BleepingComputer.com: Can't get rid of Rootkit. Fake anti spyware windows

Hi BleepingComputer team,

I am having problems getting rid of a rootkit that I discovered this morning. I imediatley used ComboFix because that has always fixed my problems. Unfortunately, it didn't this time. I got an error informing me there was a root kit and that the computer needed to restart, I clicked ok and when it rebooted combofix started again but didn't start a new scan or anything. I apologize, but I do not have the messages saved. So I went to your website and followed the instructions for posting on this forum. Here is the DDS log:
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DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_22
Run by Jordan at 14:35:29 on 2011-05-26
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3037.2137 [GMT -4:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k Akamai
C:\Program Files\Virtual Vertex\Muster 6\dispatcher.exe
C:\Program Files\Virtual Vertex\Muster 6\renderclient.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
C:\Windows\system32\taskhost.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Windows\explorer.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\ScanSoft\OmniPage15\OpWare15.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\ScanSoft\OmniPage15\OpAgent.exe
C:\Program Files\Virtual Vertex\Muster 6\Notificator.exe
C:\Program Files\NETGEAR\WNA1000\WNA1000.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Windows\system32\Macromed\Flash\FlashUtil10n_ActiveX.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Jordan\Desktop\dds.scr
C:\Windows\system32\WSCRIPT.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [OpAgent] "c:\program files\scansoft\omnipage15\OpAgent.exe" /agent
uRun: [updatesst] "c:\programdata\security essentials ultimate pack\SecEls.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe"
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini
mRun: [Opware15] "c:\program files\scansoft\omnipage15\Opware15.exe"
mRun: [ScanSoft OmniPage 15-reminder] "c:\program files\scansoft\omnipage15\ereg\ereg.exe" -r "c:\programdata\scansoft\omnipage15.0\ereg\Ereg.ini
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\jordan\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\muster~1.lnk - c:\program files\virtual vertex\muster 6\Notificator.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wna1000\WNA1000.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\servic~1.lnk - c:\program files\virtual vertex\muster 6\ServiceControls.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
Trusted Zone: se-2011-download.com
Trusted Zone: se-2011-payment.com
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
.
============= SERVICES / DRIVERS ===============
.
R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2008-10-1 20384]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2009-7-13 20992]
R2 Muster_Dispatcher_6;Muster Dispatcher Service 6;c:\program files\virtual vertex\muster 6\dispatcher.exe [2011-1-12 18944]
R2 Muster_Renderclient_6;Muster Render Client Service 6;c:\program files\virtual vertex\muster 6\renderclient.exe [2011-1-12 19968]
R2 TabletServiceWacom;TabletServiceWacom;c:\program files\tablet\wacom\Wacom_Tablet.exe [2011-3-3 4807536]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-6-10 139776]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 DNIMp50;DNIMp50 NDIS Protocol Driver;c:\windows\system32\drivers\DNIMP50.sys [2006-11-16 21504]
S3 DNISp50;DNISp50 NDIS Protocol Driver;c:\windows\system32\drivers\DNISP50.sys [2006-11-16 20480]
S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\netgear\wna1000\jswpsapi.exe [2008-2-29 942080]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2011-3-3 10752]
S3 WNA1000;NETGEAR WNA1000 USB2.0 Wireless Card Service;c:\windows\system32\drivers\WNA1000.sys [2009-1-13 453120]
.
=============== Created Last 30 ================
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2011-05-26 18:32:19 -------- d-s---w- C:\ComboFix
2011-05-26 14:55:06 -------- d-----w- c:\programdata\Security Essentials Ultimate Pack
2011-05-23 20:07:45 -------- d-sh--w- C:\$RECYCLE.BIN
2011-05-23 07:06:17 -------- d-----w- c:\users\jordan\appdata\local\Diagnostics
2011-05-20 19:34:37 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-16 01:09:57 -------- d-----w- c:\users\jordan\appdata\roaming\OpenOffice.org
2011-05-16 01:09:02 -------- d-----w- c:\program files\OpenOffice.org 3
2011-05-16 01:08:31 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-05-10 20:25:16 -------- d-----w- c:\program files\SC
2011-05-10 19:19:03 5732688 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
2011-05-10 19:19:02 7071056 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{2adb6eed-bfcb-4f59-b995-35d422c9f177}\mpengine.dll
2011-05-10 19:16:59 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2011-05-10 00:21:29 -------- d-----w- c:\program files\MSXML 4.0
2011-05-10 00:21:20 95744 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-05-10 00:21:20 69632 ----a-w- c:\windows\system32\drivers\bowser.sys
2011-05-10 00:21:20 221696 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-05-10 00:21:20 123392 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-05-10 00:20:49 363520 ----a-w- c:\windows\system32\StructuredQuery.dll
2011-05-09 23:19:11 98816 ----a-w- c:\windows\sed.exe
2011-05-09 23:19:11 89088 ----a-w- c:\windows\MBR.exe
2011-05-09 23:19:11 256512 ----a-w- c:\windows\PEV.exe
2011-05-09 23:19:11 161792 ----a-w- c:\windows\SWREG.exe
2011-05-07 23:20:07 -------- d-----w- c:\users\jordan\appdata\local\Mozilla
2011-05-05 19:36:30 -------- d-----w- c:\program files\NETGEAR
2011-05-05 19:36:11 -------- d-----w- c:\programdata\NETGEAR
.
==================== Find3M ====================
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2011-03-11 05:40:24 1164288 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-11 05:40:24 1137664 ----a-w- c:\windows\system32\mfc42.dll
2009-11-20 04:08:02 3749224 ----a-w- c:\program files\common files\adlmint_libFNP.dll
2009-11-20 04:08:02 2941288 ----a-w- c:\program files\common files\adlmint.dll
.
============= FINISH: 14:35:41.15 ===============

I am running windows 7 and everytime it boots I have to wait for a 'security'check that takes 400 seconds to go through. The message talks about the system not being able to start work properly and needs to do a check and 'tune-up'. Then it advices me to register my anti virus software (I have none). Please help, it is my work computer and I can't afford to loose it.

EDIT: Posts merged ~Budapest

This post has been edited by Budapest: 29 May 2011 - 05:00 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you.

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  
  
• Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  
  
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  
  
• In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  
  
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  
  
• Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  
  
• Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  
  
• I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
  Because of this, you must reply within three days failure to reply will result in the topic being closed!
  
  
• Please do not PM me directly for help. If you have any questions, post them in this topic.
  
  
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________



I need some clarification, you said this is your work computer, does your company/business you work for have its own IT support?




Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.

Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)

In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

• Double-click on RKUnhookerLE.exe to start the program.
  Vista/Windows 7 users right-click and select Run As Administrator.
  
• Click the Report tab, then click Scan.
  
• Check Drivers, Stealth Code, and uncheck the rest.
  
• Click OK.
  
• Wait until it's finished and then go to File > Save Report.
  
• Save the report to your Desktop.
  
• Copy and paste the contents of the report into your next reply.

-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report

• Please download OTL from here:
  
  • Main Mirror
  
  
• Save it to your desktop.
  
• Double click on the icon on your desktop.
  
• Click the "Scan All Users" checkbox.
  
• Change the "Extra Registry" option to "SafeList"
  
• Push the button.
  
• Two reports will open, copy and paste them in a reply here:
  
  • OTL.txt <-- Will be opened
    
  • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.