BleepingComputer.com: System Crashes Sometimes

Hello, My computer crashes sometimes and when it boots back up displays that it recovered from a system crash.

I wish to stop this from happening if I can.

ERROR SIGNATURE
BCCode : 7a BCP1 : C05CF950 BCP2 : C000000E BCP3 : B9F2A642
BCP4 : CA091860 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

ERROR REPORT CONTENTS
C:\DOCUME~1\MATTHE~1\LOCALS~1\Temp\WER254b.dir00\Mini070911-01.dmp
C:\DOCUME~1\MATTHE~1\LOCALS~1\Temp\WER254b.dir00\sysdata.xml

Can someone figure this out? It's a little beyond my savy.

Thanks!

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

Hello Broni,

I wasn't expecting such an expedient reply but thank you!

Here is the report:

==================================================
Dump File : Mini070911-01.dmp
Crash Time : 7/9/2011 9:30:09 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc05cf950
Parameter 2 : 0xc000000e
Parameter 3 : 0xb9f2a642
Parameter 4 : 0xca091860
Caused By Driver : ftdisk.sys
Caused By Address : ftdisk.sys+a642
File Description : FT Disk Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.0 (XPClient.010817-1148)
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f43
Stack Address 1 : ntoskrnl.exe+3eba2
Stack Address 2 : ntoskrnl.exe+3f70f
Stack Address 3 : ntoskrnl.exe+49269
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini070911-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

The crashes are infrequent. I just want to fix it because I'm afraid that one time it might crash and it won't ever come back up.

P.S. I could not, for the life of me, figure out how to download "Bluescreenview" from the link that you gave me. So I downloaded it from download.com.

Mod Edit: Download button is near bottom of webpage ~ Hamluis.

This post has been edited by hamluis: 10 July 2011 - 02:57 PM

Are you doing anything in particular when you get the error?

Hmm nothing out of the ordinary. I had about 4 web pages open. I was opening a spreadsheet file. I do these types of things daily. It seems to be on a random basis.

Okay. Please check both the hd and the ram.

1) Do you have an XP CD? If so, boot to the recovery console and run chkdsk /r. If not, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot

2) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility. .

Okay but there are a whole myriad set of problems involved with the carrying out of the instructions you gave me.

1) I don't have a CD. My system was originally an accidentally purchased boot legged copy of windows xp home that was later validated by purchasing a 1/2 price copy of the installation because I was tricked. And god help me whenever I get a new OS I will get that CD, Frame it and place it in a vault. I've wanted to backup/fresh install many times.

2) I don't have a CD burner or CDs.

Any other options? ^-^

Okay. Please follow the instructions above to run checkdisk.

And please don't get me started on the proper use of the word "myriad"

This post has been edited by Allan: 10 July 2011 - 03:52 PM

Okay LOL at the myriad comment. And the Chkdsk /r took a while but it said that the volume was clean.

System crashed just prior to the chkdsk. It happened while I had 2 browser windows open and I went to RUN>CMD. Here is the BSOD crash report:

The system has recovered from a serious error.

A log of this error has been created.


For more information about this error, click here.

Error signature
BCCode : 7a BCP1 : C05CF8A8 BCP2 : C000000E BCP3 : B9F1550C
BCP4 : CD8C5860 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

What's next Captain?

Well, I'd still like you to run memtest. Perhaps you can ask someone else to create a disc for you. Meanwhile, let's see if and when your system blue-screens again now that checkdisk was run. If it does, please note what you were doing and also please post a new blue screen text as you did in post 3 above.

Also, is there anything new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

This post has been edited by Allan: 10 July 2011 - 05:29 PM

I think I mislead you~ The computer does not blue screen. It simply shuts off. Then upon my manually restarting the computer it displays the error recovery message.

Mmm I did recently have the TDL3 virus which is the google redirect virus. Sweettech helped me get rid of that and clean my system very well.

Prior to that I did 2 stupid things that may be the cause of this. I tried to speed up my welcome screen load speed by backing up my registry, deleting some "Startupreg" files that seemed out of place or suspicious. Afterwords it didn't seem to do anything so I attempted to reload my old registry by importing it. However it said "Some files are in use and cannot be replaced" So I figured it botched and made a fragmented registry.

Next, I went into RUN>MSCONFIG - Went to the WIN.INI tab - and unchecked a suspicious item "zktrpliAorkjhkW2" (Which is still currently located there, unchecked.)

Other than that~~ Oh I did take 2 old HDs and plug them into my computer. Phoenix and Eiko (D:/ and E:/) 250g / 40g

After the system crash it doesn't seem to detect those HDs and I need to let my computer rest for about 1 minute then turn it on in order for it to detect them again.

And rarely DURING computer operation they will simply become inaccessible. They will disappear from "My Computer" and I will just have the regular C:/ Drive.

Give you any ideas?

P.S. The memory test CAN be done. But would take possibly up to 3 days because not sure how long my friend would take to do the burning.

So you had viruses and you messed around with the registry. Had you said that in your original post it would have saved a lot of time and trouble on our part. The best advice I can give you is to format and reinstall.

Allan, on 11 July 2011 - 07:00 AM, said:

I concur with this advise, because anytime you mess with the registry you are playing russian roulette with your computer.