BleepingComputer.com: Windows Restore Virus / google redirect

Hi, I am trying to help with a coworker's PC that showed all the symptoms of the Windows Restore virus.

History: Vipre AV quarantined Exploit.PDF-JS.Gen a few minutes before the "hard drive failure" scare alerts started popping up, then it quarantined multiple instances of Trojan.Win32.Jorik.Fraud.un - all the same file. MBAM would not run ("Access Denied") so they tried fixing it with system restore. It restored the desktop and some other functionality, but did not fix MBAM or the redirects. I used the Windows Restore removal guide from this site, using RKill (didn't kill any processes) and a renamed copy of MBAM, which caught and removed Trojan.FakeAlert. Ran Unhide. Reran a Vipre scan and MBAM again, all came up clean. At that point there were still copies of the Jorik trojan file in all users\applicationdata, and Vipre would not catch them even if asked to scan them specifically, so I deleted them. They've also tried a couple of other scanners including one booting from a linux CD but all these found were infected restore points, cookies, and low-grade adware.

Status: Google searches still redirect, and iexplore.exe starts and runs on its own and starts racking up temp files. MBAM seems to run fine. The PC's Vipre can no longer be pinged or managed from the server's VIPRE enterprise console, and trying to open the Vipre UI on the infected machine gives a "Webpage unavailable while offline" error box that blocks the UI and cannot be closed.

I've run Defogger and the rest of the tools in the preparation guide, posted below. Any help you can offer is very much appreciated!


.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Kathy Moore at 19:17:38 on 2011-07-06
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.556 [GMT -7:00]
.
AV: Sunbelt VIPRE *Enabled/Updated* {964FCE60-0B18-4D30-ADD6-EB178909041C}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Program Files\Sunbelt Software\SBEAgent\SBAMSvc.exe
C:\Program Files\Sunbelt Software\SBEAgent\SBPIMSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Toshiba\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Atheros\ACU.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Sunbelt Software\SBEAgent\SBAMTray.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\wuauclt.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [TPSMain] TPSMain.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [ACU] "c:\program files\atheros\ACU.exe" -nogui
mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [MSWheel]
mRun: [SBAMTray] "c:\program files\sunbelt software\sbeagent\SBAMTray.exe"
mRun: [CFSServ.exe] CFSServ.exe -NoClient
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R1 sbaphd;sbaphd;c:\windows\system32\drivers\sbaphd.sys [2011-1-17 21464]
R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2010-5-13 98392]
R1 SbTis;SbTis;c:\windows\system32\drivers\sbtis.sys [2011-1-17 212568]
R2 SBAMSvc;VIPRE Enterprise Agent;c:\program files\sunbelt software\sbeagent\SBAMSvc.exe [2010-9-23 2763080]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2011-1-17 69976]
R2 SBPIMSvc;SB Recovery Service;c:\program files\sunbelt software\sbeagent\SBPIMSvc.exe [2010-9-23 181584]
R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [2007-3-26 105856]
R2 trudf;TOSHIBA DVD-RAM UDF File System Driver;c:\windows\system32\drivers\trudf.sys [2007-2-19 134016]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2007-10-5 5888]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-17 135664]
.
=============== Created Last 30 ================
.
2011-07-05 18:28:59 -------- d-----w- c:\windows\Standalone System Sweeper
2011-07-01 21:00:40 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-07-01 21:00:40 -------- d-----w- c:\windows\system32\wbem\Repository
2011-06-30 02:34:44 -------- d-----w- c:\windows\pss
2011-06-30 02:31:28 -------- d-----w- c:\program files\SpecialInstall
2011-06-29 21:30:05 105472 -c----w- c:\windows\system32\dllcache\mup.sys
2011-06-29 21:19:31 388096 ----a-r- c:\documents and settings\kathy moore\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-06-29 21:19:30 -------- d-----w- c:\program files\Trend Micro
2011-06-29 19:02:38 -------- d-----w- c:\documents and settings\kathy moore\application data\SUPERAntiSpyware.com
2011-06-29 19:02:38 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-06-29 19:02:22 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-06-08 15:50:59 98304 ----a-w- c:\windows\system32\redmonnt.dll
2011-06-08 15:50:36 -------- d-----w- c:\program files\FoxTabPDFConverter
.
==================== Find3M ====================
.
2011-07-06 20:10:13 7304 ----a-w- c:\windows\TMP0001.TMP
2011-05-29 16:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 16:11:20 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 17:25:27 151552 ----a-w- c:\windows\system32\schannel.dll
2011-04-29 16:19:43 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-25 16:11:12 916480 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 16:11:11 43520 ------w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11:11 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01:22 385024 ------w- c:\windows\system32\html.iec
2011-04-21 13:37:43 105472 ----a-w- c:\windows\system32\drivers\mup.sys
.
============= FINISH: 19:23:36.65 ===============

Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

• Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Thank you for your assistance! Here is the ComboFix log. Vipre AV could not be disabled so I ended up uninstalling it. Am still getting redirected.

ComboFix 11-07-09.02 - Kathy Moore 07/09/2011 16:29:48.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.582 [GMT -7:00]
Running from: c:\documents and settings\Kathy Moore\Desktop\ComboFix.exe
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\LOG13.tmp
C:\LOG5.tmp
.
.
((((((((((((((((((((((((( Files Created from 2011-06-10 to 2011-07-10 )))))))))))))))))))))))))))))))
.
.
2011-07-05 18:28 . 2011-07-05 18:29 -------- d-----w- c:\windows\Standalone System Sweeper
2011-07-01 21:00 . 2011-07-01 21:00 -------- d-----w- c:\windows\system32\wbem\Repository
2011-06-30 02:31 . 2011-06-30 02:31 -------- d-----w- c:\program files\SpecialInstall
2011-06-29 21:54 . 2011-06-29 21:54 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2011-06-29 21:30 . 2011-04-21 13:37 105472 -c----w- c:\windows\system32\dllcache\mup.sys
2011-06-29 21:19 . 2011-06-29 21:19 388096 ----a-r- c:\documents and settings\Kathy Moore\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-06-29 21:19 . 2011-06-29 21:19 -------- d-----w- c:\program files\Trend Micro
2011-06-29 19:02 . 2011-06-29 19:02 -------- d-----w- c:\documents and settings\Kathy Moore\Application Data\SUPERAntiSpyware.com
2011-06-29 19:02 . 2011-06-29 19:02 -------- d-----w- c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com
2011-06-29 19:02 . 2011-07-07 04:38 -------- d-----w- c:\program files\SUPERAntiSpyware
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-07-06 20:10 . 2011-01-17 23:27 7304 ----a-w- c:\windows\TMP0001.TMP
2011-05-29 16:11 . 2011-01-17 18:33 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 16:11 . 2011-01-17 18:33 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-02 15:31 . 2007-10-05 11:17 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 17:25 . 2007-10-05 11:55 151552 ----a-w- c:\windows\system32\schannel.dll
2011-04-29 16:19 . 2007-10-05 11:54 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-25 16:11 . 2007-10-05 11:55 916480 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 16:11 . 2007-10-05 11:54 43520 ------w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11 . 2007-10-05 11:54 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01 . 2007-10-05 11:54 385024 ------w- c:\windows\system32\html.iec
2011-04-21 13:37 . 2007-10-05 11:54 105472 ----a-w- c:\windows\system32\drivers\mup.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LtMoh"="c:\program files\ltmoh\Ltmoh.exe" [2007-01-09 191552]
"TOSCDSPD"="c:\program files\TOSHIBA\TOSCDSPD\toscdspd.exe" [2004-12-30 65536]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CFSServ.exe"="CFSServ.exe -NoClient" [X]
"TPSMain"="TPSMain.exe" [2007-10-08 262144]
"NDSTray.exe"="NDSTray.exe" [BU]
"ACU"="c:\program files\Atheros\ACU.exe" [2007-08-03 376921]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2006-11-10 90112]
"SynTPStart"="c:\program files\Synaptics\SynTP\SynTPStart.exe" [2007-08-15 102400]
"THotkey"="c:\program files\Toshiba\Toshiba Applet\thotkey.exe" [2007-08-28 356352]
"Pinger"="c:\toshiba\ivp\ism\pinger.exe" [2007-01-26 136816]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\2.0.181\SSScheduler.exe [N/A]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-09-03 22:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.DLL
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
2008-04-14 00:12 15360 ----a-w- c:\windows\system32\ctfmon.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DDWMon]
2007-04-14 01:16 311296 ----a-w- c:\program files\Toshiba\TOSHIBA Direct Disc Writer\DDWMon.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SmoothView]
2007-04-10 01:07 159744 ----a-w- c:\program files\Toshiba\TOSHIBA Zooming Utility\SmoothView.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SUPERAntiSpyware]
2011-06-10 16:26 2424192 ----a-w- c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"=
"c:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"= c:\\TOSHIBA\\IVP\\ISM\\pinger.exe
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Toshiba\\ConfigFree\\NDSTray.exe"=
.
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [2/17/2010 11:25 AM 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/10/2010 11:41 AM 67656]
R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [3/26/2007 12:22 PM 105856]
R2 trudf;TOSHIBA DVD-RAM UDF File System Driver;c:\windows\system32\drivers\trudf.sys [2/19/2007 12:15 PM 134016]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [10/5/2007 5:08 AM 5888]
S1 SBRE;SBRE;\??\c:\windows\system32\drivers\SBREdrv.sys --> c:\windows\system32\drivers\SBREdrv.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [1/17/2011 11:25 AM 135664]
.
Contents of the 'Scheduled Tasks' folder
.
2011-07-09 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-17 18:25]
.
2011-07-09 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-17 18:25]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-MSWheel - (no file)
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-07-09 16:59
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(1176)
c:\program files\SUPERAntiSpyware\SASWINLO.DLL
c:\windows\system32\WININET.dll
c:\windows\system32\Ati2evxx.dll
.
- - - - - - - > 'explorer.exe'(1944)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\TPwrCfg.DLL
c:\windows\system32\TPwrReg.dll
c:\windows\system32\TPSTrace.DLL
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\acs.exe
c:\windows\system32\agrsmsvc.exe
c:\program files\TOSHIBA\ConfigFree\CFSvcs.exe
c:\toshiba\IVP\swupdate\swupdtmr.exe
c:\program files\Toshiba\TOSHIBA Applet\TAPPSRV.exe
c:\windows\system32\TODDSrv.exe
c:\program files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
c:\windows\system32\wdfmgr.exe
c:\windows\system32\TPSMain.exe
c:\program files\TOSHIBA\ConfigFree\NDSTray.exe
c:\program files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
c:\windows\system32\TPSBattM.exe
c:\program files\Synaptics\SynTP\SynTPEnh.exe
c:\program files\Synaptics\SynTP\SynToshiba.exe
c:\program files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
.
**************************************************************************
.
Completion time: 2011-07-09 17:14:40 - machine was rebooted
ComboFix-quarantined-files.txt 2011-07-10 00:14
.
Pre-Run: 41,153,392,640 bytes free
Post-Run: 41,162,137,600 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect /usepmtimer
.
- - End Of File - - A79FDD41EAB9FEE0211CE3590EF32BB2

