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Google Redirects - Suspected Rootkit Infection Unable to detect or remove

#1 User is offline   mm73 

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Posted 13 July 2011 - 06:19 PM

Hi,

I have a 2 year old Dell Studio laptop with an Intel Core 2 Duo CPU and 4 GB of RAM running Vista Home Premium. Last night, it was infected with the System Repair virus. Malwarebytes has successfully gotten rid of that, but Google is still redirecting all of my searches (the site artcanyon.com keeps coming up, if that sounds familiar to anyone). TDSSKiller isn't detecting anything suspicious, and I don't think GMER is either - though it is a 64-bit system, so I wasn't able to do the full scan.

My logs are below/attached. Please let me know if you need any additional information from me. I have no programming background, though, so the more detail you're willing to provide in explaining what steps I need to take next and how to do them, the better for all of us. :)

Thank you very much in advance for your assistance. This site's already been a huge help, and I'm hoping that together we can clear up this last annoyance for me!

.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Owner at 18:32:24 on 2011-07-13
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4054.1463 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\EngineServer.exe
C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files (x86)\McAfee\Common Framework\naPrdMgr.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\McShield.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\mfeann.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Users\Owner\AppData\Local\Google\Update\1.3.21.57\GoogleCrashHandler.exe
C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files (x86)\McAfee\Common Framework\UdaterUI.exe
C:\Program Files (x86)\McAfee\VirusScan Enterprise\shstat.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Secunia\PSI\PSI_TRAY.exe
C:\Program Files (x86)\Secunia\PSI\PSIA.exe
C:\Program Files (x86)\Secunia\PSI\psi.exe
C:\Program Files (x86)\Secunia\PSI\sua.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\McAfee\VirusScan Enterprise\scriptsn.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
uRun: [Google Update] "C:\Users\Owner\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
mRun: [PCMService] "C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
mRun: [McAfeeUpdaterUI] "C:\Program Files (x86)\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
mRun: [ShStatEXE] "C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
StartupFolder: C:\Users\Owner\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Owner\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Owner\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\GROOVE.EXE
StartupFolder: C:\Users\Owner\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SECUNI~1.LNK - C:\Program Files (x86)\Secunia\PSI\psi_tray.exe
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxp://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1 71.252.0.12
TCP: Interfaces\{470FE521-5AB2-46DE-84A4-89C99D1A1EBC} : DhcpNameServer = 172.16.2.5 172.18.82.11 4.2.2.1
TCP: Interfaces\{E31CB6AF-F122-46B6-AFF9-7080FB7210C8} : DhcpNameServer = 192.168.1.1 71.252.0.12
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan Enterprise\scriptsn.dll
BHO-X64: scriptproxy - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
mRun-x64: [PCMService] "C:\Program Files (x86)\Dell\MediaDirect\PCMService.exe"
mRun-x64: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
mRun-x64: [McAfeeUpdaterUI] "C:\Program Files (x86)\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
mRun-x64: [ShStatEXE] "C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun-x64: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\etb1p6lv.default\
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}\components\SkypeFfComponent.dll
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\nppopcaploader.dll
FF - plugin: C:\Users\Owner\AppData\Local\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Users\Owner\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Owner\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Skype extension for Firefox: {AB2CE124-6272-4b12-94A9-7303C7397BD1} - C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
R2 FontCache;Windows Font Cache Service;C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 McAfeeEngineService;McAfee Engine Service;C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\EngineServer.exe [2008-9-29 17920]
R2 McAfeeFramework;McAfee Framework Service;C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe [2008-3-14 103744]
R2 McShield;McAfee McShield;C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\McShield.exe [2008-9-29 175072]
R2 McTaskManager;McAfee Task Manager;C:\Program Files (x86)\McAfee\VirusScan Enterprise\VsTskMgr.exe [2008-9-29 62800]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\system32\mfevtps.exe --> C:\Windows\system32\mfevtps.exe [?]
