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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


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Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


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Redirect, backdoor access, trojan, no safe mode Can't run spybot or malwarebytes

#16 User is offline   CatByte 

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Posted 15 August 2011 - 08:12 AM

Lets clear out all the temp files and reset system restore, then please rerun the ESET on-line scan to make sure there are no more infected files


Download TFC to your desktop
Mirror
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

It's normal after running TFC cleaner that the PC will be slower to boot the first time.



NEXT


System Restore makes regular backups of all your settings, if you ever had to use this program to restore your system to a previous date, you will be infected all over again so we need to clean out the previous Restore Points

We need to set a new system restore point:

Click Start > Run > copy and paste the following into the run box:
%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next.
Name it (something you'll remember) and click Create,
when the confirmation screen shows the restore point has been created click Close.

Now remove all previous Restore Points:
Click Start > Run > copy and paste the following into the run box:
cleanmgr

Choose to scan drive C:\ (if C:\ is your main drive) At the top, click on More Options tab. Click the Clean up button in the System Restore box.
Click on the Yes button.
When finished, click on Cancel button to exit.



NEXT

Please post a fresh DDS Log and advise how your computer is running now and if there are any outstanding issues.
The help you receive here is free. If you wish to show your appreciation, then you may Posted Image
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#17 User is offline   dwbeyer 

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Posted 15 August 2011 - 01:17 PM

Everything seams great!
Thanks for your help.

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Run by Administrator at 14:15:33 on 2011-08-15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.2689 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\twain_32\Fjscan32\FJLaunch.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\msiexec.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [nwiz] nwiz.exe /install
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\admini~1\startm~1\programs\startup\_unins~1.lnk - c:\documents and settings\administrator\local settings\temp\_uninst_71187880.bat
StartupFolder: c:\docume~1\admini~1\startm~1\programs\startup\_unins~2.lnk - c:\documents and settings\administrator\local settings\temp\_uninst_81008598.bat
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\fujits~1.lnk - c:\windows\twain_32\fjscan32\FJLaunch.exe
mPolicies-explorer: <NO NAME> =
mPolicies-system: LogonType = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBC}
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1234291755812
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93}
DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CE8267C2-D41A-4A50-A69D-F32B5C289F14} - hxxp://taxwebwlbs2.trendmls.com/RR/Resources/webpublisher/installer/fileopen.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {FFFFFFFF-19EB-49E8-BB30-8DE03499D2F0} - hxxp://192.168.10.4/NetVideo.cab
TCP: DhcpNameServer = 68.87.64.150 68.87.75.198
TCP: Interfaces\{DA58CED4-F72C-4E1F-9353-8AC3C1543248} : DhcpNameServer = 68.87.64.150 68.87.75.198
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\xw0mq01i.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 20698820;20698820;c:\windows\system32\drivers\20698820.sys [2011-7-26 133208]
R0 81008598;81008598;c:\windows\system32\drivers\81008598.sys [2011-7-26 133208]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-8-10 366640]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-8-10 22712]
R3 scsiscan;SCSI Scanner Driver;c:\windows\system32\drivers\scsiscan.sys [2009-2-10 11520]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2009-2-18 874240]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-9-4 136176]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 ctgame;Game Port;c:\windows\system32\drivers\ctgame.sys [2009-2-11 10368]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-9-4 136176]
S3 Samsung UPD Service;Samsung UPD Service;c:\windows\system32\SUPDSvc.exe [2010-9-8 132464]
S3 TD4408F10;TD4408F10;c:\windows\system32\drivers\TD4408F10AV.sys [2010-9-14 13227]
.
=============== Created Last 30 ================
.
2011-08-15 12:33:03 -------- d-----w- c:\documents and settings\administrator\local settings\application data\Temp
2011-08-15 11:06:51 -------- d-----w- c:\documents and settings\administrator\local settings\application data\Google
2011-08-10 16:49:00 -------- d-----w- c:\documents and settings\administrator\application data\Malwarebytes
2011-08-10 11:05:35 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-08-10 11:05:34 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-08-10 11:05:31 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-08-10 11:05:31 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-09 19:44:03 139656 -c----w- c:\windows\system32\dllcache\rdpwd.sys
2011-08-09 19:43:46 10496 -c----w- c:\windows\system32\dllcache\ndistapi.sys
2011-08-08 11:22:26 -------- d-----w- c:\program files\ESET
2011-08-05 13:39:52 -------- d-sha-r- C:\cmdcons
2011-08-05 13:38:08 98816 ----a-w- c:\windows\sed.exe
2011-08-05 13:38:08 518144 ----a-w- c:\windows\SWREG.exe
2011-08-05 13:38:08 256000 ----a-w- c:\windows\PEV.exe
2011-08-05 13:38:08 208896 ----a-w- c:\windows\MBR.exe
2011-07-27 06:28:43 6881616 ------w- c:\documents and settings\all users\application data\microsoft\windows defender\definition updates\updates\mpengine.dll
2011-07-26 16:53:26 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-07-26 16:53:26 -------- d-----w- c:\documents and settings\administrator\application data\SUPERAntiSpyware.com
2011-07-26 16:50:24 -------- d--h--w- c:\windows\PIF
2011-07-26 16:38:56 133208 ----a-w- c:\windows\system32\drivers\81008598.sys
2011-07-26 15:10:59 133208 ----a-w- c:\windows\system32\drivers\20698820.sys
2011-07-22 06:28:34 6881616 ------w- c:\documents and settings\all users\application data\microsoft\windows defender\definition updates\{e9877e92-d0fe-44de-969f-9c2bbe9f3859}\mpengine.dll
.
==================== Find3M ====================
.
2011-08-10 11:00:10 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-08-03 13:09:50 57600 ----a-w- c:\windows\system32\drivers\redbook.sys
2011-08-03 12:04:10 75264 ----a-w- c:\windows\system32\drivers\ipsec.sys
2011-07-26 17:05:04 44032 ----a-w- c:\windows\system32\CTSVCCDA.EXE
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36:30 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:36:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-06-23 18:36:30 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ----a-w- c:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-05-24 23:14:10 222080 ------w- c:\windows\system32\MpSigStub.exe
1998-12-09 02:53:54 99840 ----a-w- c:\program files\common files\IRAABOUT.DLL
1998-12-09 02:53:54 70144 ----a-w- c:\program files\common files\IRAMDMTR.DLL
1998-12-09 02:53:54 48640 ----a-w- c:\program files\common files\IRALPTTR.DLL
1998-12-09 02:53:54 31744 ----a-w- c:\program files\common files\IRAWEBTR.DLL
1998-12-09 02:53:54 186368 ----a-w- c:\program files\common files\IRAREG.DLL
1998-12-09 02:53:54 17920 ----a-w- c:\program files\common files\IRASRIAL.DLL
.
============= FINISH: 14:15:54.40 ===============

