd><a href="https://secure.logmein.com/products/Ignition/windows/">Ignition for Windows</a></dd>
</dl>
</dd>
<dd><a href="https://join.me/">join.me</a></dd>
<dd><a href="http://www.remotelyanywhere.com/">RemotelyAnywhere</a></dd>
<dd class="last sepa"><a href="https://secure.logmein.com/whichproduct/">Which LogMeIn product is right for you?</a></dd>
</dl>
</li><li>
<span><a href="https://secure.logmein.com/about/aboutus.aspx">About Us</a></span>

<dl>
<dt></dt>
<dd><a href="https://secure.logmein.com/about/aboutus.aspx">Company</a></dd>
<dd><a href="https://investor.logmein.com">Investors</a></dd>
<dd><a href="https://secure.logmein.com/about/leadership/managementteam.aspx">Corporate Leadership</a></dd>
<dd><a href="https://secure.logmein.com/about/ourcustomers.aspx">Our Customers</a></dd>
<dd><a href="https://secure.logmein.com/about/newsroom/overview.aspx">Newsroom</a></dd>
<dd><a href="https://secure.logmein.com/welcome/events/events.aspx">Events</a></dd>

<dd><a href="http://b.logme.in">Blog</a></dd>

<dd class="last sepa"><a href="https://secure.logmein.com/about/careers/overview.aspx">Careers</a></dd>
</dl>
</li><li>
<span><a href="https://secure.logmein.com/support/">Support</a></span>


</li><li>
<span><a href="https://secure.logmein.com/contactus/">Contact</a></span>


<dl>
<dt></dt>
</dl>
</li>

<li>
<span>
<a href="https://secure.logmein.com/welcome/store/">Store
</a>
</span>


<dl>
<dt></dt>
</dl>

</li>

</ul>

<ul id="menu2">
<li>
<a href="https://secure.logmein.com/labs/">Labs & Betas</a>
</li>
</ul>

<script type="text/javascript">
if (!$j) var $j = $;
var hoverconfig = { // required for scripts/jquery/jquery.hoverIntent.js (delayed menu-dropdowns)
over: showTopMenu,
timeout: 500,
out: hideTopMenu,
interval: 250
};
$j('ul#menu li').hoverIntent( hoverconfig ); // main dropdown menu
$j('ul#menu li dl dd').hoverIntent( hoverconfig ); // submenu
function showTopMenu() {$j(this).addClass('hovered')};
function hideTopMenu() {$j(this).removeClass('hovered')};
</script>

</div>
</div>
<div class="content">
<div class="pagecontent">
<div id="ctl00_ctl00_RootContentPlaceHolder_navbar" class="navbar">
<table cellpadding=0 cellspacing=0 class=main><tr>
<td class=left>
<table cellpadding=0 cellspacing=0>
<tr><td>
<span id="ctl00_ctl00_RootContentPlaceHolder_BreadCrumbs1" class="breadcrumbs"><a href="/">Home</a><span>›</span><a href="#" class="active">Site Map</a></span>
</td></tr>
</table>
</td>
<td class=right>
<table id='navbarTop' cellspacing=0 cellpadding=0><tr><td><a href='javascript: void(0)'>dward@mastercontrol.com<small id='dDNMarker'> ▼</small></a>  |  <ul class='subnav'><li><a href='/itr_personalinfo.asp'>Account (dward@mastercontrol.com)</a></li><li><a href='/subscriptions.asp'>Subscriptions</a></li><li><a href='/myaccount_info.asp'>Billing</a></li><li><a href='/products/central/purchase.aspx'>Pricing</a></li></ul></td><td><a href="/Computers/ComputersWrapper.asp">My Computers</a>  |  </td><td><a href="/login/logout.aspx"><b>Log Out</b></a></td></tr></table><script src='/scripts/navbar.js' type='text/javascript'></script>
</td></tr>
</table>
</div>

<div id="ctl00_ctl00_RootContentPlaceHolder_middlecol" class="middlecol one">

<div style="padding: 0px 15px 32px 24px;">
<h1 style="padding: 6px 0 10px 0; margin: 0px">Site Map</h1>

