BleepingComputer.com: missing file

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missing file geting a missing 32 \system fil. cand download pics

#1 daric

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Posted 22 July 2011 - 05:14 PM

hi can anyone help im getting a missing system 32\mshtml\hlp file.and i cant download pics.many thanks

#2 Allan

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Posted 22 July 2011 - 05:21 PM

Please explain exactly what is going on.

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#3 daric

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Posted 22 July 2011 - 05:30 PM

ok.started int explorer ,images ,and then fireblade (motorcycle) tried to download one for background and it said access denied missing system\32\mshtml file.hope that helps.thanks

#4 Allan

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Posted 22 July 2011 - 05:34 PM

Are you in a rush to get somewhere? The quality of the help you receive will be in direct proportion to the quality of information you provide.

For now, you can try to run sfc /scannow (http://www.bleepingcomputer.com/forums/topic43051.html)

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#5 daric

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Posted 22 July 2011 - 05:42 PM

appreciate your help and your time but ut its asking for the service pack 3 cd which i dont have??

#6 Allan

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Posted 22 July 2011 - 05:44 PM

Do you have an XP CD?

Are you having any other problems with the computer?

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#7 daric

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Posted 22 July 2011 - 05:48 PM

no ,dont have xp cd, and today it started running slow so i used combofix ,and superantispyware after that and was going great again and then tonight when i went to download the pic the missing file box came up, i might add im not very clever on the computer but always willing to learn cheers.

#8 Allan

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Posted 22 July 2011 - 05:54 PM

You should have mentioned all of that in your first post.

I'm going to ask that this thread be moved to the Am I Infected forum. Wait for a malware specialist to respond.

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#9 daric

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Posted 22 July 2011 - 05:55 PM

sorry about that just feeling my way around here thanks for your assistance.

#10 daric

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Posted 22 July 2011 - 06:17 PM

hi again have i to post this problem in the "am i infected " or have i jus to wait for someone to contact me cheers

#11 Orange Blossom

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Posted 22 July 2011 - 06:21 PM

Hello,

It's already in the Am I Infected forum.

Because you have run ComboFix, please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :cherry:

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#12 Animal

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Posted 22 July 2011 - 06:24 PM

I moved it and had a reply but you were quicker OB. I just deleted my duplicate response.

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