BleepingComputer.com: efa.rar phoenix.rar win32/coinminer fake adobe flash player update

Hi i accidently updated with a fake adobe flash player updater and after i did it an error message appeared that said access denied. I clicked ok and resarted my computer when the computer started back up it started first in safe mode removed my Eset smart security and said enhanced something activated. So i ran malwarebytes program and removed 32 malicious programs than windows defender popped up and said i had more so i removed the program win32/coinminer. After this i could not get my firewall back up so i restored to an earlier date but now i still can't get my firewall up and a message like cannot access control file something fail. and than another error message your personal firewall will not work something something please help i know you volunteer and i much appreciate it
.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Jayson at 0:58:04 on 2011-08-23
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.4093.854 [GMT -7:00]
.
AV: ESET Smart Security 4.2 *Enabled/Outdated* {77DEAFED-8149-104B-25A1-21771CA47CD1}
SP: ESET Smart Security 4.2 *Enabled/Outdated* {CCBF4E09-A773-1FC5-1F11-1A056723366C}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: ESET Personal firewall *Enabled* {4FE52EC8-CB26-1113-0EFE-8842E2773BAA}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\SysWOW64\svchost.exe -k Akamai
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\TeamViewer\Version5\TeamViewer_Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\DivX\DivX Plus Web Player\DDMService.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\DllHost.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\StarCraft II\Versions\Base19132\SC2.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_0_1_ActiveX.exe
C:\Windows\system32\taskmgr.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
uRun: [AdobeBridge]
uRun: [Google Update] "C:\Users\Jayson\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Xvid] C:\Program Files (x86)\Xvid\CheckUpdate.exe
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [ATICustomerCare] "C:\Program Files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [DivX Download Manager] "C:\Program Files (x86)\DivX\DivX Plus Web Player\DDmService.exe" start
mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPID.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{35AD1EEC-DA5A-4015-B1DB-74726CF1F472} : DhcpNameServer = 192.168.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
BHO-X64: Increase performance and video formats for your HTML5 <video> - No File
BHO-X64: DivX HiQ: {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
BHO-X64: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
mRun-x64: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [ATICustomerCare] "C:\Program Files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [DivX Download Manager] "C:\Program Files (x86)\DivX\DivX Plus Web Player\DDmService.exe" start
mRun-x64: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
IE-X64: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files (x86)\PokerStars.NET\PokerStarsUpdate.exe
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Jayson\AppData\Roaming\Mozilla\Firefox\Profiles\x8idahd4.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX OVS Helper\npovshelper.dll
FF - plugin: C:\Program Files (x86)\DivX\DivX Plus Web Player\npdivx32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Jayson\AppData\Local\Google\Update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: C:\Users\Jayson\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Jayson\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Windows\system32\Wat\npWatWeb.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R1 AppleCharger;AppleCharger;C:\Windows\system32\DRIVERS\AppleCharger.sys --> C:\Windows\system32\DRIVERS\AppleCharger.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]
R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 20992]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
R2 eamonm;eamonm;C:\Windows\system32\DRIVERS\eamonm.sys --> C:\Windows\system32\DRIVERS\eamonm.sys [?]
R2 ekrn;ESET Service;C:\Program Files\ESET\ESET Smart Security\x86\ekrn.exe [2010-11-4 810144]
R2 epfwwfp;epfwwfp;C:\Windows\system32\DRIVERS\epfwwfp.sys --> C:\Windows\system32\DRIVERS\epfwwfp.sys [?]
R2 TeamViewer5;TeamViewer 5;C:\Program Files (x86)\TeamViewer\Version5\TeamViewer_Service.exe [2010-12-1 2011944]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\system32\drivers\AtihdW76.sys --> C:\Windows\system32\drivers\AtihdW76.sys [?]
R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;C:\Windows\system32\DRIVERS\LEqdUsb.Sys --> C:\Windows\system32\DRIVERS\LEqdUsb.Sys [?]
R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;C:\Windows\system32\DRIVERS\LHidEqd.Sys --> C:\Windows\system32\DRIVERS\LHidEqd.Sys [?]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\system32\DRIVERS\nusb3hub.sys --> C:\Windows\system32\DRIVERS\nusb3hub.sys [?]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\system32\DRIVERS\nusb3xhc.sys --> C:\Windows\system32\DRIVERS\nusb3xhc.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-6-15 136176]
S3 AppleChargerSrv;AppleChargerSrv;system32\AppleChargerSrv.exe --> system32\AppleChargerSrv.exe [?]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-6-15 136176]
