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HijackThis Log: Please help Diagnose

#1 User is offline   mikesta99 

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Posted 29 May 2011 - 06:03 PM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:54:53 PM, on 29/05/2011
Platform: Windows Vista SP3 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.19048)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe
C:\Program Files\Dell Photo AIO Printer 926\memcard.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Windows\System32\drivers\imonagent\eamservice.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe
C:\Program Files\Lexmark 3600-4600 Series\ezprint.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Mike DeWeerd\Program Files\DNA\btdna.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
c:\program files\common files\installshield\updateservice\isuspm.exe
C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
C:\Program Files\Safari\Safari.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Safari\Safari.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PlaySushi - {21608B66-026F-4DCB-9244-0DACA328DCED} - C:\Program Files\PlaySushi\PSText.dll (file missing)
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: wit for ie - {75ED56AF-4DC9-4243-A30C-4EF4DD0CA28F} - C:\Program Files\ChameleonTom\wit4ie.dll (file missing)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Oryte Games 1 - {bc04b34e-5dd8-465a-a5e0-86f7c11bc009} - C:\Program Files\Games_Bar_1\prxtbGam2.dll
O2 - BHO: Webblog - {C3947F4E-8894-4C04-98E0-DF182C706DDF} - C:\Program Files\wbtooltb\wbtoolDx.dll
O2 - BHO: Reganam Toolbar - {db9d7a78-a76c-4bf2-97c6-258925ee1542} - C:\Program Files\Reganam\tbReg0.dll (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Reganam Toolbar - {db9d7a78-a76c-4bf2-97c6-258925ee1542} - C:\Program Files\Reganam\tbReg0.dll (file missing)
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dll (file missing)
O3 - Toolbar: Oryte Games 1 Toolbar - {bc04b34e-5dd8-465a-a5e0-86f7c11bc009} - C:\Program Files\Games_Bar_1\prxtbGam2.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Webblog - {C3947F4E-8894-4C04-98E0-DF182C706DDF} - C:\Program Files\wbtooltb\wbtoolDx.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [dlcxmon.exe] "C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 926\memcard.exe"
O4 - HKLM\..\Run: [DLCXCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLCXtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Msmsgs] C:\Users\Mike DeWeerd\Desktop\Msn messanger.exe
O4 - HKLM\..\Run: [imonagent] C:\Windows\system32\drivers\imonagent\eamservice.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [lxdxmon.exe] "C:\Program Files\Lexmark 3600-4600 Series\lxdxmon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 3600-4600 Series\ezprint.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [Anti-phishing Domain Advisor] "C:\ProgramData\Anti-phishing Domain Advisor\visicom_antiphishing.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Mike DeWeerd\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: OneNote Table Of Contents.onetoc2
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O9 - Extra button: ChameleonTom - {14CD42DD-ABCD-3586-DCAB-40E3693E3737} - C:\Program Files\ChameleonTom\ct.htm (file missing)
O9 - Extra 'Tools' menuitem: ChameleonTom - {14CD42DD-ABCD-3586-DCAB-40E3693E3737} - C:\Program Files\ChameleonTom\ct.htm (file missing)
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Go to PlaySushi web site - {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - C:\Program Files\PlaySushi\PSText.dll (file missing)
O13 - Gopher Prefix:
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/VistaMSNPUplden-ca.cab
O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} (Photo Upload Plugin Class) - http://www.walmartphotocentre.ca/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O17 - HKLM\System\CS5\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS6\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS7\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O17 - HKLM\System\CS8\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\MZVKBD.DLL,C:\PROGRA~1\KASPER~1\KASPER~1\MZVKBD3.DLL C:\PROGRA~1\GOOGLE\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll (file missing)
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlcx_device - - C:\Windows\system32\dlcxcoms.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: lxby_device - Lexmark International, Inc. - C:\Windows\system32\lxbycoms.exe
O23 - Service: lxdx_device - - C:\Windows\system32\lxdxcoms.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

--
End of file - 16013 bytes

This post has been edited by Blade Zephon: 29 May 2011 - 07:27 PM
Reason for edit: Moved to log forum. ~BZ

#2 User is offline   SweetTech 

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Posted 04 June 2011 - 11:47 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.

  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!

  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!

  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.

  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!

  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.

  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days     failure to reply will result in the topic being closed!

  • Please do not PM me directly for help. If you have any questions, post them in this topic.

  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.


____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.

In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.

-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:

  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#3 User is offline   SweetTech 

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Posted 06 June 2011 - 11:11 AM

Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#4 User is offline   SweetTech 

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  • Location:Antarctica

Posted 07 June 2011 - 07:41 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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