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Posted Image Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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Windows 7 Repair & Windows Recovery.B Above on Win 7 & fix's not launching

#31 User is offline   Zokaluse 

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Posted 02 July 2011 - 07:03 PM

Ohh nice to see one complete through to the end..:-)

All processes killed
========== SERVICES/DRIVERS ==========
========== PROCESSES ==========
========== OTL ==========
Registry key HKEY_CURRENT_USER\Software\Classes\.exe\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Classes\exefile\ deleted successfully.
HKEY_LOCAL_MACHINE\Software\Classes\.exe\\|exefile /E : value set successfully!
File C:\Users\Kate\Desktop\jre-6u26-windows-i586 - Shortcut.lnk not found.
File C:\Users\Kate\Desktop\jre-6u26-windows-i586 - Shortcut.lnk not found.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Kate\Desktop\Virus removers etc\cmd.bat deleted successfully.
C:\Users\Kate\Desktop\Virus removers etc\cmd.txt deleted successfully.
========== COMMANDS ==========


[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56468 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Kate
->Temp folder emptied: 1387869 bytes
->Temporary Internet Files folder emptied: 539768161 bytes
->Java cache emptied: 23707476 bytes
->FireFox cache emptied: 74531573 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 3212058 bytes

User: Public
->Temp folder emptied: 0 bytes

User: TEMP
->Temp folder emptied: 0 bytes

User: TEMP.Kates
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56502 bytes

User: TEMP.Kates.000
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 5849308 bytes
RecycleBin emptied: 4712050 bytes

Total Files Cleaned = 623.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Kate
->Flash cache emptied: 0 bytes

User: Public

User: TEMP

User: TEMP.Kates
->Flash cache emptied: 0 bytes

User: TEMP.Kates.000

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.24.2 log created on 07032011_004538

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...


I have just noticed that the Java download from yesterday that I saved to the desktop & was JRE something or other...(it's installed but the install file was still on my DT) has now changed to desktop.ini. I know desktop ini is a system file & nothing to worry about etc etc but just find it strange that the exact placement of it is where the java install was on my desktop & that's no longer on my desktop.

I keep thinking we're all done & thanking you so this time I wont but say I thank you so far & await your next step! :P

#32 User is offline   SweetTech 

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Posted 03 July 2011 - 10:06 AM

Hello,

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.



Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Commands
    [ClearAllRestorePoints]
    

  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.



NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:
  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===



Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.

Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.



Extra Goodies

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:

    • Open Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Check for Updates


  • Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.


  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for Chrome and Opera.

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#33 User is offline   Zokaluse 

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Posted 03 July 2011 - 12:37 PM

Hi and thanks for all your help.

Combo fix seems to have dissapeared, it was there yesterday but on pasting the text from yourself it could not be found & the icon is not there.

========== COMMANDS ==========


OTL by OldTimer - Version 3.2.24.2 log created on 07032011_183332

Thanks for the tips...Off to read geekstogo - believe it or not I follow all the security tips and update etc etc Jave being one I didn't as it kept failing so I gave up! Only one I do is use more than one virus checker...that will change!

This post has been edited by Zokaluse: 03 July 2011 - 12:47 PM


#34 User is offline   SweetTech 

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Posted 03 July 2011 - 03:36 PM

You're more than welcome! I'm glad that we were able to work together to solve the issues you were experiencing with your computer.

Please take care!

Kindest Regards,
SweetTech.

____________________________________________________

Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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