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print spooler print spooler not running can't install printer

#1 Cornell53

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Posted 15 July 2011 - 08:43 PM

Had a malware infection which has been fixed, but now the computer doesn't know about the printer. Can't re-install printer because "print spooler service is not running". Installed "fixcleaner" and it didn't help. Can't get spooler running through the services option in control panel. Where do I go now?

#2 Keith1

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Posted 16 July 2011 - 07:41 AM

Welcome to the board. First of all could you tell us which system you are using?

#3 booterbotter

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Posted 16 July 2011 - 11:30 AM

Hi,

Please provide the printer brand, printer model, your computer manufacturer and operating system.

Patience is a true virtue. Never give up, never surrender.
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#4 Cornell53

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Posted 16 July 2011 - 03:37 PM

I'm using a Lenovo running under windows XP. It's an HP photosmart 7600. the problem is in the computer, NOT the printer. I can't get the print spooler to run so I can install the printer.

#5 Keith1

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Posted 16 July 2011 - 03:57 PM

I don't think you will need to reinstall the printer. When the spooler is turned off your system can't "see" the printer or its software.

Try this first -

START/RUN

enter - cmd

Then, at the prompt, type- net start spooler

There are other ways to do it, but try this first.