<table class="sitemap">
<tr>
<td valign="top">
<div>
<p><b>Solutions</b></p>
<div class='horiz'><div></div></div>
<a href="/solutions/personal/" class="sitemap">Personal Solutions</a>
<div style="padding-left: 18px">
<a href="/solutions/personal/access/" class="sitemap">Access Your Personal Computer</a>
<a href="/solutions/personal/iphone/" class="sitemap">Access Your Computer from Your iPhone and iPad</a>
<a href="/solutions/personal/network/" class="sitemap">Network Your Devices Together</a>
<a href="/solutions/personal/control/" class="sitemap">Control Your Remote Desktop for Free</a>
<a href="/solutions/personal/support/" class="sitemap">Support Friends' and Family's Computers</a>
<a href="/solutions/personal/backup/" class="sitemap">Back Up Your Computer Files and Folders</a>
</div>
<div class='horiz'><div></div></div>
<a href="/solutions/business/" class="sitemap">Business Solutions</a>
<div style="padding-left: 18px">
<a href="/solutions/business/support/" class="sitemap">Support Remote Computers and Smartphones</a>
<a href="/solutions/business/access/" class="sitemap">Access Work Computers</a>
<a href="/solutions/business/network/" class="sitemap">Connect Devices to Private Networks</a>
<a href="/solutions/business/manage/" class="sitemap">Manage Servers and Workstations</a>
<a href="/solutions/business/service/" class="sitemap">Deliver Access, Management and Networking as a Service</a>
<a href="/solutions/business/backup/" class="sitemap">Back Up Remote Computer Data</a>
</div>
<p class="spacer"> </p>
</div>
</td>
<td valign="top">
<div>
<p><b>Products</b></p>
<div class='horiz'><div></div></div>
<a href="https://secure.logmeinrescue.com/language.aspx?lang=en&destination=/" class="sitemap">LogMeIn Rescue</a>
<a href="/products/central/" class="sitemap">LogMeIn Central</a>
<a href="/products/pro/" class="sitemap">LogMeIn Pro</a>
<a href="/products/backup/" class="sitemap">LogMeIn Backup</a>
<a href="/products/hamachi/" class="sitemap">LogMeIn Hamachi</a>
<a href="/products/free/" class="sitemap">LogMeIn Free</a>
<a href="/products/ignition/" class="sitemap">LogMeIn Ignition</a>
<div style="padding-left: 18px">
<a href="/products/ignition/iphone/" class="sitemap">Ignition for iPhone/iPad</a>
<a href="/products/ignition/android/" class="sitemap">Ignition for Android</a>
<a href="/products/ignition/windows/" class="sitemap">Ignition for Windows</a>
</div>
<a href="https://join.me/" class="sitemap">join.me</a>
<a href="http://www.remotelyanywhere.com/template.asp?page=home" class="sitemap">RemotelyAnywhere</a>
<div class='horiz'><div></div></div>
<a href="/whichproduct/" class="sitemap">Which LogMeIn Product Is Right for You?</a>
<p class="spacer"> </p>
</div>
</td>
<td valign="top">
<div>
<p><b>About Us</b></p>
<div class='horiz'><div></div></div>
<a href="/about/aboutus.aspx" class="sitemap">Company</a>
<a href="/about/investors/" class="sitemap">Investors</a>
<a href="/about/leadership/managementteam.aspx" class="sitemap">Corporate Leadership</a>
<div style="padding-left: 18px">
<a href="/about/leadership/managementteam.aspx" class="sitemap">Management Team</a>
<a href="/about/leadership/board.aspx" class="sitemap">Board of Directors</a>
</div>
<a href="/about/ourcustomers.aspx" class="sitemap">Our Customers</a>
<div class='horiz'><div></div></div>
<a href="/about/newsroom/overview.aspx" class="sitemap">Newsroom</a>
<div style="padding-left: 18px">
<a href="/about/newsroom/newsannouncements.aspx" class="sitemap">News Announcements</a>
<a href="/about/newsroom/mediaresources.aspx" class="sitemap">Media Resources</a>
<a href="/about/newsroom/globalcontacts.aspx" class="sitemap">Global PR Contacts</a>
<a href="/about/newsroom/inthenews.aspx" class="sitemap">In the News</a>
</div>
<div class='horiz'><div></div></div>
<a href="/about/newsroom/events.aspx" class="sitemap">Events</a>
<a href="/about/careers/overview.aspx" class="sitemap">Careers</a>
<p class="spacer"> </p>
</div>
</td>
<td valign="top">
<div>
<p><b>Support</b></p>
<div class='horiz'><div></div></div>
<a href="https://secure.logmeinrescue.com/language.aspx?lang=en&destination=/HelpDesk/Support.aspx" class="sitemap">LogMeIn Rescue</a>
<a href="/support/central/" class="sitemap">LogMeIn Central</a>
<a href="/support/pro/" class="sitemap">LogMeIn Pro</a>
<a href="/support/backup/" class="sitemap">LogMeIn Backup</a>
<a href="/support/hamachi/" class="sitemap">LogMeIn Hamachi</a>
<a href="/support/free/" class="sitemap">LogMeIn Free</a>
<a href="/support/ignition/" class="sitemap">LogMeIn Ignition</a>
<div style="padding-left: 18px">
<a href="/support/ignition/iphone/" class="sitemap">Ignition for iPhone/iPad</a>
<a href="/support/ignition/" class="sitemap">Ignition for Android</a>
<a href="/support/ignition/" class="sitemap">Ignition for Windows</a>

</div>
<a href="http://www.remotelyanywhere.com/template.asp?page=support" class="sitemap">RemotelyAnywhere</a>
<div class='horiz'><div></div></div>
<a href="/forumsso/forumticket.aspx?nologin=1&referer=http://community.logmein.com/logmein/" class="sitemap">Community</a>
<p class="spacer"> </p>
</div>
</td>

<td class="nonhighed" valign="top" style="padding-right: 0px">
<div>
<p><b>Other</b></p>
<div class='horiz'><div></div></div>
<a href="/labs/" class="sitemap">Labs & Betas</a>
<a href="/contactus/" class="sitemap">Contact</a>
<div class='horiz'><div></div></div>
<a href="/policies/privacy.aspx" class="sitemap">Privacy Policy</a>
<a href="/policies/termsandconditions.aspx" class="sitemap">Terms & Conditions</a>
<a href="/policies/acceptable_use.aspx" class="sitemap">Acceptable Use</a>
<p class="spacer"> </p>
</div>
</td>
</tr>
</table>

</div>

</div>
<div class="clears"></div>
<div id="ctl00_ctl00_RootContentPlaceHolder_nottransbox">

</div>
</div>
</div>
<div class="contentbottom">
<div class="s_nr left"></div>
<div class="s_nr right"></div>
<div class="clears"></div>
</div>
</div>
<div class="footer">
<div class="left">
Copyright © 2003-2011 LogMeIn, Inc. All rights reserved.
</div>
<div class="right">
 <a href="http://twitter.com/LogMeIn"><span class="s_nr footerico footerico1" title="Follow Us on Twitter"> </span></a> | <a href="http://www.facebook.com/logmein"><span class="s_nr footerico footerico2" title="Become a Fan on Facebook"> </span></a>

| <a href="http://b.logme.in"><span class="s_nr footerico footerico3" Title=""> </span></a>

| <a href="https://secure.logmein.com/forumsso/forumticket.aspx?nologin=1&referer=http://community.logmein.com/logmein">Community</a> | <a href="https://secure.logmein.com/sitemap/">Site Map</a> | <a href="https://secure.logmein.com/policies/privacy.aspx">Legal Info</a>

</div>
<div class="clears"></div>
</div>
<div id="ctl00_ctl00_RootContentPlaceHolder_nodeslist" class="nodeslist"></div>

</div>







<script type="text/javascript">
//<![CDATA[
var _tag = new WebTrends();
_tag.dcsid = "dcsorynxb10000kjcq6qpd177_3x4i";
_tag.domain = "wt.logmein.com";
_tag.WT.z_iVID = "dward@mastercontrol.com";
if (window.top.location.hash)
_tag.WT.z_hash = window.top.location.hash;
_tag.dcsGetId();
domreadys.push("_tag.dcsCollect()");
//]]>>
</script>


<script type="text/javascript">
//<![CDATA[
(function() {var fn = function() {$get('ctl00_ctl00_MasterScripts_HiddenField').value = '';Sys.Application.remove_init(fn);};Sys.Application.add_init(fn);})();//]]>
</script>
</form>
</body>
</html>
-->

#23 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,504
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 23 September 2011 - 07:50 AM

Hello

Code I know nothing about and looks greek to me - but if you suspect something is up Uninstall it and download the latest from their site

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

Run HijackThis
Click on the Scan button
Put a check beside all of the items listed below (if present):
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.

NOTE**You can research each of those lines >here< and see if you want to keep them or not
just copy the name between the brakets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

If you have any problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the activex control to install
- Click Start
Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
Click on Advanced Settings, ensure the options
Click Scan
Wait for the scan to finish
Click on copy to clipboard and paste the results here in this topic
you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

Gringo

<-- Don't worry every little bit helps.

