- click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
- On the General tab, under Temporary Internet Files, click the Settings button.
- Next, click on the Delete Files button
- There are two options in the window to clear the cache - Leave BOTH Checked
- Applications and Applets
Trace and Log Files
- On the General tab, under Temporary Internet Files, click the Settings button.
- Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. - Click OK to leave the Temporary Files Window
- Click OK to leave the Java Control Panel.
TFC(Temp File Cleaner):
- Please download TFC to your desktop,
- Save any unsaved work. TFC will close all open application windows.
- Double-click TFC.exe to run the program.
- If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.
: Malwarebytes' Anti-Malware :
- I would like you to rerun MBAM
- Double-click mbam icon
- go to the update tab at the top
- click on check for updates
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
- If you accidently close it, the log file is saved here and will be named like this:
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Eset Online Scanner
**Note** You will need to use Internet explorer for this scan
Go Eset web page to run an online scannner from ESET.
- Turn off the real time scanner of any existing antivirus program while performing the online scan
- click on the ESET Online Scanner button
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the activex control to install
- Click Start
- Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
- Click on Advanced Settings, ensure the options
- Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Copy and paste that log as a reply to this topic
"information and logs"
- In your next post I need the following
- Log From MBAM
- Log From ESET Online Scanner
- let me know of any problems you may have had
- How is the computer doing now?
Gringo

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