BleepingComputer.com: Anti Virus Blocked, Browser redirects.

Jump to content

Forum Rules

When posting your problem, do not run and post a ComboFix log. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.


If you have not received help after three days, please post a link to your topic HERE.
  • 2 Pages +
  • 1
  • 2
  • You cannot start a new topic
  • This topic is locked

Anti Virus Blocked, Browser redirects.

#16 User is offline   marcncol 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 31
  • Joined: 17-July 11

Posted 17 July 2011 - 05:11 PM

Tried to run it. Nothing happens. Tried again, and now it says "Windows cannot access the specified device, path, or file. You may not have the appropriate permssions to access the item."

This was the same error I got when I tried to run MBAM.

#17 User is offline   Broni 

  • The Coolest BC Computer
  • PipPipPipPipPipPip
  • Find Topics
  • Group: BC Advisor
  • Posts: 22,167
  • Joined: 01-February 08
  • Gender:Male
  • Location:Daly City, CA

Posted 17 July 2011 - 05:14 PM

No.
My Website

Posted Image

My help doesn't cost a penny, but if you'd like to consider a donation, click Posted Image




#18 User is offline   marcncol 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 31
  • Joined: 17-July 11

Posted 17 July 2011 - 05:14 PM

See my second message, won't let me run the program.

#19 User is offline   Broni 

  • The Coolest BC Computer
  • PipPipPipPipPipPip
  • Find Topics
  • Group: BC Advisor
  • Posts: 22,167
  • Joined: 01-February 08
  • Gender:Male
  • Location:Daly City, CA

Posted 17 July 2011 - 05:17 PM

Restart computer in Safe Mode with Networking.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.com
* Rkill.scr
* Rkill.exe

    * Double-click on the Rkill desktop icon to run the tool.
    * If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    * A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    * If not, delete the file, then download and use the one provided in Link 2.
    * If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    * Do not reboot until instructed.
    * If the tool does not run from any of the links provided, please let me know.


See if MBAM will run.
My Website

Posted Image

My help doesn't cost a penny, but if you'd like to consider a donation, click Posted Image




#20 User is offline   marcncol 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 31
  • Joined: 17-July 11

Posted 17 July 2011 - 05:30 PM

I ran Rkill in safe mode. Got this:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 07/17/2011 at 18:26:07.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:

\\.\globalroot\Device\svchost.exe\svchost.exe


Rkill completed on 07/17/2011 at 18:26:10.


Did not tell me to reboot.

What should I do, reboot or try MBAM in safe mode?

#21 User is offline   Broni 

  • The Coolest BC Computer
  • PipPipPipPipPipPip
  • Find Topics
  • Group: BC Advisor
  • Posts: 22,167
  • Joined: 01-February 08
  • Gender:Male
  • Location:Daly City, CA

Posted 17 July 2011 - 05:32 PM

Try to run MBAM in safe mode right away.
See, if it'll update FIRST.
My Website

Posted Image

My help doesn't cost a penny, but if you'd like to consider a donation, click Posted Image




#22 User is offline   marcncol 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 31
  • Joined: 17-July 11

Posted 17 July 2011 - 05:33 PM

Same message, can't access specified device, path or file. You many not have the appropriate permissions to access the item.

#23 User is offline   Broni 

  • The Coolest BC Computer
  • PipPipPipPipPipPip
  • Find Topics
  • Group: BC Advisor
  • Posts: 22,167
  • Joined: 01-February 08
  • Gender:Male
  • Location:Daly City, CA

Posted 17 July 2011 - 05:34 PM

Some other tools, not allowed in this forum will have to be used...

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!
My Website

Posted Image

My help doesn't cost a penny, but if you'd like to consider a donation, click Posted Image




#24 User is offline   Budapest 

  • Bleepin' Cynic
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Moderator
  • Posts: 22,242
  • Joined: 11-November 06
  • Gender:Male

Posted 17 July 2011 - 06:03 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic409967.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

Share this topic:


  • 2 Pages +
  • 1
  • 2
  • You cannot start a new topic
  • This topic is locked

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users