BleepingComputer.com: help me please!

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help me please! having a severe problem with my graphics card

#31 User is offline   abauw 

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Posted 09 September 2011 - 04:52 PM

I still curious about what jake told on post #1 about LogMeIn Mirror Driver but lets forget about it as there was no sign of that LogMeIn.

I have Nvidia MX5500 that always get code 10 and if I changed my Driver it will shown perfect but after a while it will get BSOD. After I take a good look it was because one IC / Capasitor that produce too much heat so if I put my hand in the top of VGA Cards I could feel it (without touching it or place my hand on that IC).

@jake
Could you open your Computer Case and turn your Computer on then move your hand arround your VGA Card and does your fell any heat (too much heat/over 60C) from your VGA Card. But Please Do Not Touch Anything while you do it as you could make your hands burn or get electric shock.
If you don't like something, CHANGE it...
If you don't like your job, QUIT...
If you don't have enough time, stop watching tv...
If you looking for the love of your life, STOP...
They will waiting for you when you START DOING THINGS YOU LOVE...

#32 User is offline   jake1995 

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Posted 09 September 2011 - 05:01 PM

just tried it and no there is no real heat coming from the card and it seems normal enough, as i said in my first post it is fairly new so it shouldn't have a problem :s
jake

#33 User is offline   abauw 

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Posted 09 September 2011 - 09:20 PM

New is not mean that your VGA Cards not defective.

For right now let's try for find the right driver for your VGA.
Could you tell what version that your Nvidia Driver? Open Device Manager then choice your VGA and select Driver Tab. On Driver Tab there will be Driver Version. Please paste it on your next post.
If you don't like something, CHANGE it...
If you don't like your job, QUIT...
If you don't have enough time, stop watching tv...
If you looking for the love of your life, STOP...
They will waiting for you when you START DOING THINGS YOU LOVE...

#34 User is offline   MrBruce1959 

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Posted 09 September 2011 - 09:21 PM

Hi Jake and sorry for my delay in answering you, I had a few real life things to take care off today.

What I would like to ask you is how you are going about enabling or disabling your video card, can you please be more descriptive with that part please?

Thanks in advance.

Bruce.
Please take notice. Oreo and I will not be available until June of 2012.
Thank you for understanding my absence, it is job and college related, so all is good. If I do not answer your PMs this is the reason why. See you all soon!

Bruce.

#35 User is offline   MrBruce1959 

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Posted 09 September 2011 - 09:58 PM

Okay I have gone back over this thread and realized you asked what drivers you needed to download from the ASUS web site so here are the two you will need, these are your chip set drivers for your motherboard.


Chipset Driver 15.24 for Windows 32bit XP.

Link: http://support.asus.com/Download.aspx?SLanguage=en&p=1&s=22&m=P5N-D&os=17&ft=23&f_name=1524_XP32.zip#1524_XP32.zip

NVIDIA nForce C55/MCP51 Chipset Package Driver V9.46 (Chipset Driver V4.6.0.0) for Windows XP/64bit XP.(WHQL)

Link: http://support.asus.com/Download.aspx?SLanguage=en&p=1&s=22&m=P5N-D&os=17&ft=23&f_name=nForceC55MCP51_chipset_V946_XP.zip#nForceC55MCP51_chipset_V946_XP.zip


What exactly is the specs on your PSU? Can you please open your computer and post everything listed on the PSU lable for POWER OUTPUT, such as Volts and Amps ratings?

Thank you in advance.

Bruce.

This post has been edited by MrBruce1959: 09 September 2011 - 10:14 PM

Please take notice. Oreo and I will not be available until June of 2012.
Thank you for understanding my absence, it is job and college related, so all is good. If I do not answer your PMs this is the reason why. See you all soon!

Bruce.