#18 User is offline   CatByte 

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Posted 15 August 2011 - 01:43 PM

did you re-run ESET?

were there any threats found?
The help you receive here is free. If you wish to show your appreciation, then you may Posted Image
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#19 User is offline   dwbeyer 

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Posted 17 August 2011 - 06:23 AM

C:\Documents and Settings\David Beyer\My Documents\pmsetup63_e5[1].zip probably a variant of Win32/Agent.MZYNNXP trojan deleted - quarantined
C:\Documents and Settings\David Beyer\My Documents\My Pictures\560Z_D\cdrive\Program Files\Common Files\Kodak\HYDRA_DR\D122.TMP probably a variant of Win32/Agent.GZCOMKY trojan deleted - quarantined
C:\Documents and Settings\David Beyer\My Documents\My Pictures\560Z_D\cdrive\Program Files\Common Files\Kodak\HYDRA_DR\dcfssvc.exe probably a variant of Win32/Agent.GZCOMKY trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\[4]-Submit_2011-08-07_15.31.52.zip probably a variant of Win32/Agent.FCMYCNI trojan deleted - quarantined
C:\Qoobox\Quarantine\C\Documents and Settings\David Beyer\My Documents\My Pictures\560Z_D\cdrive\Program Files\Internet Explorer\PLUGINS\nponflow.dll.vir Win32/Adware.OnFlow.AA application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Laptop\Local Settings\Application Data\Mozilla\Firefox\Profiles\a429o8fa.default\Cache(2)\94A33945d01.vir Win32/Delf.OWM trojan cleaned by deleting - quarantined

Thanks for the heads up.

#20 User is offline   CatByte 

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Posted 17 August 2011 - 06:22 PM

Hi,


Logs appear to be clean, just some housekeeping to do now, please do the following:

Visit ADOBE and download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT


Posted Image Your Java is out of date.
Java™ 6 Update 20 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now.
An update should begin; > follow the prompts.


Clear Java cache

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) If you do not see the icon, look to your left and click 'Switch to Classic View'.
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files

  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.



NEXT


You can delete the DDS and aswMBR logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.


Posted Image


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.


  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.


  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.



  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean

    It's normal after running TFC cleaner that the PC will be slower to boot the first time.


  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE


  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.


  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.


  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.



**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.
The help you receive here is free. If you wish to show your appreciation, then you may Posted Image
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#21 User is offline   CatByte 

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Posted 21 August 2011 - 12:36 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
The help you receive here is free. If you wish to show your appreciation, then you may Posted Image
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