Hi

Please do the following:

Please download TDSSKiller.zip

• Extract it to your desktop
  
• Double click TDSSKiller.exe
  
• Press Start Scan
  
  • Only if Malicious objects are found then ensure Cure is selected
    
  • Then click Continue > Reboot now
  
  
• Copy and paste the log in your next reply
  
  • A copy of the log will be saved automatically to the root of the drive (typically C:\)

Hi CatByte,

TDSSKiller will not run. An hourglass appears for a fraction of a second when I double-click. Nothing happens after that. (Waited several minutes.) What is my next step?

Please do the following:


Scan With RootKitUnHooker

• Please Download Rootkit Unhooker and save it to your desktop.
  
• Now double-click on RKUnhookerLE.exe to run it.
  
• Click the Report tab, then click Scan.
  
• Check (Tick) Drivers and Stealth
  
• Uncheck the rest. then click OK
  
• When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
  
• Wait till the scanner has finished and then click File > Save Report.
  
• Save the report somewhere where you can find it. Click Close.
  
• Copy the entire contents of the report and paste it in your next reply.

Note** you may get the following warning, just click OK and continue.

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

RootKitUnhooker report. It did not ask which drive to scan.

RkU Version: 3.8.389.593, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
==============================================
>Drivers
==============================================
0xEB510000 C:\WINDOWS\system32\drivers\RtkHDAud.sys 4759552 bytes (Realtek Semiconductor Corp., Realtek® High Definition Audio Function Driver)
0xBF142000 C:\WINDOWS\System32\ati3duag.dll 3067904 bytes (ATI Technologies Inc. , ati3duag.dll)
0xF6F5E000 C:\WINDOWS\system32\DRIVERS\ati2mtag.sys 2580480 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Miniport Driver)
0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2154496 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2154496 bytes
0x804D7000 RAW 2154496 bytes
0x804D7000 WMIxWDM 2154496 bytes
0xBF800000 Win32k 1859584 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1859584 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xBF42F000 C:\WINDOWS\System32\ativvaxx.dll 1552384 bytes (ATI Technologies Inc. , Radeon Video Acceleration Universal Driver)
0xEB99A000 C:\WINDOWS\system32\DRIVERS\AGRSM.sys 1163264 bytes (Agere Systems, SoftModem Device Driver)
0xF734D000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xF6EAB000 C:\WINDOWS\system32\DRIVERS\ar5211.sys 548864 bytes (Atheros Communications, Inc., Driver for Atheros AR5001 Wireless Network Adapter)
0xB8885000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xBF058000 C:\WINDOWS\System32\ati2cqag.dll 450560 bytes (ATI Technologies Inc., Central Memory Manager / Queue Server Module)
0xF6C11000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xB89B2000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xB2A5A000 C:\WINDOWS\system32\DRIVERS\srv.sys 360448 bytes (Microsoft Corporation, Server driver)
0xBF0C6000 C:\WINDOWS\System32\atikvmag.dll 331776 bytes (ATI Technologies Inc., Virtual Command And Memory Manager)
0xF6D8F000 C:\WINDOWS\system32\DRIVERS\rixdptsk.sys 331776 bytes (REDC, RICOH XD SM Driver)
0xBF5AA000 C:\WINDOWS\System32\ATMFD.DLL 290816 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0xBF012000 C:\WINDOWS\System32\ati2dvag.dll 286720 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Display Driver)
0xB2676000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xF6E08000 C:\WINDOWS\system32\DRIVERS\SynTP.sys 212992 bytes (Synaptics, Inc., Synaptics Touchpad Driver)
0xF6D37000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 196608 bytes (Microsoft Corporation, Microsoft RDP Device redirector)
0xF7491000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xB2CAD000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xF7320000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xBF117000 C:\WINDOWS\System32\atiok3x2.dll 176128 bytes (ATI Technologies Inc., Ring 0 x2 component)
0xB2174000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xB88F5000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xF6E3C000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0xB898A000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xF743B000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)
