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hijackthis.log (11.82K)
Number of downloads: 2
Forum Guidelines
Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient. DO NOT RUN ComboFix unless requested to. Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log. When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc. Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
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Basic Tuning Improve Performance
#1
- New Member
-
- Group: Members
- Posts: 1
- Joined: 12-March 09
Posted 27 May 2011 - 12:55 AM
This log file if from an HP Laptop running Windows 7 4 gig ram, 64 bit OS. Any help taking out what is not needed would be great!
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#2
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 02 June 2011 - 11:53 AM
Hello and welcome to the forums!
My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you.
I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.
I would be glad to take a look at your log and help you with solving any malware problems.
If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.
If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:
____________________________________________________
Running OTL
We need to create a FULL OTL Report
NEXT:
Please provide an update on how things are running in your next reply.
My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you.
I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.
I would be glad to take a look at your log and help you with solving any malware problems.
If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.
If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:
- Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
- Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
- If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
- In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
- If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
- Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
- Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
- I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
Because of this, you must reply within three days failure to reply will result in the topic being closed!
- Please do not PM me directly for help. If you have any questions, post them in this topic.
- Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.
____________________________________________________
Running OTL
We need to create a FULL OTL Report
- Please download OTL from here:
- Save it to your desktop.
- Double click on the
icon on your desktop. - Click the "Scan All Users" checkbox.
- Change the "Extra Registry" option to "SafeList"
- Push the
button. - Two reports will open, copy and paste them in a reply here:
- OTL.txt <-- Will be opened
- Extras.txt <-- Will be minimized
- OTL.txt <-- Will be opened
NEXT:
Please provide an update on how things are running in your next reply.
Have I helped you? If you'd like to assist in the fight against malware, click here 
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
#3
- Agent ST
-
- Group: Malware Response Team
- Posts: 12,662
- Joined: 15-March 09
- Gender:Male
- Location:Antarctica
Posted 04 June 2011 - 11:59 AM
Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Have I helped you? If you'd like to assist in the fight against malware, click here
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.
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