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Spyware/Addware Slow computer

#1 User is offline   Nile 

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Posted 07 June 2011 - 07:33 PM

Hi,

My three-year old machine has been very slow and I have the following suspicious programs:
Couponbar
Coupon printer for Windows, by Coupons Inc.
Digital Line Detect by BVRP Software Inc.
Netwaiting by BVRP Software Inc.
search toolbar zugo
Also I am not sure about this one:
getPlus®

Thanks in advance for your help,

Nile

#2 User is offline   quietman7 

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Posted 07 June 2011 - 08:33 PM

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click on the setup file to install, then follow these instructions for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.

Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.

Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.


Please download SUPERAntiSpyware Free and follow these instructions for performing a scan.

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Be sure to update the definitions before scanning by selecting "Check for Updates".
    If you encounter any problems while downloading the updates, manually download them from here.

  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.
  • Please copy and paste the Scan Log results in your next reply.

-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.

-- Alternatively, you can download and use the SUPERAntiSpyware Portable Scanner or perform a SUPERAntiSpyware Online Safe Scan (both listed under Popular Links) instead. If you cannot download from the infected computer, save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer it. Then double-click on the file to launch the portable version and scan. The file is randomly named to help keep malware from blocking the scanner.
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#3 User is offline   Nile 

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Posted 10 June 2011 - 07:28 PM

Thanks, I am still working on it, and hope to report back to you by Sunday.
Nile

#4 User is offline   quietman7 

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Posted 10 June 2011 - 09:45 PM

Not a problem.
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#5 User is offline   Nile 

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Posted 12 June 2011 - 11:20 AM

Hi,

The MalewareBytes gives:

Quote

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6832

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

6/10/2011 9:58:36 PM
mbam-log-2011-06-10 (21-58-35).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 483754
Time elapsed: 2 hour(s), 50 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


The SUPERAntiSpyWare was run twice. The first time it gave me about 1000 items. Below are the results of the second run:

Quote

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/12/2011 at 10:49 AM

Application Version : 4.54.1000

Core Rules Database Version : 7254
Trace Rules Database Version: 5066

Scan type : Complete Scan
Total Scan Time : 01:28:44

Memory items scanned : 721
Memory threats detected : 0
Registry items scanned : 10664
Registry threats detected : 0
File items scanned : 42095
File threats detected : 0

#6 User is offline   quietman7 

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Posted 12 June 2011 - 03:38 PM

Try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
  • If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
  • Vista/Windows 7 users need to run Internet Explorer/Firefox as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology

  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
    If given the option (when threats are found), choose "Quarantine" instead of delete.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.


BTW, some of the suspicious programs you noted in your first post are related to toolbars. Many toolbars and Add-ons come bundled with other software and can be removed via Add/Remove Programs in Control Panel or Programs and Features in Vista/Windows 7 so check there first.
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