BleepingComputer.com: antivirus not working

Forum Guidelines

Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Posted Image

Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.

Posted Image

DO NOT RUN ComboFix unless requested to.

Posted Image

Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.

Posted Image

When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.

Posted Image

Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.

11 Pages
←
1
2
3
4
→
Last »

You cannot start a new topic
This topic is locked

antivirus not working antivirus

#16 josh@bcn

Member

Group: Members
Posts: 105
Joined: 14-July 11

Posted 11 September 2011 - 09:46 AM

I was able to save it, but cannot open it, says windows canot find the file

#17 Elise

Bleepin' Blonde

Group: Malware Study Hall Admin
Posts: 39,005
Joined: 05-October 07
Gender:Female
Location:Romania

Posted 11 September 2011 - 10:18 AM

You need to run this from within xPUD as instructed, this will not run inside windows.

Quote

A Welcome to xPUD screen will appear
Press File
Expand mnt
sda1,2...usually corresponds to your HDD
sdb1 is likely your USB
Click on the folder that represents your USB drive (sdb1 ?)
Confirm that you see driver.sh that you downloaded there
Press Tool at the top
Choose Open Terminal
Type bash driver.sh
Press Enter
After it has finished a report will be located on your USB drive named report.txt

regards, Elise

"The mind is its own place, and in itself can make a heaven of hell, a hell of heaven." ~ John Milton

Follow BleepingComputer on: Facebook | Twitter | Google+

#18 josh@bcn

Member

Group: Members
Posts: 105
Joined: 14-July 11

Posted 17 September 2011 - 06:38 AM

im lost, i actually clicked RUN....and what will happen next? what do I need to do?

#19 josh@bcn

Member

Group: Members
Posts: 105
Joined: 14-July 11

Posted 17 September 2011 - 06:54 AM

Elise,

I still was'nt able to do it. I was able to download this noahdfear but how could I download it in my USB using xPUD? you mean with a browser?
Also, I don't know how to boot my laptop. I am very sorry, I really know nothing about computers.... if we could simplify this a bit then perhaps I could do it better? thanks Elise.

Josh

#20 Elise

Bleepin' Blonde

Group: Malware Study Hall Admin
Posts: 39,005
Joined: 05-October 07
Gender:Female
Location:Romania

Posted 17 September 2011 - 07:34 AM

Lets try this a bit differently. If you don't understand a step, no worries, just ask, that is what I'm here for.

First, Please download GrantPerms.zip and save it to your desktop.
Right click on this file and select "extract/unzip files". You will get a dialog box asking you where to save the file to be extracted. Choose your desktop as destination and click extract/unzip. You will now have a file named GrantPerms.exe on your desktop. Double click to run it and click OK for any security warning you see.
Copy and paste the following in the edit box:

"%userprofile%\desktop\combofix.exe"

Click Unlock. When it is done click "OK".

Now click Start > Run, type combofix /killall and press enter. Let me know if it will run like that.

regards, Elise

"The mind is its own place, and in itself can make a heaven of hell, a hell of heaven." ~ John Milton

Follow BleepingComputer on: Facebook | Twitter | Google+