BleepingComputer.com: Windows vista recovery

Hi

I had the Windows Vista Recovery bug an followed the removal instructons. However, I am still having problems. I have been unable to run tdsskiller and there are still a number of folders at start up showing empty when I know there are files in them. I have also a lot of start up desktop icons missing. I have used Unhide but he problem is still there. I also get redirected when uing Firefox.

Hope you can help.

Regards

Chris

.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.19048 BrowserJavaVersion: 1.6.0_20
Run by Neilson Cox at 13:18:22 on 2011-05-30
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.44.1033.18.2037.193 [GMT 1:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: AntiVir Desktop *Enabled/Outdated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AntiVir Desktop *Enabled/Outdated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\brsvc01a.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\brss01a.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Common Files\aol\1178720540\ee\aolsoftware.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Windows\sttray.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\System32\p2phost.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Windows\System32\bgsvcgen.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\AOL Desktop 9.6\waol.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\AOL Desktop 9.6\shellmon.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\AOL Desktop 9.6\AOLBrowser\aolbrowser.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wermgr.exe
C:\Program Files\Roxio\VideoCore 9\VCGProxyFileManager9.exe
C:\Windows\system32\msiexec.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Neilson Cox\Desktop\dds.scr
C:\Windows\system32\WSCRIPT.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://downloads.phpnuke.org/en/index.php?rvs=google
uStart Page = hxxp://www.google.co.uk/
uWindow Title = Internet Explorer provided by Dell
mStart Page = hxxp://downloads.phpnuke.org/en/index.php?rvs=google
mSearch Page = hxxp://downloads.phpnuke.org/en/index.php?rvs=google
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://search.aol.co.uk/web?isinit=true&query=%s
uURLSearchHooks: AOL Broadband Toolbar Search Class: {4a6e1b85-1193-4a2a-aab8-7417f275f18a} - c:\program files\aol broadband toolbar\aolbbtb.dll
uURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\prxtbVuz2.dll
uURLSearchHooks: H - No File
uURLSearchHooks: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
uURLSearchHooks: H - No File
mURLSearchHooks: AOL Broadband Toolbar Search Class: {4a6e1b85-1193-4a2a-aab8-7417f275f18a} - c:\program files\aol broadband toolbar\aolbbtb.dll
mURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\prxtbVuz2.dll
mURLSearchHooks: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
BHO: 1 (0x1): {02478d38-c3f9-4efb-9b51-7695eca05670} - Yahoo! Toolbar Helper
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: AOL Broadband Toolbar Loader: {776a9d06-e178-4aa0-aee4-b4de3a64ad28} - c:\program files\aol broadband toolbar\aolbbtb.dll
BHO: AOL Toolbar Launcher: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
BHO: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - No File
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\prxtbVuz2.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
TB: OpinionBar Plugin: {e36c90fd-4631-4593-be98-9a1312c6a535} - c:\program files\ietoolbar\opinionbar plugin\tbcore3.dll
TB: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\prxtbVuz2.dll
TB: {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - No File
TB: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll
TB: AOL Broadband Toolbar: {e6ed7f95-e571-4f81-8757-5eb11252703d} - c:\program files\aol broadband toolbar\aolbbtb.dll
TB: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
TB: {E8DE9422-3B2C-4243-BF6F-235DA84D8EF8} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [CollaborationHost] c:\windows\system32\p2phost.exe -s
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [HostManager] c:\program files\common files\aol\1178720540\ee\AOLSoftware.exe
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-system: DisableLockWorkstation = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Download Web &Images with SoMud - c:\program files\somud\scripts\ie\images-url.html
IE: Download with SoMud - c:\program files\somud\scripts\ie\link-url.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Free YouTube to Mp3 Converter - c:\users\neilson cox\appdata\roaming\dvdvideosoftiehelpers\freeyoutubetomp3converter.htm
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} - hxxp://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {F7A6A812-80D5-4A24-856A-0312EE5A912E} - hxxp://onlineassessments.ediplc.com/activex/EDISecureAssessment.CAB
Filter: application/x-internet-signup - {A173B69A-1F9B-4823-9FDA-412F641E65D6} - c:\program files\tiscali\tiscali internet\dlls\tiscalifilter.dll
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\cssdll32.dll
SEH: {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - No File
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-6-8 64288]
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-6-27 11608]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-6-27 61960]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-8-14 15232]
.
=============== Created Last 30 ================
.
2011-05-29 14:22:16 966656 ----a-w- c:\windows\system32\hpost_p02c.dll
2011-05-29 14:22:16 372736 ----a-w- c:\windows\system32\hppldcoi.dll
2011-05-29 14:22:16 315392 ----a-w- c:\windows\system32\hposc_p02a.dll
2011-05-29 14:22:15 712704 ----a-w- c:\windows\system32\hposwia_p02c.dll
2011-05-29 13:54:29 521080 ----a-w- c:\programdata\microsoft\windows\start menu\programs\microsoft office\POWERPNT.EXE
2011-05-29 13:54:29 408936 ----a-w- c:\programdata\microsoft\windows\start menu\programs\microsoft office\WINWORD.EXE
2011-05-29 13:54:29 18362216 ----a-w- c:\programdata\microsoft\windows\start menu\programs\microsoft office\EXCEL.EXE
2011-05-27 14:23:41 7734208 -c--a-w- c:\program files\mbam-setup-1.50.1.1100.exe
2011-05-27 12:27:00 0 ----a-w- c:\users\neilson cox\appdata\local\Snihisequp.bin
2011-05-27 12:26:55 -------- d-----w- c:\users\neilson cox\appdata\local\{ACE0F1CC-58D8-486A-AE1E-22C274900690}
2011-05-27 07:28:36 6962000 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{9aad2308-2aac-4221-8763-fc4e848fa6f0}\mpengine.dll
2011-05-13 10:50:14 -------- d-----w- c:\users\neilson cox\appdata\local\Conduit
2011-05-11 17:59:07 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
.
==================== Find3M ====================
.
2011-05-13 10:50:27 0 ----a-w- c:\windows\system32\ConduitEngine.tmp
2011-04-18 10:23:39 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-04-13 22:40:10 4284416 ----a-w- c:\windows\system32\GPhotos.scr
2011-03-12 21:55:52 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-03-10 17:03:51 1162240 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-10 17:03:51 1136640 ----a-w- c:\windows\system32\mfc42.dll
2011-03-03 15:42:03 739328 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-03 15:40:13 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2011-03-03 15:40:07 173056 ----a-w- c:\windows\apppatch\AcXtrnal.dll
2011-03-03 15:40:05 542720 ----a-w- c:\windows\apppatch\AcLayers.dll
2011-03-03 15:40:05 458752 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2011-03-03 15:40:04 2159616 ----a-w- c:\windows\apppatch\AcGenral.dll
2011-03-03 13:35:36 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2011-03-03 13:25:11 2041856 ----a-w- c:\windows\system32\win32k.sys
2011-03-02 15:44:27 86528 ----a-w- c:\windows\system32\dnsrslvr.dll
2010-10-12 08:03:47 13575056 -c--a-w- c:\program files\FreeVideoToMp3Converter.exe
2009-01-14 12:02:46 1851544 -c--a-w- c:\program files\install_flash_player.exe
2008-10-30 09:53:45 27000805 -c--a-w- c:\program files\JAD7_BASIC.exe
2008-09-19 08:51:01 4607580 -c--a-w- c:\program files\kceasy-0.19-rc1-setup.exe
2008-09-11 11:22:57 486128 -c--a-w- c:\program files\ChromeSetup.exe
2008-08-09 15:38:05 2922072 -c--a-w- c:\program files\ccsetup210.exe
2008-03-25 12:17:32 6228072 -c--a-w- c:\program files\Setup_FreeConverter.exe
2008-03-19 12:21:00 6342680 -c--a-w- c:\program files\SUPERAntiSpyware.exe
2007-12-05 14:32:05 2400784 -c--a-w- c:\program files\WLinstaller.exe
2007-11-12 10:02:58 2890224 -c--a-w- c:\program files\docXConverterInstall-2.0.exe
2007-10-10 18:06:16 13411824 -c--a-w- c:\program files\Google_Earth_BZXD.exe
2007-10-01 09:27:27 7503328 -c--a-w- c:\program files\Shareaza_2.2.5.5.exe
2007-10-01 06:17:58 1127928 -c--a-w- c:\program files\wmm_wdm_sdk.EXE
2007-09-17 12:38:21 4078080 -c--a-w- c:\program files\Handbrake-win-2.40.msi
2007-08-14 16:01:29 728624 -c--a-w- c:\program files\aolsetup.exe
2007-08-14 16:01:29 4424 -c--a-w- c:\program files\aolsetup.bin
2007-07-09 21:01:54 318904 -c--a-w- c:\program files\wmpfirefoxplugin.exe
2007-07-04 17:17:47 4012211 -c--a-w- c:\program files\edioffline.exe
2007-07-01 18:43:17 15830096 -c--a-w- c:\program files\d2d3290.exe
2007-06-14 13:24:09 7181680 -c--a-w- c:\program files\ldm252.exe
2007-05-22 14:19:19 66028098 -c--a-w- c:\program files\5840INST-A.EXE
2007-05-22 07:19:29 78025688 -c--a-w- c:\program files\qc1050enu.exe
2007-05-09 21:43:53 5805656 -c--a-w- c:\program files\Firefox Setup 2.0.0.3.exe
.
============= FINISH: 13:20:39.57 ===============