#36 User is offline   jake1995 

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Posted 10 September 2011 - 05:22 AM

okay, the driver version is 6.14.12.8026 abauw :)
and bruce when i turn on my computer i will find that the problem is still present and i will right click my computer, click properties, then go to the hardware tab in system properties, and then open the hardware device manager, then i will see that the graphics card will have that little black exclamation point in a yellow circle again, so i right click on the graphics card, click properties, and then go down to a drop down box that had the option to enable or disable, i will switch it to disable then click ok, and then switch it back to enable the same way and click ok, after clicking okay the second time i often get lots of flashing on my screen for a few seconds, it will then either be sucessful and work fine, or the screen will go messed up in 1 of 2 ways the first and most common way is that the screen will go totally black except the flashing underscore i mentioned earlier, i tried leaving it for a couple of hours to see if it would change back and i returned to my computer to find it still the same, the second thing that happens is loads of random red colouring comes up on the screen in lines, i can't really describe it too well but it's bad enough that it hinders my viewing of the screen quite severely, this second thing happens more rarely but still happens.
i will go and download those drivers promptly, and ii'm unsure as to how to locate my PSU specs, sorry that i keep not understanding things, /:
jake.

#37 User is offline   jake1995 

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Posted 10 September 2011 - 05:24 AM

also one question regarding those links, where should i be saving the files to?
jake.

#38 User is offline   jake1995 

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Posted 10 September 2011 - 08:49 AM

okay i managed to install the first link.. i think :S but the second one is too confusing and i dont understand what i am supposed to do with it, i have a folder on my desktop labelled RIS but i don't know what to do with it :S
jake

#39 User is offline   jake1995 

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Posted 10 September 2011 - 03:43 PM

okay now my computer is really going wrong :S the red sections are appearing more and more often, and now it also happens when i try and change my resolution :S i also cannot change my computers resolution to the highest setting, which is my preferance, i attempt to set it higher, and click apply, and i get the message saying how the resolution has changed, and do i want to keep these settings, but the resolution has gotten lower! :( i don't know whats going on :(
jake

#40 User is offline   MrBruce1959 

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Posted 10 September 2011 - 03:58 PM

Hello Jake.

To answer your question about the nForceC55MCP51_chipset_V946_XP.zip file, unzip the file to a location you can easily find it.

Inside will be a folder called XP.

Open that folder and look for AsusSetup.exe.

Double click that file.

I tried executing the file on my PC, however I have Windows 7 installed so the file sent me an error notice that the AsusSetup program does not support Win 6.1H_32_MCE, which is Windows 7.

But you have Windows XP, so it should install on your computer.

Just follow the prompts.

You will have to open your computer case and check the PSU for a label, it might be on the opposite side, which would require you to remove the PSU to view the opposite side.

That information may be critical to what the problem is.

If your PSU is not supplying enough power to the GPU, you will get artifacts and poor hardware support.

Bruce.
Please take notice. Oreo and I will not be available until June of 2012.
Thank you for understanding my absence, it is job and college related, so all is good. If I do not answer your PMs this is the reason why. See you all soon!

Bruce.

#41 User is offline   MrBruce1959 

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Posted 10 September 2011 - 04:11 PM

Hi Jake, just seen your latest post.

I am providing you with a link to web site that covers video troubleshooting techniques and power supply issues.

http://www.playtool.com/pages/home/index.html

I am pulling a link from that site, that covers video artifacts and issues related to their occurrence.

http://www.playtool.com/pages/artifacts/artifacts.html

You could very well have a defective video card, I have seen this happen even with new cards.

Electronics are massed produced and some enter the market with defects in craftsmanship, anything from bad components to faulty soldering can hinder a video card days after its installation.

It can run normally for a while with no problems, then suddenly the defect makes its self known.
Anything can trigger it to happen, that includes heat, software, physical stress or electronic surge related.

It is either your video card is defective, the video slot is bad, or your PSU is not supplying enough current to power the video card.

EDIT You have tried re-seating the video card into the slot making sure it is fully in the slot so all the contacts are making full physical connections, right?

Bruce.

This post has been edited by MrBruce1959: 10 September 2011 - 04:14 PM

Please take notice. Oreo and I will not be available until June of 2012.
Thank you for understanding my absence, it is job and college related, so all is good. If I do not answer your PMs this is the reason why. See you all soon!

Bruce.

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