BleepingComputer.com: zeus/spyeye/cylon

Hi, so I mainly do my banking online and I've never had a problem with it but recently I was being told that my login details were incorrect when I knew they weren't. When I called my online banking help center they said they had detected that there was a virus on my computer and so had locked me out of my account. They advised it was most likely one of the three mentioned above. I've kinda gone overkill on the anti-virus front as the free McAfee I was supplied with was useless. After having picked up a virus a while ago I downloaded your R-kill and installed Malwarebytes. I also downloaded spybot which I read about in one of your forums. And last of all I also have Avast now installed and running. I have so far run the R-kill, scanned with Malwarebytes, ran a scan with spybot and also done a regular scan and a boot up scan with Avast. After the first time of doing this I picked up a couple of viruses and so I signed back up with my online banking, only to be kicked out of it again. I also opted in to their free online protection called Rapport which is owned by Trusteer and is supposed to warn me if I'm being redirected to a fake page in order to steel my login details. So far it doesn't seem to have spotted anything but I have noticed it keeps disappearing from my computer. Is there still a virus on my computer and if so how do I get rid of it?

Please help as I'm stuck without my online banking.

This post has been edited by hamluis: 02 September 2011 - 09:29 AM
Reason for edit: Moved from Win 7 to Am I Infected.

Hello are you finding "Backdoor" infections,

Post the MBAM log
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


b]I'd like us to scan your machine with ESET OnlineScan[/b]

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the icon on your desktop.
  
  
• Check
  
• Click the button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check and check Remove found threats
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, push
  
• Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
• Push the button.
  
• Push

NOTE: In some instances if no malware is found there will be no log produced.



Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• Flush DNS
  
• Report IE Proxy Settings
  
• Reset IE Proxy Settings
  
• Report FF Proxy Settings
  
• Reset FF Proxy Settings
  
• List content of Hosts
  
• List IP configuration
  
• List Winsock Entries
  
• List last 10 Event Viewer log
  
• List Installed Programs
  
• List Users, Partitions and Memory size.
  
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic417137.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom