BleepingComputer.com: Malware Woes #1

Hi there,

I have a malware problem. I have the exact same problem as this person, sir_raidsalot , on this forum post from this website. http://www.bleepingcomputer.com/forums/topic411261.html.

I am brand new to this "gmer program". I followed the instructions mentioned by "Broni" from the website. I don't think the program got rid of the malware so...I went to the "infected files" and "deleted" the files "manually" by permanently deleting them( I press SHIFT and then DELETE).

The annoying popups are still there. I beginning to regret deleting the files permanently.

When I scanned again the "gmer program" said "GMER hasn't found any system modification." This is another reason why I regret deleting the files, especially since the popups are still there.

I need help, please.

Sincerely,
latentflame


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The information below is the exact same information/results from the "gmer program"
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GMER 1.0.15.15641 - http://www.gmer.net

Rootkit scan 2011-07-26 00:29:47
Windows 6.0.6001 Service Pack 1
Running: uszu1lnp.exe


---- Files - GMER 1.0.15 ----

File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Eng Summer 09 - Random\ENG 1C\Course Materials\Specificity and Development - sample series of paragraphs that discuss a Freudian interpretation of Johnny Cash-s music video for the song Hurt\Specificity and Development of Supporting Evidence.doc 33280 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 1.pdf 723772 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 10.pdf 719554 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 2.pdf 833971 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\chapter 3.pdf 841787 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 4.pdf 925747 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 5.pdf 839644 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 6.pdf 917070 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 7.pdf 1002391 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 8.pdf 985834 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Chapter 9.pdf 987247 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Contents-Preface.pdf 262908 bytes
File C:\Users\Bryan\Desktop\07-13-11 - HP.DV5 - Desktop\Messy Desktop - 11-01-10\Desktop 03-30-10\Sony Flash -06-22-09\Bryan's Stuff - 05-21-09`\Bryan's Textbooks`\Organic Chemistry - 7th Editon - 2008 - McMurry`\Solutions Manual N Study Guide - McMurry's Organic Chemistry 7th Ed`\Cover.jpg 33338 bytes

---- EOF - GMER 1.0.15 ----

This post has been edited by hamluis: 26 July 2011 - 07:08 PM
Reason for edit: Split from different topic, sent PM to new OP.

Hi latentflame,

Please download MiniToolBox and run it.

Checkmark following boxes:

• Report IE Proxy Settings
  
• Report FF Proxy Settings
  
• List content of Hosts
  
• List IP configuration
  
• List last 10 Event Viewer Log Errors
  
• List Installed Programs
  
• List Users, Partitions and Memory size

Click Go . Please put code boxes around just this log, like this, but without the x: [xcode] MiniToolBox log [/xcode]

Please download Malwarebytes Anti-Malware and save it to your desktop.

Download Link 1
Download Link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from http://www.superantispyware.com/downloads/SASDEFINITIONS.EXE (copy and paste that website address) and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a USB drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Rerun GMER

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  
• Now click the Scan button. If you see a rootkit warning window, click OK.
  
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  
• Click the Copy button and paste the results into your next reply.
  
• Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.


In your next reply, please include:

• MiniToolBox log
  
• Malwarebytes log
  
• SuperAntiSpyware log
  
• GMER log
  
• How's your computer running now? Please provide a detailed description of any remaining problems, detailed word-for-word error messages that you are receiving, and/or screenshots of strange behavior.