Help
This topic is locked
Hi!
Please attempt to download this utility, and lets see if it enables you to run utilities after you've ran it.
Run exeHelper
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
Forum Guidelines
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Infected with Google redirect virus Can't remove it!!
#31
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 07 August 2011 - 04:34 PM
Have I helped you? If you'd like to assist in the fight against malware, click here 
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
Back to top
#32
- Member
-
- Group: Members
- Posts: 15
- Joined: 10-July 11
Posted 11 August 2011 - 12:21 PM
Here's an update on my problem. I can't download and run any programs at all. Also I can't open or run any programs or files from a thumb drive. I don't have the windows XP CD. I can't run system restore from windows. I don't know what to do!! My registry is majorily fouled up.
#33
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 12 August 2011 - 01:34 PM
Would you be able to ask a friend if you could borrow a Windows XP disc from them? As that may provide us with some more options.
This post has been edited by SweetTech: 12 August 2011 - 01:34 PM
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
#34
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 06 September 2011 - 03:51 PM
Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