0xB8964000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xB219F000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xEB4EC000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xF6E87000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xF6E64000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xB8942000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0xB8920000 C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS 139264 bytes (SUPERAdBlocker.com and SUPERAntiSpyware.com, SASKUTIL.SYS)
0xB2D85000 C:\WINDOWS\system32\DRIVERS\trudf.sys 135168 bytes (TOSHIBA Corporation, TOSHIBA Direct Disc Writer - DVD-RAM UDF File System Driver)
0x806E5000 ACPI_HAL 134400 bytes
0x806E5000 C:\WINDOWS\system32\hal.dll 134400 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xF7403000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xF7461000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xF7306000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xB2DB7000 C:\WINDOWS\system32\DRIVERS\tdudf.sys 106496 bytes (TOSHIBA Corporation, TOSHIBA Direct Disc Writer - File System Driver)
0xF6F31000 C:\WINDOWS\system32\DRIVERS\Rtenicxp.sys 102400 bytes (Realtek Semiconductor Corporation , Realtek 10/100/1000 NDIS 5.1 Driver )
0xF7423000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xB5194000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xF73DA000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xF6D78000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xB2C70000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xF6DE0000 C:\WINDOWS\system32\DRIVERS\rimsptsk.sys 81920 bytes (REDC, RICOH MS Driver)
0xF6DF4000 C:\WINDOWS\system32\DRIVERS\sdbus.sys 81920 bytes (Microsoft Corporation, SecureDigital Bus Driver)
0xF6F4A000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xB8A0B000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xF73F1000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xF7480000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xF6D67000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xB2DA6000 C:\WINDOWS\System32\Drivers\Udfs.SYS 69632 bytes (Microsoft Corporation, UDF File System Driver)
0xF7820000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xF76C0000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xF76F0000 C:\WINDOWS\system32\DRIVERS\nic1394.sys 65536 bytes (Microsoft Corporation, IEEE1394 Ndis Miniport and Call Manager)
0xF75D0000 ohci1394.sys 65536 bytes (Microsoft Corporation, 1394 OpenHCI Port Driver)
0xB95EB000 C:\WINDOWS\system32\DRIVERS\arp1394.sys 61440 bytes (Microsoft Corporation, IP/1394 Arp Client)
0xF7630000 Combo-Fix.sys 61440 bytes
0xEC9AD000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xF76D0000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xF7700000 C:\WINDOWS\system32\DRIVERS\rimmptsk.sys 61440 bytes (REDC, RICOH SD Driver)
0xB52F7000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xF6CDF000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xF75E0000 C:\WINDOWS\system32\DRIVERS\1394BUS.SYS 57344 bytes (Microsoft Corporation, 1394 Bus Device Driver)
0xF7690000 C:\WINDOWS\system32\DRIVERS\AmdK8.sys 57344 bytes (Advanced Micro Devices, AMD Processor Driver)
0xF7760000 C:\WINDOWS\system32\DRIVERS\wsimd.sys 57344 bytes (Atheros Communications, Inc., Wireless Intermediate Miniport Driver)
0xF7620000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xF76E0000 C:\WINDOWS\system32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xF7710000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xF7600000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xF7730000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xB95DB000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xF76A0000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xF75F0000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xF7720000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xF75C0000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xF7770000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xF7750000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xEE622000 C:\WINDOWS\System32\Drivers\BlackBox.SYS 36864 bytes (RKU Driver)