S3 npggsvc;nProtect GameGuard Service;C:\Windows\system32\GameMon.des -service --> C:\Windows\system32\GameMon.des -service [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 XENfiltv;XENfiltv;C:\Windows\system32\drivers\XENfiltv.sys --> C:\Windows\system32\drivers\XENfiltv.sys [?]
.
=============== Created Last 30 ================
.
2011-08-23 07:07:12 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-23 07:00:25 8862544 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{916EE681-A3D4-4EFD-862D-179B6AEDA40C}\mpengine.dll
2011-08-23 03:55:44 1896832 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-08-23 02:44:31 -------- d-----we C:\Windows\system64
2011-08-23 02:43:06 -------- d-----w- C:\Windows\ufa
2011-08-23 02:43:06 -------- d-----w- C:\Windows\phoenix
2011-08-23 02:42:09 -------- d--h--w- C:\Windows\update.2
2011-08-23 02:41:49 -------- d--h--w- C:\Windows\update.5.0
2011-08-23 02:36:14 -------- d--h--w- C:\Windows\update.1
2011-08-23 02:36:12 -------- d--h--w- C:\Windows\update.tray-3-0-lnk
2011-08-23 02:36:12 -------- d--h--w- C:\Windows\update.tray-3-0
.
==================== Find3M ====================
.
2011-07-22 05:42:23 2303488 ----a-w- C:\Windows\System32\jscript9.dll
2011-07-22 05:36:16 1389056 ----a-w- C:\Windows\System32\wininet.dll
2011-07-22 05:32:40 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-07-22 02:54:43 1797632 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-07-22 02:48:26 1126912 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-07-22 02:44:36 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-07-16 05:26:54 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-07-16 05:26:53 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-07-16 05:26:53 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-07-16 05:26:18 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-07-16 05:24:09 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-07-16 05:21:32 422400 ----a-w- C:\Windows\System32\KernelBase.dll
2011-07-16 05:17:46 338432 ----a-w- C:\Windows\System32\conhost.exe
2011-07-16 04:36:09 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-07-16 04:32:14 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-07-16 04:31:50 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-07-16 04:30:29 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-07-16 04:30:27 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-07-16 02:26:12 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-07-16 02:26:11 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-07-16 02:21:47 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:21:47 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:21:47 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:21:47 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-14 19:07:16 18960 ----a-w- C:\Windows\System32\drivers\LNonPnP.sys
2011-07-09 02:44:55 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-06-23 05:29:39 5507968 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-06-23 04:38:05 3957120 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-06-23 04:38:04 3902336 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-06-15 09:58:31 212992 ----a-w- C:\Windows\System32\odbctrac.dll
2011-06-15 09:58:31 163840 ----a-w- C:\Windows\System32\odbccp32.dll
2011-06-15 09:58:31 106496 ----a-w- C:\Windows\System32\odbccu32.dll
2011-06-15 09:58:31 106496 ----a-w- C:\Windows\System32\odbccr32.dll
2011-06-15 09:04:46 86016 ----a-w- C:\Windows\SysWow64\odbccu32.dll
2011-06-15 09:04:46 81920 ----a-w- C:\Windows\SysWow64\odbccr32.dll
2011-06-15 09:04:46 319488 ----a-w- C:\Windows\SysWow64\odbcjt32.dll
2011-06-15 09:04:46 163840 ----a-w- C:\Windows\SysWow64\odbctrac.dll
2011-06-15 09:04:46 122880 ----a-w- C:\Windows\SysWow64\odbccp32.dll
2011-06-11 02:56:44 3134464 ----a-w- C:\Windows\System32\win32k.sys
2011-05-30 13:42:51 240640 ----a-w- C:\Windows\SysWow64\xvidvfw.dll
2011-05-30 13:42:35 255488 ----a-w- C:\Windows\System32\xvidvfw.dll
2011-05-29 16:11:30 39984 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-05-29 16:11:20 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
.
============= FINISH: 0:59:01.66 ===============

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/415738 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

• If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  
• A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
  
  • Please do this even if you have previously posted logs for us.
    
  • If you were unable to produce the logs originally please try once more.
    
  • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    
  • If you are unsure about any of these characteristics just post what you can and we will guide you.
  
  
• Please tell us if you have your original Windows CD/DVD available.
  
• Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

• Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
  
  
• Double click on the DDS icon, allow it to run.
  
• A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  
• Notepad will open with the results.
  
• Follow the instructions that pop up for posting the results.
  
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:



As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!