Help
My daughter went to Girls games.com web site and got the above trojan. Where do I begin. It is redirecting and will not allow me to download Malwarebytes. Heeelp!!!
Forum Guidelines
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Page 1 of 1
- You cannot start a new topic
-
This topic is locked
xp internet security 2012 firewall alert Next trojan in line
Back to top
#2
- Fiorentino
-
- Group: Members
- Posts: 2,596
- Joined: 12-July 07
- Gender:Male
Posted 06 July 2011 - 08:13 AM
Hello and welcome to Bleeping Computer
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Thanks and again sorry for the delay.
We need to see some information about what is happening in your machine. Please perform the following scan:
Information on A/V control HERE
We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:
Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:
Thanks.
DR
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Thanks and again sorry for the delay.
We need to see some information about what is happening in your machine. Please perform the following scan:
- Download DDS by sUBs from one of the following links. Save it to your desktop.
- Double click on the DDS icon, allow it to run.
- A small box will open, with an explaination about the tool. No input is needed, the scan is running.
- Notepad will open with the results.
- Follow the instructions that pop up for posting the results.
- Close the program window, and delete the program from your desktop.
Information on A/V control HERE
We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:
Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:
Thanks.
DR
#3
- noypi
-
- Group: Malware Response Team
- Posts: 5,161
- Joined: 30-June 06
- Gender:Male
- Location:3 stars and a sun
Posted 14 July 2011 - 09:21 AM
Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
~Semp
You can help me continue the fight against malware by making a donation, Thank you.
If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.
Member of UNITE (Unified Network of Instructors and Trained Eliminators) and ASAP (Alliance of Security Analysis Professionals)
You can help me continue the fight against malware by making a donation, Thank you.
If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.
Member of UNITE (Unified Network of Instructors and Trained Eliminators) and ASAP (Alliance of Security Analysis Professionals)
Share this topic:
Page 1 of 1
- You cannot start a new topic
-
This topic is locked