BleepingComputer.com: Zentom Virus, used rkill, then mbam won't work

Hi,

I'm not very good when it comes to viruses..

Lst month my pc encountered Windows XP 2012 Virus.. i was able to fix this thru rkill which i found in this website.
at first it won't work.. i downloaded several antivirus..such as spybot,avg,mbam,etc.. used them all.. at the same time used rkill.. then i do't know how it happened,, but it sudenly stopped the virus from popping up..

next thing happened is after shutting down the pc, when i turn it on again. something about "command..." i can't remeber..
what i did is open the task bar..ctrl alt dlt, then end process explorer... then new task, explorer... somehow during the long run it just seemed that the pc is working fine again..

this month though, while my younger brother was playing on a private server in RUNEscape i think, he did not know what he did but i saw that there is a new virus again..

saying that my pc is infected etc.. my brother downloaded Zentom...

and there the pc started to not work properly again.. lots of pop up.. can't use internet.. keeps popping out.. etc..
so we tried using different computer to access bleepingcomputer..

found this post about zentom removal.. it says use RKILL and MBAM

so i used RKILL,.

it seemed to work.. after a hundred time..
then for MBAM, it won't seem to work... no matter how hard we try it never worked.. so i just let the computer be.. since internet is working already and the virus zentom seemed to be gone..

the thing is when opening the computer i have to do this process again of ctrl alt dlt new task desktop..
so that i can access desktop..

then my brother said that when searchin using any kind of search engine.. it redirects you to another page with very little search results..

im using a dell desktop.. windows xp home, i dont know about other details.. i hope this site will help me.. thank you all...

This post has been edited by hamluis: 09 August 2011 - 10:06 AM
Reason for edit: Moved from XP to Am I Infected.

Hello youi may have more as perhaps you picked up a downloader.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4



• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
  
• If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Reboot to normal mode and Rerun MBAM (MalwareBytes) like this:
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


Please ask any needed questions,post logs and Let us know how the PC is running now.

This post has been edited by boopme: 09 August 2011 - 11:20 AM

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 08/09/2011 at 13:19:52.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:

\\.\globalroot\Device\svchost.exe\svchost.exe


Rkill completed on 08/09/2011 at 13:19:59.




then

SUPERAntiSpyware Free for Home Users

-didnt work.. as soon as installing it was done, window opened, then closed within a second.

so i tried the portable one,

-i thought it worked... began scanning...saw about 8 trojan detected,,..then suddenly closes on it's own again..


the window that comes out after it closes says:

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.



Where do i go from here?

thank you...

Lets try this now,with MBAM ...see if SAS will run after the MBAM scan.

Download This File
Save it next to mbam.exe (this file is located in the Malwarebytes Anti-malware home folder). Once done, drag and drop mbam.exe into Inherit.exe. Click OK and attempt to run Malwarebytes Anti-malware once again.