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This topic is locked
It's honestly really hard to say without having more information about the crash.
Forum Guidelines
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Keep on getting redirected to mevio.com
#16
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 08 June 2011 - 09:52 AM
Have I helped you? If you'd like to assist in the fight against malware, click here 
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
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#17
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 10 June 2011 - 09:23 AM
Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
#18
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 20 June 2011 - 06:17 PM
This topic has been re-opened at the request of the person who originally posted.
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
#19
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 20 June 2011 - 06:19 PM
Hi!
Please run these scans for me:
Scanning with GMER
Please download GMER from one of the following locations and save it to your desktop:
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning.
NEXT:
OTL Custom Scan
We need to create a new OTL Report
Please run these scans for me:
Scanning with GMER
Please download GMER from one of the following locations and save it to your desktop:
- Main Mirror
This version will download a randomly named file (Recommended) - Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
- Disconnect from the Internet and close all running programs.
- Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
- Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
- Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
- GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
- If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
- Now click the Scan button. If you see a rootkit warning window, click OK.
- When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
- Click the Copy button and paste the results into your next reply.
- Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning.
NEXT:
OTL Custom Scan
We need to create a new OTL Report
- Double click on the
icon on your desktop. - Click the "Scan All Users" checkbox.
- In the custom scan box paste the following:
msconfig safebootminimal activex drivers32 netsvcs %SYSTEMDRIVE%\*.exe /md5start volsnap.sys atapi.sys explorer.exe winlogon.exe wininit.exe hlp.dat /md5stop
- Push the
button. - One report will open, copy and paste it in a reply here:
- OTL.txt <-- Will be opened
- Extras.txt <-- Will be minimized
- OTL.txt <-- Will be opened
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
#20
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 22 June 2011 - 11:55 AM
Bumping thread back up in queue.
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
#21
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 25 June 2011 - 05:45 PM
Bumping thread back up in queue.
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
#22
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 30 June 2011 - 11:35 AM
Bumping back up.
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