0xF7610000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xF7740000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xB9766000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xB9756000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xF7938000 C:\ComboFix\catchme.sys 32768 bytes
0xF7928000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xB988F000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xF78C0000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xF7840000 C:\WINDOWS\system32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xB9C27000 C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS 28672 bytes (Microsoft Corporation, USB Mass Storage Class Driver)
0xF78C8000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xF78D0000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xB9887000 C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS 24576 bytes (SUPERAdBlocker.com and SUPERAntiSpyware.com, SASDIFSV.SYS)
0xB989F000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xB9897000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xF7848000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xF78E0000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xF78E8000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xF78D8000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xF78B8000 C:\WINDOWS\system32\DRIVERS\usbohci.sys 20480 bytes (Microsoft Corporation, OHCI USB Miniport Driver)
0xB9649000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xF79D8000 C:\WINDOWS\system32\DRIVERS\BATTC.SYS 16384 bytes (Microsoft Corporation, Battery Class Driver)
0xF71E4000 C:\WINDOWS\system32\DRIVERS\CmBatt.sys 16384 bytes (Microsoft Corporation, Control Method Battery Driver)
0xF7A7C000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xB708A000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xF71F4000 C:\WINDOWS\system32\DRIVERS\tdcmdpst.sys 16384 bytes (TOSHIBA Corporation., Toshiba ODD Writing Driver For x86. XP)
0xF79DC000 ACPIEC.sys 12288 bytes (Microsoft Corporation, ACPI Embedded Controller Driver)
0xF79D0000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xF79D4000 compbatt.sys 12288 bytes (Microsoft Corporation, Composite Battery Driver)
0xB6C69000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xF71E0000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xB6C79000 C:\WINDOWS\system32\DRIVERS\netdevio.sys 12288 bytes (TOSHIBA Corporation., Network Device Usermode I/O protocol)
0xB9ADC000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xF7AC0000 00000025 8192 bytes
0xF7AEC000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xF7AC4000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver)
0xF7B16000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xF7ACC000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xF7AFC000 C:\WINDOWS\system32\DRIVERS\FwLnk.sys 8192 bytes (TOSHIBA Corporation, TOSHIBA Firmware Linkage 32-bit Driver)
0xF7AC0000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xF7B04000 C:\WINDOWS\System32\DRIVERS\KMW_KBD.sys 8192 bytes (Kensington Technology Group, Kensington MouseWorks Keyboard Class Filter Driver)
0xF7B06000 C:\WINDOWS\System32\DRIVERS\KMW_Lib.sys 8192 bytes (Kensington Technology Group, Kensington MouseWorks Library Driver)
0xF7AEE000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xF7B36000 C:\WINDOWS\system32\Drivers\PROCEXP113.SYS 8192 bytes
0xF7AF0000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xF7B0A000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xF7B08000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xF7AC2000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xF7BDB000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xF7BD8000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xF7C12000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xF7B89000 C:\WINDOWS\system32\DRIVERS\OPRGHDLR.SYS 4096 bytes (Microsoft Corporation, ACPI Operation Registration Driver)
0xF7B88000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
!!!!!!!!!!!Hidden driver: 0x85549B08 00000157 0 bytes
==============================================
>Stealth
==============================================
0x8551B4A5 Unknown page with executable code, 2907 bytes
0x8551B0B3 Unknown thread object [ ETHREAD 0x854D8B30 ] TID: 112, 600 bytes
0x8551C7FB Unknown thread object [ ETHREAD 0x854A3020 ] TID: 124, 600 bytes

