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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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Google Search Redirecting and Audio Playing Malwarebytes and Spybot no help

#16 User is offline   SweetTech 

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Posted 08 June 2011 - 09:41 AM

Hi!

VirusTotal File Scan
Please go to: VirusTotal
    Posted Image

  • Click the Choose File button and search for the following file: C:\ProgramData\kaevcwgh.slj
  • Click Open
  • Then click Send File

If it says already scanned -- click "reanalyze now"

  • Please be patient while the file is scanned.
  • Once the scan results appear, please click on the Compact button.
  • A new window should appear with a bunch of tabs at the top. Please click on the BBCode tab.
  • Copy and Paste the contents of the text in the BBCode into your next reply for me to review.



Please post the results in your next reply



NEXT:



OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Services
    :OTL
    O3 - HKLM\..\Toolbar: (no name) - - No CLSID value found.
    O37 - HKCU\...com [@ = ComFile] -- Reg Error: Key error. File not found
    [2011/06/05 18:30:55 | 000,589,632 | ---- | C] (AVAST Software) -- C:\Users\Chance\Desktop\aswMBR.exe
    [2011/06/06 21:43:46 | 000,879,092 | ---- | M] () -- C:\Users\Chance\Desktop\SecurityCheck.exe
    [2011/06/05 18:45:04 | 000,010,924 | -HS- | M] () -- C:\Users\Chance\AppData\Local\8f2gvu11wnj076224dw377dm
    [2011/06/05 18:45:04 | 000,010,924 | -HS- | M] () -- C:\ProgramData\8f2gvu11wnj076224dw377dm
    [2011/06/05 18:32:18 | 000,000,512 | ---- | M] () -- C:\Users\Chance\Desktop\MBR.dat
    [2011/06/05 18:30:55 | 000,589,632 | ---- | M] (AVAST Software) -- C:\Users\Chance\Desktop\aswMBR.exe
    [2011/06/05 17:28:00 | 001,301,452 | ---- | M] () -- C:\Users\Chance\Desktop\tdsskiller.zip
    [2011/05/30 19:05:15 | 000,293,977 | ---- | M] () -- C:\Users\Chance\Desktop\gmer.zip
    [2011/06/06 21:43:45 | 000,879,092 | ---- | C] () -- C:\Users\Chance\Desktop\SecurityCheck.exe
    [2011/06/05 18:33:03 | 000,010,924 | -HS- | C] () -- C:\Users\Chance\AppData\Local\8f2gvu11wnj076224dw377dm
    [2011/06/05 18:33:03 | 000,010,924 | -HS- | C] () -- C:\ProgramData\8f2gvu11wnj076224dw377dm
    [2011/06/05 18:32:18 | 000,000,512 | ---- | C] () -- C:\Users\Chance\Desktop\MBR.dat
    [2011/06/05 17:27:51 | 001,301,452 | ---- | C] () -- C:\Users\Chance\Desktop\tdsskiller.zip
    [2011/05/28 08:00:42 | 000,000,548 | ---- | C] () -- C:\Users\Chance\Desktop\unhide.exe - Shortcut.lnk
    [2010/10/24 17:57:12 | 000,000,000 | ---D | M] -- C:\Users\Chance\AppData\Roaming\AVG10
    :Reg
    
    :Files
    ipconfig /flushdns /c
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    [emptytemp]
    [EMPTYFLASH]
    

  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#17 User is offline   jimbofurgeson 

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Posted 08 June 2011 - 06:03 PM

Here ya go





Antivirus results
AhnLab-V3 - 2011.06.09.00 - 2011.06.08 - -
AntiVir - 7.11.9.102 - 2011.06.08 - -
Antiy-AVL - 2.0.3.7 - 2011.06.07 - -
Avast - 4.8.1351.0 - 2011.06.08 - -
Avast5 - 5.0.677.0 - 2011.06.08 - -
AVG - 10.0.0.1190 - 2011.06.08 - -
BitDefender - 7.2 - 2011.06.08 - -
CAT-QuickHeal - 11.00 - 2011.06.08 - -
ClamAV - 0.97.0.0 - 2011.06.08 - -
Commtouch - 5.3.2.6 - 2011.06.08 - -
Comodo - 8999 - 2011.06.09 - -
DrWeb - 5.0.2.03300 - 2011.06.09 - -
Emsisoft - 5.1.0.8 - 2011.06.08 - -
eSafe - 7.0.17.0 - 2011.06.06 - -
eTrust-Vet - 36.1.8375 - 2011.06.08 - -
F-Prot - 4.6.2.117 - 2011.06.08 - -
Fortinet - 4.2.257.0 - 2011.06.08 - -
Ikarus - T3.1.1.104.0 - 2011.06.08 - -
Jiangmin - 13.0.900 - 2011.06.08 - -
K7AntiVirus - 9.105.4785 - 2011.06.08 - -
Kaspersky - 9.0.0.837 - 2011.06.08 - -
McAfee - 5.400.0.1158 - 2011.06.08 - -
McAfee-GW-Edition - 2010.1D - 2011.06.09 - -
Microsoft - 1.6903 - 2011.06.08 - -
NOD32 - 6191 - 2011.06.08 - -
Norman - 6.07.10 - 2011.06.08 - -
nProtect - 2011-06-08.02 - 2011.06.08 - -
Panda - 10.0.3.5 - 2011.06.08 - -
PCTools - 7.0.3.5 - 2011.06.08 - -
Prevx - 3.0 - 2011.06.09 - -
Rising - 23.61.02.03 - 2011.06.08 - -
Sophos - 4.66.0 - 2011.06.09 - -
SUPERAntiSpyware - 4.40.0.1006 - 2011.06.08 - -
TheHacker - 6.7.0.1.225 - 2011.06.08 - -
TrendMicro - 9.200.0.1012 - 2011.06.08 - -
TrendMicro-HouseCall - 9.200.0.1012 - 2011.06.09 - -
VBA32 - 3.12.16.0 - 2011.06.08 - -
VIPRE - 9526 - 2011.06.08 - -
ViRobot - 2011.6.8.4500 - 2011.06.08 - -
VirusBuster - 14.0.73.1 - 2011.06.08 - -
File info:
MD5: e40876364effed4e45fa21c2005ddfb7
SHA1: d9e3c012f09b57876787aa6e48c39880e013f3ef
SHA256: eb5f41c4763b6ed3ef67867af733c023875830748095ca6932197b6b5bf7e504
File size: 5100 bytes
Scan date: 2011-06-08 22:39:11 (UTC)












