BleepingComputer.com: Need help with rootkit mbr trojan removal

Hi Boopme.

I did not do the other 2 rootkit checks that you wanted me to do from last night yet because I didn't have time yet. Can they be run while I am using the computer? I think I would like to do them because I am still getting redirected all over the place. I can't do any searches off of google or the search engines. I was looking at the hijack this log and there are redirects present in there from what I can tell. I think the rootkit unhooker may be a good thing to run as I have used a tool like that before the last time I had this kind of a virus.

What do you think? I need to be able to use search from google because I do alot of research and in the last few days I have not been able to do any and need to be doing it on my phone, which is a total drag for sure.
Please advise.
thanks, Gabster

Yes you should run RKU. It may slow it down but I understand reality, so go ahead,

Okay, so I will run both of the programs that you mentioned to me yesterday correct? I don't know where you are located at but maybe you will not be answering this post till I already run them so I guess I will run those two programs and then post the results and make sure it is gone and then we can do the clean up and then figure how to get the search redirect removed. Thanks.

Yes run them ... See my avitar...NJ USA

Thank you Boopme. Are you guys having problems with your site or is it just my computer and this rootkit trying to sabotage me from being able to get the assistance? You guys were down all night and I just made a post to you 5 minutes ago and it failed again just like last night. So it lost the whole post I just replied with and I am doing it again. I tried to contact your site by email last night thinking I was having the problem and not you guys but I couldn't figure out how to reach you. I sent an email to support at bleeping computer dot com and it took okay with the email but I have no idea if there is anyone at that email account to receive a message.

Was your site down all last night or was it just me being blocked?

So I couldn't run any of the other 2 programs that we had talked about and although I did remember the program was the RKU unhooker I did not want to download it from a strange site so I did not do it until you were back up. Now it is daytime and I have not had the time yet to run them so it was a set back for our progress. However, I did look back on my computer to see which rootkit program I had and the only one I had was gmer from earlier this year. So I ran that while I waited for your site to be back up and it did find still a rootkit infection just FYI. I won't post the log unless you request it but I did save the log from that scan.

Thank you, Gabster

Hi Boopme,

First in answer to your question ... I am on a router, a hard wired one, and nobody else is on it but me. I'm not on a network. It is just me running solo. I go to the internet and I don't want the internet coming home with me. And I try to keep my computer in absolute stealth mode and I think I do well at that because when I run tests on it from GRC Shields up, it always passes with the best results of true stealth. It does not show a computer exists at my location. My baby responds to nothing.

Next, here is the Gooredfix log.

ooredFix by jpshortstuff (03.07.10.1)
Log created at 01:08 on 22/07/2011 (Gabi)
Firefox version [Unable to determine]

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
(none)

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [16:40 08/02/2010]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext" [00:31 25/12/2010]
"{3112ca9c-de6d-4884-a869-9855de68056c}"="C:\Documents and Settings\All Users\Application Data\Google\Toolbar for Firefox\{3112ca9c-de6d-4884-a869-9855de68056c}" [14:51 05/01/2011]
"{07DB3D1E-647E-4F6D-9265-D399519624A7}"="C:\Documents and Settings\Gabi\Local Settings\Application Data\{07DB3D1E-647E-4F6D-9265-D399519624A7}\" [10:55 17/07/2011]
"{20a82645-c095-46ed-80e3-08825760534b}"="C:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [01:14 18/07/2011]

-=E.O.F=-


Next the RK unhooker log.