Hi

please do the following:


Earlier on ComboFix installed the Recovery Console. We're going to use that now.

• Reboot your machine and when the Boot Menu flashes up - select "Microsoft Windows Recovery Console"
  (you need to be very fast with the arrow key as you only have a couple of seconds before it defaults to the windows XP bootup)
  
  
  
  
  
  
  
  
• When you get to the above screen, take note of the number that references your operating system.
  
  
• If it's '1' like the picture above, type 1 and press Enter
  
• It will then prompt you for the Administrator's password. If there is no password, simply press enter.
  Otherwise type in the password and then press enter.
  
  
  
  
  
• Next type FIXMBR
  
  
  
  
  
• If it asks if you're sure you want to write a new MBR, answer 'Y'
  
• Then type EXIT to reboot the machine.

when that is done, please advise how the computer is running and if there are any outstanding issues

It is looking great! No more redirects, IE is no longer running amok, and the "eject hardware" works again. Thank you immensely!

What other things do I need to do to "clean up"?

Just a few more scans to make sure you are completely clean

please do the following:

• Please open your MalwareBytes AntiMalware Program
  
• Click the Update Tab and search for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish, so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected. <-- very important
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• Tick the box next to YES, I accept the Terms of Use.
  
• Click Start
  
• When asked, allow the activeX control to install
  
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  
• Click Scan
  
• Wait for the scan to finish
  
• When the scan completes, press the LIST OF THREATS FOUND button
  
• Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  
• Include the contents of this report in your next reply.
  
• Press the BACK button.
  
• Press Finish

MBAM and ESET results follow.

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7060

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/9/2011 8:46:25 PM
mbam-log-2011-07-09 (20-46-25).txt

Scan type: Quick scan
Objects scanned: 161589
Time elapsed: 3 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


ESETSCAN

C:\Documents and Settings\Kathy Moore\Application Data\Sun\Java\Deployment\cache\6.0\13\138198d-31f62b7b a variant of Java/Agent.CR trojan

Hi,

Please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 26 and save it to your desktop.
• Scroll down to where it says JDK 6 Update 26 (JDK or JRE)
• Click the Download JRE button to the right
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u26 with JavaFX 1 License Agreement". Click on Continue. The page will refresh.
• Click on the link to download Windows Offline Installation and save the file to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.

• After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and Applets
    Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

NEXT


Please post a fresh DDS Log and advise how the computer is running now and if there are any outstanding issues.

Everything is still working great.

