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Posted Image Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


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Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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Help! My Topic is locked; how do I unlock it? Topic still open and under discussion is locked.

#1 User is offline   Franico 

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Posted 01 July 2011 - 08:13 AM

I have been working with Gringo on a computer infection problem. The Topic in the Vista forum is "Yet Another Windows Vista Restore attack", posted under my name; and Gringo has been *exceedingly* helpful. We were getting close to resolving the problem, and when I didn't hear anything for 3 days, I checked back; and the topic is now locked.

I am not familiar with the processes in this forum. What do I do at this point to re-open the topic, and to get back in touch with Gringo? I'd like to wrap this up, if I could. This forum has been extremely helpful; and I appreciate the great response from all of you.

A note in Gringo's messages said that I should "bump" the topic; but I don't know what that means. Please let me know how to reinstate our discussion in that topic.

Thanks.

#2 User is offline   Blade 

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Posted 01 July 2011 - 08:33 AM

View Postgringo_pr, on 30 June 2011 - 08:01 AM, said:

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.


I'll reopen your topic, and send gringo a PM to let him know. In the future however, please be sure to carefully read all posts.

This topic will vanish in the next day or so.

Thank you,

~Blade
Forum Global Moderator

This post has been edited by Blade Zephon: 01 July 2011 - 08:33 AM

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If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
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#3 User is online   gringo_pr 

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Posted 01 July 2011 - 08:39 AM

Hello Franico


The topic is reopened - let me know in the topic what the problem is


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic


Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

#4 User is online   gringo_pr 

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Posted 05 July 2011 - 01:39 AM

how are things doing??


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic


Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

#5 User is online   gringo_pr 

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Posted 08 July 2011 - 03:48 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic


Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

#6 User is online   gringo_pr 

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Posted 10 July 2011 - 10:59 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic


Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

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