RkU Version: 3.8.389.593, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
==============================================
>Drivers
==============================================
0xB4944000 C:\WINDOWS\system32\DRIVERS\nv4_mini.sys 10276864 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Miniport Driver, Version 196.21 )
0xBD012000 C:\WINDOWS\System32\nv4_disp.dll 6361088 bytes (NVIDIA Corporation, NVIDIA Compatible Windows 2000 Display driver, Version 196.21 )
0xB1054000 C:\WINDOWS\system32\drivers\RtkHDAud.sys 5263360 bytes (Realtek Semiconductor Corp., Realtek® High Definition Audio Function Driver)
0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2154496 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2154496 bytes
0x804D7000 RAW 2154496 bytes
0x804D7000 WMIxWDM 2154496 bytes
0xBF800000 Win32k 1871872 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1871872 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xB7C84000 tdrpm228.sys 897024 bytes (Acronis, Acronis Try&Decide Volume Filter Driver)
0xB7E0F000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xB7D5F000 timntr.sys 536576 bytes (Acronis, Acronis True Image Backup Archive Explorer)
0xB0D83000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xB47DB000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xB0F56000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xBD623000 C:\WINDOWS\System32\ATMFD.DLL 290816 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0xB4839000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 196608 bytes (Microsoft Corporation, Microsoft RDP Device redirector)
0xB4900000 C:\WINDOWS\system32\DRIVERS\Rtenicxp.sys 196608 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver )
0xB7F79000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xB7DE2000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xAF9FA000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xB0DF3000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB4891000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0xB0F2E000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xB7F23000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)
0xB0FE2000 C:\WINDOWS\system32\DRIVERS\EXPORTIT.SYS 155648 bytes (Eastman Kodak Company, Kodak DC File System driver)
0xB0F08000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xB1030000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB48B9000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB48DD000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xB0EE6000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0xB7C63000 snapman.sys 135168 bytes (Acronis, Acronis Snapshot API)
0x806E5000 ACPI_HAL 134400 bytes
0x806E5000 C:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xB7EEB000 fltMgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xB7F49000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xB7C49000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xB7F0B000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xB0D43000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xB7EC2000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB487A000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xB07BE000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xB4930000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xB7E9C000 DefragFS.sys 77824 bytes (Raxco Software, Inc., Defragmentation Support Driver)
0xB0FAF000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xB7EAF000 WudfPf.sys 77824 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Platform Driver)
0xBD000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xB7ED9000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xB7F68000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB4869000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xB5351000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xB82F8000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xB8318000 C:\WINDOWS\system32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xB5311000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xB8308000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xB0A9B000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xB5341000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xB82D8000 C:\WINDOWS\system32\DRIVERS\AmdPPM.sys 53248 bytes (Advanced Micro Devices, AMD Processor Driver)
0xB80E8000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xB82A8000 C:\WINDOWS\system32\DRIVERS\HPZid412.sys 53248 bytes (HP, IEEE-1284.4-1999 Driver (Windows 2000))
0xB8128000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xB53A1000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xB80C8000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xB5381000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xB8298000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xB82E8000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xB80B8000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xB5391000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xB8138000 C:\WINDOWS\system32\DRIVERS\DcCam.sys 40960 bytes (Eastman Kodak Company, Kodak Digital Camera Driver)
0xB0E2E000 C:\WINDOWS\system32\drivers\dcfs2k.sys 40960 bytes (Eastman Kodak Company, Kodak DC File System Driver (NT))
0xB80A8000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xB5331000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xB5361000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xB0E3E000 C:\WINDOWS\system32\DRIVERS\tifsfilt.sys 40960 bytes (Acronis, Acronis True Image File System Filter)
!!!!!!!!!!!Hidden driver: 0xB8268000 3092000992 36864 bytes
0xB051E000 C:\WINDOWS\System32\Drivers\BlackBox.SYS 36864 bytes (RKU Driver)
0xB80D8000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xB8248000 C:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xB5371000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xB81B8000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xB80F8000 PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0xB8148000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xB8498000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xB83A0000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xB83A8000 C:\WINDOWS\system32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xB8480000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xB8388000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xB8328000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xB8340000 C:\WINDOWS\system32\DRIVERS\RimSerial.sys 28672 bytes (Research in Motion Ltd, RIM Virtual Serial Driver)
0xB83B8000 C:\WINDOWS\system32\DRIVERS\usbprint.sys 28672 bytes (Microsoft Corporation, USB Printer driver)
0xB83C0000 C:\WINDOWS\system32\DRIVERS\HPZius12.sys 24576 bytes (HP, 1284.4<->Usb Datalink Driver (Windows 2000))
0xB8488000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xB8490000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xB8390000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xB8398000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xB8330000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xB84A8000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xB84B0000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xB84A0000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xB8478000 C:\WINDOWS\system32\DRIVERS\usbohci.sys 20480 bytes (Microsoft Corporation, OHCI USB Miniport Driver)
0xB8450000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xB1569000 C:\WINDOWS\system32\DRIVERS\HPZipr12.sys 16384 bytes (HP, IEEE-1284.4-1999 Print Class Driver)
0xB1575000 C:\WINDOWS\system32\DRIVERS\kbdhid.sys 16384 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xB5884000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xB5BC5000 C:\WINDOWS\system32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xB47CF000 C:\WINDOWS\system32\DRIVERS\usbscan.sys 16384 bytes (Microsoft Corporation, USB Scanner Driver)
0xB84B8000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xB0EE2000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xB47C7000 C:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xB5BC1000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xB5BDD000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xB85F2000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xB85AC000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver)
0xB8614000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xB85F0000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xB85A8000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xB85F4000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xB85F6000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xB85D8000 C:\WINDOWS\System32\Drivers\RootMdm.sys 8192 bytes (Microsoft Corporation, Legacy Non-Pnp Modem Device Driver)
0xB85DA000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xB85E0000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xB85AA000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xB8671000 amdide.sys 4096 bytes (Advanced Micro Devices, AMD PCI SATA/IDE Bus Driver)
0xB8799000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xB87CE000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xB87B0000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xB8670000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
0xB8737000 C:\WINDOWS\System32\Drivers\PQNTDrv.SYS 4096 bytes (PowerQuest Corporation, PowerQuest Boot Mode Driver.)
!!!!!!!!!!!Hidden driver: 0x8A5EF740 00000746 2240 bytes
0x8A5EF740 unknown_irp_handler 2240 bytes
==============================================
>Stealth
==============================================
WARNING: Virus alike driver modification [netbios.sys]
0xB826CD20 Unknown thread object [ ETHREAD 0x8AFCAC20 ] TID: 700, 600 bytes
0xB826CD20 Unknown thread object [ ETHREAD 0x8AFD7DA8 ] TID: 704, 600 bytes
0x8A5F0DE0 Unknown thread object [ ETHREAD 0x8B00CC80 ] TID: 708, 600 bytes
0x8A5F0DE0 Unknown thread object [ ETHREAD 0x8A99FDA8 ] TID: 712, 600 bytes

Hi, Yes I belive the site was under maintenance and the "Advise Page" would not display.
If you nned to know..
Is ???? down for everyone or just me?
Look here
http://www.downforeveryoneorjustme.com/


OK there is Virus alike driver modification and we need to start a new topic for our Malwarre Team.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step instead,Include the RKU log you posted earlier.
Let me know if that went well.

Is this out of your league you mean? Am I switching from you to someone else?

It's BC policy, ALL theses type Rootkits must be removed yhru MRL,,, It's just the way it is. That's why there are No DDS, HijackThis, or ComboFix logs should be posted in this forum.

Hi Boopme, Okay I did what you asked and posted it there. thanks for everything. Gabstercol

Thank you Gabi.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.