BleepingComputer.com: XP Recovery Malware

Jump to content

Forum Guidelines

Posted Image Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

XP Recovery Malware Removed it, but keep finding other malware

#1 User is offline   pneu 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 2
  • Joined: 04-September 08

Posted 27 May 2011 - 02:50 PM

Reposted from earlier today after running DDS and GMER scans, according to the Prep Guide. Logs are at bottom of post.

I have a computer here (HP EliteBook 6930p) that was brought to me with 'virus problems.' When I started it up I was immediately greeted with lots of fear-mongering windows asking me to click here to recover damaged/infected files. Of course, I knew better than that.

Checking out the system, I found that all the desktop icons had vanished, along with all the files in My Documents, Start Menu, etc. Of course, the files were all set to hidden, so it was just a matter of removing the malware.

Just as I was about to run Sophos - which had been disabled - I was alarmed to see a very worrisome popup on the Taskbar warning me of bad disk sectors & I should restart my computer immediately. I rebooted & ran HP utilities on startup to check the disk. No problems were found. I returned to Windows and ran chkdsk, again found no problems.

I rebooted into safemode & ran Rkill, followed by scans with Sophos and Malwarebytes multiple times, regularly finding various infected items on Tuesday & Wednesday. Yesterday I installed and ran Spybot Search & Destroy, which finally caught the XP Recovery malware. I removed it, and scanned again with Sophos and Malwareybtes. Nothing more was found and I saw this as a good sign.

This morning, however, I decided to run Malwarebytes once more. As it was running, another item was caught and placed into quarantine by Sophos - Troj/ExpJS-BO.

Please Help!