R2 Secunia PSI Agent;Secunia PSI Agent;C:\Program Files (x86)\Secunia\PSI\psia.exe [2011-4-19 993848]
R2 Secunia Update Agent;Secunia Update Agent;C:\Program Files (x86)\Secunia\PSI\sua.exe [2011-4-19 399416]
R2 vpnagent;Cisco AnyConnect VPN Agent;C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe [2009-10-9 493248]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
R3 itecir;ITECIR Infrared Receiver;C:\Windows\system32\DRIVERS\itecir.sys --> C:\Windows\system32\DRIVERS\itecir.sys [?]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;C:\Windows\system32\DRIVERS\OA001Ufd.sys --> C:\Windows\system32\DRIVERS\OA001Ufd.sys [?]
R3 OA001Vid;Creative Camera OA001 Function Driver;C:\Windows\system32\DRIVERS\OA001Vid.sys --> C:\Windows\system32\DRIVERS\OA001Vid.sys [?]
R3 PSI;PSI;C:\Windows\system32\DRIVERS\psi_mf.sys --> C:\Windows\system32\DRIVERS\psi_mf.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-12-3 89920]
.
=============== File Associations ===============
.
JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
.
=============== Created Last 30 ================
.
2011-07-13 21:59:44 -------- d-----w- C:\Users\Owner\AppData\Roaming\HpUpdate
2011-07-13 21:57:16 -------- d-----w- C:\Windows\Hewlett-Packard
2011-07-13 21:38:45 -------- d-----w- C:\Users\Owner\AppData\Local\Secunia PSI
2011-07-13 21:38:34 -------- d-----w- C:\Program Files (x86)\Secunia
2011-07-13 15:33:50 -------- d-----w- C:\Users\Owner\AppData\Roaming\Malwarebytes
2011-07-13 15:33:42 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-07-13 15:33:42 -------- d-----w- C:\ProgramData\Malwarebytes
2011-07-13 15:33:38 24152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-07-13 15:33:38 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-07-13 04:22:36 -------- d-----w- C:\QUARANTINE
2011-07-12 06:12:27 8873296 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{85BFFC43-47CF-4995-9139-C25CAF10515A}\mpengine.dll
2011-06-29 14:56:46 344576 ----a-w- C:\Windows\System32\schannel.dll
2011-06-29 14:56:46 276992 ----a-w- C:\Windows\SysWow64\schannel.dll
2011-06-20 20:27:35 847360 ----a-w- C:\Windows\System32\oleaut32.dll
2011-06-20 20:27:35 563712 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2011-06-20 20:27:30 176128 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-06-20 20:27:29 145920 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-06-20 20:27:25 405504 ----a-w- C:\Windows\System32\drivers\afd.sys
2011-06-20 20:27:20 275456 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-06-20 20:27:20 135680 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-06-20 20:27:20 107008 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2011-06-20 20:27:14 2762752 ----a-w- C:\Windows\System32\win32k.sys
2011-06-20 20:27:08 2409784 ----a-w- C:\Program Files\Windows Mail\OESpamFilter.dat
2011-06-20 20:27:08 2409784 ----a-w- C:\Program Files (x86)\Windows Mail\OESpamFilter.dat
2011-06-20 20:27:00 97792 ----a-w- C:\Windows\System32\drivers\dfsc.sys
2011-06-20 20:26:55 975360 ----a-w- C:\Windows\System32\inetcomm.dll
2011-06-20 20:26:54 739328 ----a-w- C:\Windows\SysWow64\inetcomm.dll
.
==================== Find3M ====================
.
2011-05-24 23:14:10 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-05-19 22:32:59 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2011-04-23 01:29:25 2303488 ----a-w- C:\Windows\System32\jscript9.dll
2011-04-23 01:19:19 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-04-22 23:35:56 1797632 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-04-22 23:25:54 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
.
============= FINISH: 18:42:05.36 ===============

Attached File(s)

  • Attached File  Attach.txt (11.59K)
    Number of downloads: 0
  • Attached File  ark.log (14.45K)
    Number of downloads: 0

#2 User is offline   gringo_pr 

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Posted 18 July 2011 - 08:00 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK

    Do not re-enable these drivers until otherwise instructed.


Download DDS:

    Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt

    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply


information and logs:

    In your next post I need the following

    • .logs from DDS
    • let me know of any problems you may have had


Gringo
I will be online from 5-31 to 6-4 in a very limited amount

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

#3 User is offline   gringo_pr 

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Posted 21 July 2011 - 05:34 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!


Gringo
I will be online from 5-31 to 6-4 in a very limited amount

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

#4 User is offline   gringo_pr 

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  • Location:Puerto rico

Posted 25 July 2011 - 06:55 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I will be online from 5-31 to 6-4 in a very limited amount

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

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