#24 Gryphon410

Member

Group: Members
Posts: 31
Joined: 29-December 10

Posted 26 September 2011 - 01:14 AM

When I run ESET, it scans 117 files and gets to 5% where it stops and hangs. The target it is trying to scan and hanging on is C:\32788R22FWJFW\iexplore.exe.

#25 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,504
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 26 September 2011 - 01:26 AM

Hello

let it sit for a little while and if it does not continue then try this one

F-Secure Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Please go HERE to run an online scan from F-Secure
Click on Start scanning
This will open a new window
Click Full System Scan
It will now download the scanner this may take a while please be patient
It will then start scanning wait for the scan to finish
Click Automatic cleaning (recommended)
Wait for it finish the cleaning process
Click show report
This will open up a window with the results of the scan copy and paste those results as a reply to this topic

gringo

<-- Don't worry every little bit helps.

#26 Gryphon410

Member

Group: Members
Posts: 31
Joined: 29-December 10

Posted 26 September 2011 - 10:59 PM

Alright, I got ESET to run. Took a few hours, but didn't hang at the iexplorer.exe file this time around.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=fcec5c67cf70f24dbb4156f82fea1713
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-09-26 06:04:05
# local_time=2011-09-26 12:04:05 (-0700, Mountain Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7600 NT
# compatibility_mode=512 16777215 100 0 20855750 20855750 0 0
# compatibility_mode=5893 16776574 100 94 216679 68560263 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# compatibility_mode=8449 16775165 50 99 127049 129357847 0 0
# scanned=118
# found=0
# cleaned=0
# scan_time=232
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=fcec5c67cf70f24dbb4156f82fea1713
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-09-27 03:52:27
# local_time=2011-09-26 09:52:27 (-0700, Mountain Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7600 NT
# compatibility_mode=512 16777215 100 0 20921807 20921807 0 0
# compatibility_mode=5893 16776574 100 94 282736 68626320 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# compatibility_mode=8449 16775165 50 99 0 129423904 0 0
# scanned=564437
# found=1
# cleaned=0
# scan_time=12676
C:\Users\dward\Downloads\SoftonicDownloader_for_overdisk.exe a variant of Win32/SoftonicDownloader.A application (unable to clean) 00000000000000000000000000000000 I

#27 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,504
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 27 September 2011 - 09:01 AM

Hello

There are some minor things in your online scan that should be removed.

delete files

Copy all text in the quote box (below)...to Notepad.

Quote
@echo off
del /f /s /q "C:\Users\dward\Downloads\SoftonicDownloader_for_overdisk.exe"
del %0
Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
It should look like this: <--XP<--vista
Double click on delfile.bat to execute it.
A black CMD window will flash, then disappear...this is normal.
The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

DeFogger

The application window will appear
Click the Re-enable button to re-enable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
DeFogger will now ask to reboot the machine - click OK

:Uninstall ComboFix:

turn off all active protection software
push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
please copy and past the following into the box ComboFix /Uninstall and click OK.
Note the space between the X and the /Uninstall, it needs to be there.

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

Double-click OTCleanIt.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.
If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:Make your Internet Explorer more secure:

From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialise and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector

:Turn On Automatic Updates:

Start

Run,

sysdm.cpl

ENTER

Automatic Updates

Automatic (recommended)

http://www.windowsupdate.com

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need?

Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online

Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->

<-- Don't worry every little bit helps.

Gringo

<-- Don't worry every little bit helps.

#28 Gryphon410

Member

Group: Members
Posts: 31
Joined: 29-December 10

Posted 29 September 2011 - 08:52 PM

I wasn't able to complete the combofix uninstall, probably because I can't disable my antivirus.

One thing I noticed just now was when I opened Internet Explorer and it took me to http://www.msn.com/?ocid=OIE9HP, which is what I normally see. I got a debugging error when it loaded though so I decided to check the properties of the page and there was no Created/Modified information for the page nor Certificate information.

I then clicked on the hotmail link and noticed it wasn't secure when it opened the page -

"http://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1253879194&rver=6.0.5285.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-us"

Yet if I type in www.hotmail.com I wind up getting the following URL in my browser, which IS secure -

"https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1317347340&rver=6.1.6206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-us&cbcxt=mai&snsc=1"

Anyway, I may be overly paranoid but it's little things like this I can't help but notice and be wary of the inconsistencies. Both pages have the login fields for my Live account. One's encrypted, the other isn't.

#29 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,504
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 11 October 2011 - 10:59 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

<-- Don't worry every little bit helps.