BleepingComputer.com: Comcast Business Class, Norton Business Suite

I have a person who fears his computer has been compromised, and he's using the "Norton Business Class" (his words, google told me it was Norton Business Suite) software to protect his system. Over the phone, he was able to tell me the firewall detected traffic to his computer after he thought he'd shut it off and gone to work.

I've never used the product, and I'm not finding documentation on how to use the software when I search the net. (I'm finding lots about the service, and standard information about what it includes, features, etc to sell the service. But no particular help documents or user guides.) Does anyone know how to pull the firewall logs from the software so he can send them to me for review?