BleepingComputer.com: BSOD looking for assistance

Minitool kit report:

MiniToolBox by Farbar
Ran by andrew (administrator) on 01-09-2011 at 09:13:10
Windows 7 Starter (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : andrew-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 0C-60-76-1B-D3-B7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::21cf:9ea7:e2ea:cdb%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.94(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 01, 2011 9:07:36 AM
Lease Expires . . . . . . . . . . : Thursday, September 08, 2011 9:07:35 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 302801014
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-29-36-82-00-26-22-23-A1-35
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-22-23-A1-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:10c9:24d:3f57:ffa1(Preferred)
Link-local IPv6 Address . . . . . : fe80::10c9:24d:3f57:ffa1%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: www.phub.net.cable.rogers.com
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.91.105
74.125.91.104
74.125.91.99
74.125.91.103
74.125.91.147
74.125.91.106


Pinging google.com [74.125.91.103] with 32 bytes of data:
Reply from 74.125.91.103: bytes=32 time=41ms TTL=53
Reply from 74.125.91.103: bytes=32 time=43ms TTL=53

Ping statistics for 74.125.91.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 43ms, Average = 42ms
Server: www.phub.net.cable.rogers.com
Address: 192.168.0.1

Name: yahoo.com
Addresses: 67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70


Pinging yahoo.com [69.147.125.65] with 32 bytes of data:
Reply from 69.147.125.65: bytes=32 time=35ms TTL=56
Reply from 69.147.125.65: bytes=32 time=34ms TTL=56

Ping statistics for 69.147.125.65:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 35ms, Average = 34ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...0c 60 76 1b d3 b7 ......Broadcom 802.11g Network Adapter
11...00 26 22 23 a1 35 ......Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.94 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.94 281
192.168.0.94 255.255.255.255 On-link 192.168.0.94 281
192.168.0.255 255.255.255.255 On-link 192.168.0.94 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.94 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.94 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 58 ::/0 On-link
1 306 ::1/128 On-link
15 58 2001::/32 On-link
15 306 2001:0:4137:9e76:10c9:24d:3f57:ffa1/128
On-link
12 281 fe80::/64 On-link
15 306 fe80::/64 On-link
15 306 fe80::10c9:24d:3f57:ffa1/128
On-link
12 281 fe80::21cf:9ea7:e2ea:cdb/128
On-link
1 306 ff00::/8 On-link
15 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/31/2011 06:45:03 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 06:45:03 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 06:23:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 06:20:36 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 06:19:38 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 05:51:27 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 05:51:27 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 05:50:51 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/31/2011 05:50:51 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (08/28/2011 08:51:28 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (09/01/2011 09:12:02 AM) (Source: DCOM) (User: )
Description: {ABC01078-F197-4B0B-ADBC-CFE684B39C82}

Error: (09/01/2011 09:08:05 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (09/01/2011 09:07:44 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (09/01/2011 09:07:40 AM) (Source: Service Control Manager) (User: )
Description: The Norton AntiVirus service terminated with service-specific error %%-1.

Error: (08/31/2011 06:11:33 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (08/31/2011 06:06:38 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (08/31/2011 06:06:26 PM) (Source: Service Control Manager) (User: )
Description: The Norton AntiVirus service terminated with service-specific error %%-1.

Error: (08/31/2011 06:05:09 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.111.839.0

Update Source: %NT AUTHORITY59

Update Stage: 3.0.8107.00

Source Path: 3.0.8107.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/31/2011 06:05:09 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.111.839.0