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Kathy Moore at 12:10:53 on 2011-07-10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.549 [GMT -7:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Toshiba\TOSHIBA Applet\TAPPSRV.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Atheros\ACU.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Java\jre6\bin\jqs.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [TPSMain] TPSMain.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [ACU] "c:\program files\atheros\ACU.exe" -nogui
mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [CFSServ.exe] CFSServ.exe -NoClient
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{4AEEB74F-8369-4A0D-9937-F2C721FBEE72} : DhcpNameServer = 192.168.1.1
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [2007-3-26 105856]
R2 trudf;TOSHIBA DVD-RAM UDF File System Driver;c:\windows\system32\drivers\trudf.sys [2007-2-19 134016]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2007-10-5 5888]
S1 SBRE;SBRE;\??\c:\windows\system32\drivers\sbredrv.sys --> c:\windows\system32\drivers\SBREdrv.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-17 135664]
.
=============== Created Last 30 ================
.
2011-07-10 19:05:42 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-07-10 19:05:42 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-07-10 03:57:14 -------- d-----w- c:\program files\ESET
2011-07-09 23:25:17 -------- d-sha-r- C:\cmdcons
2011-07-09 23:19:53 98816 ----a-w- c:\windows\sed.exe
2011-07-09 23:19:53 518144 ----a-w- c:\windows\SWREG.exe
2011-07-09 23:19:53 256000 ----a-w- c:\windows\PEV.exe
2011-07-09 23:19:53 208896 ----a-w- c:\windows\MBR.exe
2011-07-09 23:18:33 -------- d-----w- C:\ComboFix
2011-07-05 18:28:59 -------- d-----w- c:\windows\Standalone System Sweeper
2011-07-01 21:00:40 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-07-01 21:00:40 -------- d-----w- c:\windows\system32\wbem\Repository
2011-06-30 02:34:44 -------- d-----w- c:\windows\pss
2011-06-30 02:31:28 -------- d-----w- c:\program files\SpecialInstall
2011-06-29 21:30:05 105472 -c----w- c:\windows\system32\dllcache\mup.sys
2011-06-29 21:19:31 388096 ----a-r- c:\documents and settings\kathy moore\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-06-29 21:19:30 -------- d-----w- c:\program files\Trend Micro
2011-06-29 19:02:38 -------- d-----w- c:\documents and settings\kathy moore\application data\SUPERAntiSpyware.com
2011-06-29 19:02:38 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-06-29 19:02:22 -------- d-----w- c:\program files\SUPERAntiSpyware
.
==================== Find3M ====================
.
2011-07-06 20:10:13 7304 ----a-w- c:\windows\TMP0001.TMP
2011-05-29 16:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 16:11:20 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 17:25:27 151552 ----a-w- c:\windows\system32\schannel.dll
2011-04-29 16:19:43 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-25 16:11:12 916480 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 16:11:11 43520 ------w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11:11 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01:22 385024 ------w- c:\windows\system32\html.iec
2011-04-21 13:37:43 105472 ----a-w- c:\windows\system32\drivers\mup.sys
.
============= FINISH: 12:11:29.84 ===============

Hi

Just some housekeeping to do now,

Please do the following:


You can delete the TDSSKiller, Rootkit Unhooker, DDS and GMER logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix

• Make sure your security programs are totally disabled.
  
• Click START then RUN
  
• Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
  
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
    
  • Type Inetcpl.cpl & click OK
    
  • Click on the Security tab
    
  • Click Reset all zones to default level
    
  • Make sure the Internet Zone is selected & Click Custom level
    
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
  
  
• Download TFC to your desktop
  
  • Close any open windows.
    
  • Double click the TFC icon to run the program
    
  • TFC will close all open programs itself in order to run,
    
  • Click the Start button to begin the process.
    
  • Allow TFC to run uninterrupted.
    
  • The program should not take long to finish it's job
    
  • Once its finished it should automatically reboot your machine,
    
  • if it doesn't, manually reboot to ensure a complete clean
  
  It's normal after running TFC cleaner that the PC will be slower to boot the first time.
  
  
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
    
  • Yellow for caution
    
  • Red to stop
  WOT has an addon available for both Firefox and IE
  
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

CatByte, I truly can't thank you enough. She will be thrilled to have a working laptop again. The security recommendations will be very helpful also. Thank you very much!!