All processes killed
========== SERVICES/DRIVERS ==========
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Classes\.com\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Classes\ComFile\ not found.
HKEY_LOCAL_MACHINE\Software\Classes\.com\\|comfile /E : value set successfully!
C:\Users\Chance\Desktop\aswMBR.exe moved successfully.
C:\Users\Chance\Desktop\SecurityCheck.exe moved successfully.
C:\Users\Chance\AppData\Local\8f2gvu11wnj076224dw377dm moved successfully.
C:\ProgramData\8f2gvu11wnj076224dw377dm moved successfully.
C:\Users\Chance\Desktop\MBR.dat moved successfully.
File C:\Users\Chance\Desktop\aswMBR.exe not found.
C:\Users\Chance\Desktop\tdsskiller.zip moved successfully.
C:\Users\Chance\Desktop\gmer.zip moved successfully.
File C:\Users\Chance\Desktop\SecurityCheck.exe not found.
File C:\Users\Chance\AppData\Local\8f2gvu11wnj076224dw377dm not found.
File C:\ProgramData\8f2gvu11wnj076224dw377dm not found.
File C:\Users\Chance\Desktop\MBR.dat not found.
File C:\Users\Chance\Desktop\tdsskiller.zip not found.
C:\Users\Chance\Desktop\unhide.exe - Shortcut.lnk moved successfully.
C:\Users\Chance\AppData\Roaming\AVG10\cfgall folder moved successfully.
C:\Users\Chance\AppData\Roaming\AVG10 folder moved successfully.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Chance\Desktop\cmd.bat deleted successfully.
C:\Users\Chance\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully


[EMPTYTEMP]

User: All Users

User: Chance
->Temp folder emptied: 8957769 bytes
->Temporary Internet Files folder emptied: 21477640 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 6490710 bytes
->Flash cache emptied: 651 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 46816 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 35.00 mb


[EMPTYFLASH]

User: All Users

User: Chance
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.23.0 log created on 06082011_174447

Files\Folders moved on Reboot...
File\Folder C:\Users\Chance\AppData\Local\Temp\~DF2ED.tmp not found!
File\Folder C:\Users\Chance\AppData\Local\Temp\~DF316.tmp not found!
File\Folder C:\Users\Chance\AppData\Local\Temp\~DF47E.tmp not found!
File\Folder C:\Users\Chance\AppData\Local\Temp\~DF49A.tmp not found!
File\Folder C:\Users\Chance\AppData\Local\Temp\~DF4ED6.tmp not found!
File\Folder C:\Users\Chance\AppData\Local\Temp\~DF4EDE.tmp not found!
C:\Users\Chance\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\I5QS01UL\page__st__15[1].htm moved successfully.
C:\Users\Chance\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9CQ8SB25\compact[1].html moved successfully.
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

Registry entries deleted on Reboot...

#18 User is offline   SweetTech 

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Posted 08 June 2011 - 06:24 PM

Hello,

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.



Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Commands
    [ClearAllRestorePoints]
    

  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.



NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:
  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===



Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.

Make Internet Explorer more secure
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.



Extra Goodies

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:

    • Open Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Check for Updates


  • Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.


  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for Chrome and Opera.

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#19 User is offline   jimbofurgeson 

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Posted 08 June 2011 - 06:58 PM

Thank you so much for your time and patience!

#20 User is offline   SweetTech 

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Posted 08 June 2011 - 07:14 PM

You're more than welcome! I'm glad that we were able to work together to solve the issues you were experiencing with your computer.

Please take care!

Kindest Regards,
SweetTech.

____________________________________________________

Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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