a.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Laurie Puccio at 15:12:58 on 2011-05-27
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3036.1979 [GMT -4:00]
.
AV: Sophos Anti-Virus *Enabled/Updated* {3F13C776-3CBE-4DE9-8BF6-09E5183CA2BD}
.
============== Running Processes ===============
.
c:\Program Files\Fingerprint Sensor\AtService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Program Files\Nuance\PDF Professional 7\PDFProFiltSrv.exe
C:\WINDOWS\system32\PGPserv.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Common Files\Intel\Privacy Icon\UNS\UNS.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Common Files\Intel\Privacy Icon\PrivacyIconClient.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\Nuance\PDF Professional 7\pdfpro7hook.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Sophos\AutoUpdate\almon.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Laurie Puccio\Desktop\dds.scr
C:\WINDOWS\system32\WSCRIPT.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.mortgagemarketguide.com/__membersonly/__login/login.html
uInternet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Sophos Web Content Scanner: {39ea7695-b3f2-4c44-a4bc-297ada8fd235} - c:\program files\sophos\sophos anti-virus\SophosBHO.dll
BHO: PlusIEEventHelper Class: {551a852f-39a6-44a7-9c13-afbec9185a9d} - c:\program files\nuance\pdf professional 7\bin\PlusIEContextMenu.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: ZeonIEEventHelper Class: {da986d7d-ccaf-47b2-84fe-bfa1549bebf9} - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Nuance PDF: {e3286bf1-e654-42ff-b4a6-5e111731df6b} - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [NpLvkgdMCjJX] c:\documents and settings\all users\application data\NpLvkgdMCjJX.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [SetRefresh] c:\program files\compaq\setrefresh\SetRefresh.exe
mRun: [Recguard] c:\windows\sminst\Recguard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Scheduler] c:\windows\sminst\Scheduler.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [picon] "c:\program files\common files\intel\privacy icon\PrivacyIconClient.exe" -startup
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [<NO NAME>]
mRun: [HPUsageTracking] "c:\program files\hp\hp ut\bin\hppusg.exe" "c:\program files\hp\hp ut\"
mRun: [AT&T Communication Manager] "c:\program files\at&t\communication manager\ATTCM.exe" -a
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb11.exe
mRun: [HPHUPD06] c:\program files\hp\{aac4fc36-8f89-4587-8dd3-ebc57c83374d}\hphupd06.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HPHmon06] c:\windows\system32\hphmon06.exe
mRun: [PDFHook] c:\program files\nuance\pdf professional 7\pdfpro7hook.exe
mRun: [PDF7 Registry Controller] c:\program files\nuance\pdf professional 7\RegistryController.exe
mRun: [Nuance PDF Converter Professional 7-reminder] "c:\program files\nuance\pdf professional 7\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\nuance\pdf converter professional 7\ereg\Ereg.ini"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Sophos AutoUpdate Monitor] c:\program files\sophos\autoupdate\almon.exe
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: Append the content of the link to existing PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Append the content of the selected links to existing PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
IE: Append to existing PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Create PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF file from the content of the link - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF files from the selected links - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Open with Nuance PDF Converter 7.0 - c:\program files\nuance\pdf professional 7\cnvres_eng.dll /100
IE: Open with PDF Professional 7 - c:\program files\nuance\pdf professional 7\bin\PlusIEContextMenu.dll/PlusIEContextMenu.htm
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\documents and settings\all users\application data\sophos web intelligence\swi_lsp.dll
LSP: c:\windows\system32\PGPlsp.dll
LSP: bmnet.dll
DPF: {03A89EFD-E023-A200-A22D-45F77558EB4C} - hxxps://content10.ilinc.com/download/AXCltInstall.dll
DPF: {03A89EFD-E023-B000-A22D-45F77558EB4C} - hxxps://content10.ilinc.com/download/AXCltInst11.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1250084051546
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1259000558703
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos-beta/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Filter: text/html - {4a138ff2-f08e-493e-81ae-6bb1beaeaa22} -
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: igfxcui - igfxdev.dll
Notify: PCANotify - PCANotify.dll
AppInit_DLLs: PGPmapih.dll, c:\progra~1\sophos\sophos~1\SOPHOS~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Notification Packages = scecli PGPpwflt
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\laurie puccio\application data\mozilla\firefox\profiles\beryjjtt.default\
FF - component: c:\program files\virtual firefox\extensions\fi@dictionaries.addons.mozilla.org\platform\winnt_x86-msvc\components\myspellext.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 pgpfs;PGP File Sharing;c:\windows\system32\drivers\PGPfsfd.sys [2009-12-17 136312]
R0 Pgpwdefs;Pgpwdefs;c:\windows\system32\drivers\PGPwdefs.sys [2009-12-17 13432]
R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2008-3-28 24064]
R1 AW_HOST;AW_HOST;c:\windows\system32\drivers\AW_HOST5.sys [2007-3-30 18232]
R1 FSLX;FSLX;c:\windows\system32\drivers\fslx.sys [2009-2-20 195456]
R1 SAVOnAccessControl;SAVOnAccessControl;c:\windows\system32\drivers\savonaccesscontrol.sys [2011-2-8 153344]
R1 SAVOnAccessFilter;SAVOnAccessFilter;c:\windows\system32\drivers\savonaccessfilter.sys [2011-2-8 24064]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-6-12 1164536]
R2 awhost32;Symantec pcAnywhere Host Service;c:\program files\symantec\pcanywhere\awhost32.exe [2008-9-5 136568]
R2 PDFProFiltSrv;PDFProFiltSrv;c:\program files\nuance\pdf professional 7\PDFProFiltSrv.exe [2010-7-25 134944]
R2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\sophos\sophos anti-virus\SAVAdminService.exe [2010-10-8 163056]
R2 SAVService;Sophos Anti-Virus;c:\program files\sophos\sophos anti-virus\SavService.exe [2010-6-14 97520]
R2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;c:\program files\sophos\autoupdate\ALsvc.exe [2010-9-21 230640]
R2 swi_service;Sophos Web Intelligence Service;c:\program files\sophos\sophos anti-virus\web intelligence\swi_service.exe [2010-10-8 1541360]
R2 UNS;Intel® Active Management Technology User Notification Service;c:\program files\common files\intel\privacy icon\uns\UNS.exe [2009-8-18 2058776]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-6-12 477696]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [2009-8-12 239760]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2009-8-12 44800]
R3 rismc32;RICOH Smart Card Reader;c:\windows\system32\drivers\rismc32.sys [2006-8-16 47616]
R4 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-5-25 38224]
S3 ATTRcAppSvc;AT&T RcAppSvc;c:\program files\at&t\communication manager\RcAppSvc.exe [2010-7-9 121416]
S3 RICOH SmartCard Reader;RICOH SmartCard Reader;c:\windows\system32\drivers\rismc32.sys [2006-8-16 47616]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [2011-2-8 14976]
.
=============== Created Last 30 ================
.
2011-05-27 17:22:21 -------- dc----w- c:\program files\ESET
2011-05-27 13:04:57 6962000 -c--a-w- c:\documents and settings\all users\application data\microsoft\windows defender\definition updates\{be196137-44f8-421a-b44c-81fbb8a32fcd}\mpengine.dll
2011-05-26 16:34:08 -------- dc----w- c:\program files\Spybot - Search & Destroy
2011-05-26 16:34:08 -------- dc----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
2011-05-25 18:46:20 -------- dc----w- c:\documents and settings\laurie puccio\application data\Malwarebytes
2011-05-25 18:46:13 38224 -c--a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-25 18:46:13 -------- dc----w- c:\documents and settings\all users\application data\Malwarebytes
2011-05-25 18:46:10 20952 -c--a-w- c:\windows\system32\drivers\mbam.sys
2011-05-25 18:46:10 -------- dc----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-25 18:36:38 6153376 -c--a-w- C:\puppy.exe.exe
2011-05-25 17:44:55 -------- dc----w- c:\program files\VS Revo Group
2011-05-25 16:14:06 -------- dc----w- c:\documents and settings\laurie puccio\local settings\application data\Sophos
2011-05-25 14:33:04 -------- dc----w- c:\documents and settings\laurie puccio\application data\Bytemobile
2011-05-20 01:10:57 404640 -c--a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-13 12:21:09 16928 -c----w- c:\windows\system32\spmsgXP_2k3.dll
2011-05-13 12:10:48 53248 -c--a-r- c:\documents and settings\laurie puccio\application data\microsoft\installer\{b0a92733-c870-415c-a494-df72c2c58402}\ARPPRODUCTICON.exe
.
==================== Find3M ====================
.
2011-03-07 05:33:50 692736 -c--a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 -c--a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 -c--a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 15:14:18.07 ===============

Attached File(s)

  • Attached File  attach.txt (15.51K)
    Number of downloads: 0
  • Attached File  GMER.txt (126.29K)
    Number of downloads: 0

#2 User is offline   SweetTech 

  • Agent ST
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 12,662
  • Joined: 15-March 09
  • Gender:Male
  • Location:Antarctica

Posted 02 June 2011 - 12:02 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.

  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!

  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.

  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!

  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.

  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days     failure to reply will result in the topic being closed!

  • Please do not PM me directly for help. If you have any questions, post them in this topic.

  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.


____________________________________________________

Please download UnHide.exe by Grinler.

It will unhide folders/files that were set to be hidden by the infection you had.



NEXT:



Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.

In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.

-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:

  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#3 User is offline   SweetTech 

  • Agent ST
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 12,662
  • Joined: 15-March 09
  • Gender:Male
  • Location:Antarctica

Posted 04 June 2011 - 12:01 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users