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you.

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  
  
• Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  
  
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  
  
• In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  
  
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  
  
• Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  
  
• Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  
  
• I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
  Because of this, you must reply within three days failure to reply will result in the topic being closed!
  
  
• Please do not PM me directly for help. If you have any questions, post them in this topic.
  
  
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

You can restore the defaults for the Start Menu:

• Windows 7: Restore Default Shortcuts in Start Menu All Programs
  
• Vista: Restore Default Shortcuts in Start Menu Programs

And you can Restore the Administrative Tools folder with Ultimate AdminTools (vista_ultimate_admintools.zip) for Windows Vista.

For any other missing program shortcuts you will probably need to reinstall the application.


NEXT:



Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.

Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)

In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

• Double-click on RKUnhookerLE.exe to start the program.
  Vista/Windows 7 users right-click and select Run As Administrator.
  
• Click the Report tab, then click Scan.
  
• Check Drivers, Stealth Code, and uncheck the rest.
  
• Click OK.
  
• Wait until it's finished and then go to File > Save Report.
  
• Save the report to your Desktop.
  
• Copy and paste the contents of the report into your next reply.

-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report

• Please download OTL from here:
  
  • Main Mirror
    
  • Mirror
  
  
• Save it to your desktop.
  
• Double click on the icon on your desktop.
  
• Click the "Scan All Users" checkbox.
  
• Change the "Extra Registry" option to "SafeList"
  
• Push the button.
  
• Two reports will open, copy and paste them in a reply here:
  
  • OTL.txt <-- Will be opened
    
  • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.