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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


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Google Redirect Virus ComboFix

#1 User is offline   reshon 

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Posted 10 July 2011 - 11:48 PM

I downloaded ComboFix and ran it ........This is the report that I recieved after running it. They told me to post my results here for additional help. This is my first time here and I really need your help.




ComboFix 11-07-10.05 - rashona 07/10/2011 18:56:17.2.2 - x86
Microsoft Windows 7 Starter 6.1.7600.0.1252.1.1033.18.1013.564 [GMT -7:00]
Running from: D:\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
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((((((((((((((((((((((((( Files Created from 2011-06-11 to 2011-07-11 )))))))))))))))))))))))))))))))
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2011-07-11 02:28 . 2011-07-11 02:28 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-07-11 00:52 . 2011-07-11 00:52 -------- d-----w- c:\programdata\Spotmau
2011-07-11 00:52 . 2011-07-11 01:34 -------- d-----w- c:\programdata\pc health check
2011-07-11 00:51 . 2011-07-11 01:34 -------- d-----w- c:\programdata\TuneUp360
2011-07-11 00:51 . 2010-11-23 23:44 380224 ----a-w- c:\windows\system32\TuneUp360.ocx
2011-07-11 00:51 . 2011-07-11 00:52 -------- d-----w- c:\program files\TuneUp360
2011-07-10 15:00 . 2011-07-11 00:41 -------- d-----w- c:\programdata\STOPzilla!
2011-07-09 20:04 . 2011-07-09 23:35 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-07-09 20:04 . 2011-07-09 20:08 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-07-09 18:23 . 2011-07-10 04:06 -------- d-----w- c:\programdata\AVAST Software
2011-07-09 16:42 . 2011-07-09 16:42 -------- d-----w- c:\windows\NAPP_Dism_Log
2011-07-09 16:30 . 2011-06-20 15:57 7074640 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{0B6ADD13-337D-4E4B-8C52-FB2D234BBF7A}\mpengine.dll
2011-07-09 16:30 . 2011-05-25 02:14 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-07-09 16:19 . 2006-11-29 20:06 3426072 ----a-w- c:\windows\system32\d3dx9_32.dll
2011-07-09 16:19 . 2011-07-09 16:19 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition
2011-07-09 16:18 . 2011-07-09 16:18 -------- d-----w- c:\program files\Microsoft
2011-07-09 16:17 . 2011-07-09 16:17 -------- d-----w- c:\program files\Windows Live SkyDrive
2011-07-09 16:17 . 2011-07-09 16:20 -------- d-----w- c:\program files\Windows Live
2011-07-09 16:15 . 2011-07-09 16:15 -------- d-----w- c:\program files\Common Files\Windows Live
2011-07-09 16:14 . 2011-07-09 16:14 -------- d-----w- c:\program files\Video Web Camera
2011-07-09 16:11 . 2011-07-09 16:11 -------- d-----w- c:\windows\system32\Atheros_L1e
2011-07-09 16:11 . 2011-07-09 16:11 -------- d-----w- c:\program files\Synaptics
2011-07-09 16:05 . 2009-09-05 03:00 258560 ----a-w- c:\windows\system32\drivers\usbhub.sys
2011-07-09 16:00 . 2010-01-09 06:52 132608 ----a-w- c:\windows\system32\cabview.dll
2011-07-09 16:00 . 2009-12-29 06:55 172032 ----a-w- c:\windows\system32\wintrust.dll
2011-07-09 15:59 . 2011-07-09 15:59 -------- d-----w- c:\program files\OEM
2011-07-09 15:59 . 2011-07-09 15:59 -------- d-----w- c:\programdata\OEM_E471269A730D
2011-07-09 15:58 . 2011-07-09 15:58 -------- d-----w- c:\users\Public\Symantec
2011-07-09 15:57 . 2011-07-09 16:02 -------- d-----w- c:\users\rashona
2011-07-09 15:57 . 2011-07-09 15:57 -------- d-----w- C:\Recovery
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(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
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2011-07-09 15:51 . 2009-12-21 23:17 6 ----a-w- c:\windows\system32\PLD_Framework.cmd
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((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
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*Note* empty entries & legit default entries are not shown
REGEDIT4
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[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4}]
2009-12-21 23:31 433648 ----a-w- c:\programdata\Partner\Partner.dll
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[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-12-21 39408]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LManager"="c:\program files\Launch Manager\LManager.exe" [2009-10-07 1157640]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-10-05 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-10-05 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-10-05 150552]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-06-05 186904]
"Acer ePower Management"="c:\program files\Gateway\Gateway Power Management\ePowerTray.exe" [2009-09-30 703008]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-28 35696]
"Camera Assistant Software"="c:\program files\Video Web Camera\traybar.exe" [2009-10-29 600688]
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
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[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
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R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2011-07-09 135664]
R3 EUCR;EUCR;c:\windows\system32\DRIVERS\EUCR6SK.SYS [2009-11-23 103296]
R3 Partner Service;Partner Service;c:\programdata\Partner\Partner.exe [2009-12-21 332272]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
S2 DsiWMIService;Dritek WMI Service;c:\program files\Launch Manager\dsiwmis.exe [2009-08-24 107016]
S2 ePowerSvc;Acer ePower Service;c:\program files\Gateway\Gateway Power Management\ePowerSvc.exe [2009-09-30 727584]
S2 Greg_Service;GRegService;c:\program files\Gateway\Registration\GregHSRW.exe [2009-08-28 1150496]
S2 TuneUp360Mon;TuneUp360Mon;c:\program files\TuneUp360\TuneUp360Mon.exe [2010-11-23 153920]
S2 Updater Service;Updater Service;c:\program files\Gateway\Gateway Updater\UpdaterService.exe [2009-07-04 240160]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\DRIVERS\L1C62x86.sys [2009-09-04 54784]
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[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ SSDPSRV upnphost SCardSvr TBS FontCache fdrespub AppIDSvc QWAVE wcncsvc
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Contents of the 'Scheduled Tasks' folder
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2011-07-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-07-09 16:07]
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2011-07-11 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-07-09 16:07]
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2011-07-11 c:\windows\Tasks\TuneUp360 Reminder.job
- c:\program files\TuneUp360\reminder.exe [2011-07-11 02:18]
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------- Supplementary Scan -------
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uStart Page = hxxp://www.google.com/
mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=lt21&r=27b507118605l0454wwi5a45k2y22o
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html
TCP: DhcpNameServer = 192.168.2.1
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- - - - ORPHANS REMOVED - - - -
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Toolbar-Locked - (no file)
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--------------------- LOCKED REGISTRY KEYS ---------------------
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
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--------------------- DLLs Loaded Under Running Processes ---------------------
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- - - - - - - > 'Explorer.exe'(2540)
c:\program files\Gateway\Gateway Power Management\SysHook.dll
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Completion time: 2011-07-10 19:47:28
ComboFix-quarantined-files.txt 2011-07-11 02:47
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Pre-Run: 215,518,294,016 bytes free
Post-Run: 215,488,798,720 bytes free
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- - End Of File - - 54D8453B4058D09B1358C11113C252B8

#2 User is offline   HelpBot 

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Posted 29 July 2011 - 05:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you!

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

First, I need to know if you still need help! To tell me this, please click on http://www.bleepingcomputer.com/logreply/408887 and follow the instructions there. If you do not still need help, this is all you need to do. If you do need help please continue below.

***************************************************

If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.

  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.


Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:



As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 User is offline   HelpBot 

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Posted 03 August 2011 - 05:50 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!

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