Help
Hi,
So I have been having some problems with my computer and I could really use some help.
1. I have McAffe free virus protection and while using the internet the computer will freeze and I will get a message after closing it that my virus software has been turned off. I have tried re installing and it won't fix the problem please help.
2. Also my computer take approx 5 minutes to actually shut down. I have turned off all unnecessary programs but it still shows the blue shut down screen for 5 mins while it is shutting down.
3. The browsing speed is very very slow it takes a while to get a webpage to open or to watch videos on youtube.
If you have any advice on how to fix any of these problems I am willing to do anything at this point to fix the computer.
Thanks
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Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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#2
- Bleepin' curls!
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- Group: Malware Response Team
- Posts: 7,856
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Posted 23 July 2011 - 10:24 AM
Hi,
Please do the following:
Please download DDS from either of these links
LINK 1
LINK 2
and save it to your desktop.
Please include the contents of the following in your next reply:
DDS.txt
Attach.txt.
NEXT
Please download aswMBR ( 511KB ) to your desktop.
Please do the following:
Please download DDS from either of these links
LINK 1
LINK 2
and save it to your desktop.
- Disable any script blocking protection
- Double click dds to run the tool.
- When done, two DDS.txt's will open.
- Save both reports to your desktop.
Please include the contents of the following in your next reply:
DDS.txt
Attach.txt.
NEXT
Please download aswMBR ( 511KB ) to your desktop.
- Double click the aswMBR.exe icon to run it
- Click the Scan button to start the scan
- On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
The help you receive here is free. If you wish to show your appreciation, then you may 
Microsoft MVP - 2010, 2011
Microsoft MVP - 2010, 2011
#3
- Bleepin' curls!
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- Group: Malware Response Team
- Posts: 7,856
- Joined: 09-November 08
- Gender:Not Telling
- Location:Canada
Posted 29 July 2011 - 09:04 PM
Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
The help you receive here is free. If you wish to show your appreciation, then you may
Microsoft MVP - 2010, 2011
Microsoft MVP - 2010, 2011
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