BleepingComputer.com: Google search redirects

Hi Everyone,

The following are my Laptop's specs,

1. Intel Core i3 330M/2.13 GHz
2. 4 Gig RAM
3. Windows 7 Home Premium / 64 bit
4. nVidia GeForce 310M

I have a 4 Mbps DSL connection and getting a good internet speed. For the past few weeks, I am experiencing the following issues,

1. Google search links are taking me to some other sites which look malicious; heard that it’s kind of browser hijacking
2. Unable to start windows security center services; tried doing it manually through services.msi but it goes off again
3. Web page loading takes many seconds which never happened before; safe mode browsing is much faster
4. Action center notifies “Solve a problem with Windows Explorer” but nothing happens when I click that link

I tried different antivirus, malware removal programs but no threats were found on my computer. Did a ESET online scan and it populated the following results,

C:\Program Files (x86)\Ubisoft\Tom Clancy's Splinter Cell Conviction\src\system\ubiorbitapi_r2.dll a variant of Win32/Packed.VMProtect.AAA trojan
C:\Users\Sowmi\AppData\Roaming\IDM\DwnlData\Sowmi\KV11_47\KV11.rar Win32/HackTool.Patcher.A application

Not sure how to go about this issue, any help is much appreciated!

Thanks,
SAMMY.

This post has been edited by hamluis: 12 June 2011 - 01:17 PM
Reason for edit: No logs, moved from MRL to AII.

Hello and to BleepingComputer.

Let's see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

• Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
• If nothing happens or if the tool does not run, please let me know in your next reply

***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

Thanks for helping

Ran RKill and it found nothing. Have already ran ESET online scan and the following are the results,

ESET Online Scan
--------------------------------------------------------------------------------------------------------------------------------------------------------------------

C:\Program Files (x86)\Ubisoft\Tom Clancy's Splinter Cell Conviction\src\system\ubiorbitapi_r2.dll a variant of Win32/Packed.VMProtect.AAA trojan
C:\Users\Sowmi\AppData\Roaming\IDM\DwnlData\Sowmi\KV11_47\KV11.rar Win32/HackTool.Patcher.A application
--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Tried resetting modem to factory setting....No go! Google search is still redirecting and Windows Security center service is still not up.

Malwarebytes Log

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6884

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

18-Jun-11 8:12:01 AM
mbam-log-2011-06-18 (08-12-01).txt

Scan type: Quick scan
Objects scanned: 205228
Time elapsed: 4 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

----------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thanks Blade!

-SAMMY

This post has been edited by IamAlive: 17 June 2011 - 10:05 PM

IamAlive, on 12 June 2011 - 01:57 AM, said:

Running ComboFix corrected my issue that you are having.

J.R.

ComboFix (CF for short) is intended by its creator to be "used under the guidance and supervision of an expert", NOT for personal, unsupervised use. Please read Combofix's Disclaimer. When CF is run without trained assistance, it can no longer be considered a "safe" tool. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

You may find this topic to be informative - ComboFix usage, Questions, Help? - Look here

IAmAlive, please do not run ComboFix unless directed to by a member of staff.

***************************************************

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
  
• If TDSSKiller does not run, try renaming it.
  
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  
• Click the Start Scan button.
  
• Do not use the computer during the scan
  
• If the scan completes with nothing found, click Close to exit.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  
• Copy and paste the contents of that file in your next reply.

~Blade


In your next reply, please include the following:
TDSSKiller Log

This post has been edited by Blade Zephon: 18 June 2011 - 12:49 PM

Hi Blade.......my nephew re installed the OS and it worked fine! No more issues with redirects. However thanks for your support!

-SAMMY

Glad to hear your issues are resolved.

~Blade