creating a new internet connection from scratch

#1 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 19 June 2011 - 11:27 AM

I have windows xp professional

I recently had a blue screen of death which i fixed (with help)

It was fixed by booting to an xp recovery disk.

I now need to set up an internet connection.

I plugged in an ethernet cable from my hub to the computer. (this cable works fine for another laptop I have)

When I put the bt broadband set up disk into the computer, it says it cannot detect either a wireless or wired connection type on my computer.

Any pointers would be appreciated.

thanks

#2 Allan

Forum Addict

Group: BC Advisor
Posts: 5,784
Joined: 12-January 11
Gender:Male
Location:New Jersey

Posted 19 June 2011 - 11:51 AM

First of all, using a recovery disk to address a blue screen error is rarely the right thing to do.

Open Device Manager. Any yellow or red symbols?

Admin, Tweaks.com Forums

#3 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 19 June 2011 - 01:46 PM

Oops, someone advised my to do it on this forum
never mind it's done now.

Where can I find the Device Manager?

many thanks

#4 Allan

Forum Addict

Group: BC Advisor
Posts: 5,784
Joined: 12-January 11
Gender:Male
Location:New Jersey

Posted 19 June 2011 - 01:48 PM

Well, I don't know the full story so maybe it was a good move - who knows?

Go to START - RUN and type: devmgmt.msc (then press ENTER)

Admin, Tweaks.com Forums

#5 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 19 June 2011 - 01:55 PM

yep i'm just glad i got an older laptop working again.

So I did what you said and I can see yellow question mark symbols saying "ethernet controller", network controller, PCI device etc.

#6 Allan

Forum Addict

Group: BC Advisor
Posts: 5,784
Joined: 12-January 11
Gender:Male
Location:New Jersey

Posted 19 June 2011 - 02:07 PM

Okay. It sounds more like you did a clean install than a recovery. Either way, you need to go to the website of your laptop manufacturer and download and install all drivers appropriate for your computer starting with the chipset driver.

Admin, Tweaks.com Forums

#7 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 19 June 2011 - 02:12 PM

ok but I will need to download it from another computer as i can't go online with this one.
Can I download to another computer using a memory stick and copy and past to the computer in question?

#8 Allan

Forum Addict

Group: BC Advisor
Posts: 5,784
Joined: 12-January 11
Gender:Male
Location:New Jersey

Posted 19 June 2011 - 02:15 PM

Yes, certainly.

Admin, Tweaks.com Forums

#9 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 19 June 2011 - 04:15 PM

ok thanks for the help
if it's okay i'll post back once I've done this and let you know how I got on.

thanks again

#10 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 20 June 2011 - 04:06 PM

so far so good
I have downloaded and installed the drivers as you said
I have been able to connect wirelessly but the signal is too far away and I want to connect with and ethernet cable instead.

when I plug in the ethernet cable, I am not able to go online. The hub is fine and the cable is fine, (it works on another laptop),

So I was wondering what i need to do next to connect via the cable.

The cd that comes with my isp is not very helpful. It only tries to connect me to wireless which I don't want.

any help appreciated

#11 Allan

Forum Addict

Group: BC Advisor
Posts: 5,784
Joined: 12-January 11
Gender:Male
Location:New Jersey

Posted 20 June 2011 - 04:40 PM

Are there any errors at this point in device manager?

Admin, Tweaks.com Forums

#12 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 20 June 2011 - 05:07 PM

not sure how to tell if there are errors in the device manager.

#13 mar201

Member

Group: Members
Posts: 37
Joined: 03-December 10

Posted 21 June 2011 - 02:33 AM

sorry what I meant to say is that I opened device manager but not sure how to find any errors.
there is a section for "other devices" which all have what looks like yellow question marks.
these are for "audio devices", "ethernet controller" and "video controller".

when I click on "ethernet controller", is says "the drivers for this device are not installed (code 28)"

#14 Allan

Forum Addict

Group: BC Advisor
Posts: 5,784
Joined: 12-January 11
Gender:Male
Location:New Jersey

Posted 21 June 2011 - 06:46 AM

Did you install the chipset drive as I suggested before?

Please, go back to your laptop mfg's website and find any drivers you did not yet install and download and install them (chipset, ethernet, video, whatever)

Admin, Tweaks.com Forums