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Hotmail - unable to read or delete messages Only on laptop computer / only in Firefox 4.0.1

#1 elinatim

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Posted 18 June 2011 - 11:38 AM

When I open my Hotmail account I cannot read or delete messages. I click on the links, and it appears that nothing is happening. I have cleared the browsing history and cache and I have run an antivirus scan (AVG), Cleanup (which deletes all history), and a malware scan (Malwarebytes). I do not have this issue in Windows Explorer - only Firefox 4.0.1. This issue affects my laptop (an Acer Aspire 5532 running Windows 7), but not my PC (an old HP on Windows XP). The PC is also running Firefox 4.0.1.

Any suggestions?

#2 Animal

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Posted 19 June 2011 - 12:50 PM

Clear all cookies and java cache, restart the machine and see if any change.

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#3 elinatim

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Group: Members
Posts: 93
Joined: 31-January 05

Posted 19 June 2011 - 09:24 PM

Okay, this is odd. Yesterday, after posting this problem, I encountered the same symptoms on my PC. I did not have time to deal with it, so I just shut everything down...again. Today, I can read Hotmail on the laptop computer. I have not tried it on the PC yet. Either Hotmail fixed the problem, or Firefox fixed the problem, or else something in my computer changed. Frankly, there are too many variables for me to want to go hunting down the answers.