Update Source: %NT AUTHORITY59

Update Stage: 3.0.8107.00

Source Path: 3.0.8107.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (08/31/2011 06:04:29 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 2.0.0)
2007 Microsoft Office Suite Service Pack 2 (SP2)
7-Zip 4.65
AC3Filter 1.63b (Version: 1.63b)
Acer Assist
Acer Crystal Eye Webcam (Version: 2.2.2.2)
Acer ePower Management (Version: 4.05.3002)
Acer eRecovery Management (Version: 4.05.3002)
Acer Games (Version: 1.0.0.71)
Acer Registration (Version: 1.02.3004)
Acer ScreenSaver (Version: 1.0.3.0303)
Acer Updater (Version: 1.01.3014)
Acer VCM (Version: 4.05.3000)
Acrobat.com (Version: 2.3.0)
Acrobat.com (Version: 2.3.0.0)
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 10 ActiveX (Version: 10.2.153.1)
Adobe Flash Player 10 Plugin (Version: 10.1.53.64)
Adobe Reader 9.4.3 MUI (Version: 9.4.3)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.1.116)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.10)
Bass Audio Decoder (remove only)
Boingo Wi-Fi (Version: 1.7.0020)
Bonjour (Version: 2.0.4.0)
CCleaner (Version: 3.05)
CD Audio Reader Filter (remove only)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
D3DX10 (Version: 15.4.2368.0902)
DCoder Image Source (remove only)
DirectVobSub (remove only)
DScaler 5 Mpeg Decoders
eBay Worldwide (Version: 2.1.0703)
eSobi v2 (Version: 2.0.4.000274)
ffdshow v1.1.3495 [2010-07-02] (Version: 1.1.3495.0)
FFMPEG Core Files (remove only)
Free Easy Burner V 4.1 (Version: 4.1.0.0)
Gabest MPEG Splitter (remove only)
Google Chrome (Version: 10.0.648.204)
Google Earth Plug-in (Version: 6.0.2.2074)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 6.6.1409.1944)
Google Update Helper (Version: 1.2.183.39)
Haali Media Splitter
Identity Card (Version: 1.00.3001)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® Matrix Storage Manager
iTunes (Version: 10.2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 2.1.03.w7)
LG CyberLink LabelPrint (Version: 2.5.2111)
LG CyberLink Power2Go (Version: 6.2.3325)
LG CyberLink PowerBackup (Version: 2.5.5529)
LG CyberLink PowerDVD (Version: 8.0.2815d)
LG CyberLink PowerProducer (Version: 5.0.2.2130)
LG CyberLink YouCam (Version: 2.0.3123)
LG ODD Auto Firmware Update (Version: 9.01.1124.01)
LG Power Tools (Version: 6.0.3316)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8107.0)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Security Client (Version: 2.0.0657.0)
Microsoft Security Essentials (Version: 2.0.657.0)
Microsoft Silverlight (Version: 4.0.60129.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.5.0)
MONOGRAM AMR Splitter/Decoder (remove only)
Mozilla Firefox (3.6.10) (Version: 3.6.10 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MyWinLocker (Version: 3.1.72.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenSource AVI Splitter (remove only)
OpenSource DTS/AC3/DD+ Source Filter (remove only)
OpenSource Flash Video Splitter (remove only)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
QuickTax 2009 (Version: 1.00.0000)
QuickTime (Version: 7.69.80.9)
RealMedia (remove only)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5888)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30094)
RealUpgrade 1.1 (Version: 1.1.0)
Safari (Version: 5.33.19.4)
SHOUTcast Source (remove only)
Snagit 10 (Version: 10.0.0)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
TurboTax 2010 (Version: 1.00.0000)
VLC media player 1.1.5 (Version: 1.1.5)
Welcome Center (Version: 1.00.3004)
WIDCOMM Bluetooth Software (Version: 6.2.0.9700)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live OneCare safety scanner (Version: 1.0.0.0)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8064.206)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 82%
Total physical RAM: 1013.95 MB
Available physical RAM: 176.64 MB
Total Pagefile: 2037.95 MB
Available Pagefile: 1106.62 MB
Total Virtual: 2047.88 MB
Available Virtual: 1949.23 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:220.78 GB) (Free:140.65 GB) NTFS

========================= Users: ========================================

User accounts for \\ANDREW-PC

Administrator andrew Guest


**** End of log ****

Just a quick note that my laptop is no longer offering safemode option upon start up and appears to be working again. It's no longer resetting itself. I'm not sure that it's fixed, but I should let you know that there's been a change. Also, when I shut down the computer it went through 51 windows 7 updates. I hope this is ok, I didn't want to abort the operation and mess the computer up more.

Good news

Last scans...

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
  
• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• Accept any security warnings from your browser.
  
• Check Scan archives
  
• Click Start
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, push List of found threats
  
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

Do I check Scan Archives and keep 'Remove found threats' checked as well?

Just follow my instructions.
Yes and yes.

I ran the scan last night, it was showing 4 infected files before I went to bed. When I woke up in the morning somehow the battery had been disconnected from my laptop?? I ran the scan again today and it came up with no infected files, and then no report option. There was an option to review scan results, but not report them. I typed out the results it displayed... does this give you the information you need?

C:\Qoobox:Quarantine\C\\Windows\System32\azroleui3.dll.vir
C:\Qoobox:Quarantine\C\\Windows\System32\pcaui5.dll.vir
C:\Users\andrew\downloads\Robbie Robertson's_How To Become Clairvoyant-2011\Robbie Roberts...
C:\Users\Public\Documents\19792079

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

============================================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

Two questions:
-When I went to uninstall previous adobe readers, none came up. I looked in add/remove programs. Am I in the wrong spot?
-I turned off restore, restarted and then came back to turn back on. It's showing two available drives... the first being acer and the second being "PQSERVICE". I don't recall turning this one off, should I leave it off?

1. If it's not there, nothing to uninstall.
2. That's your recovery partition. System restore should be "Off" for it as it's now. Leave it be.

Thank you so much for your help Broni! Smartestcomputing is your website? I really appreciated this... my boyfriend (Andrew - I'm Erin) told me to use this site and I was a little intimidated because I'm not very technical. You made this very easy to follow. Thanks for being so patient and helpful. Erin

You're very welcome

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Yes.