BleepingComputer.com: Google redirect & Rootkit Problem

Forum Guidelines

Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Posted Image

Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.

Posted Image

DO NOT RUN ComboFix unless requested to.

Posted Image

Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.

Posted Image

When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.

Posted Image

Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.

2 Pages
←
1
2

You cannot start a new topic
You cannot reply to this topic

Google redirect & Rootkit Problem I can't remove the problem

#16 Martha Lace

New Member

Group: Members
Posts: 11
Joined: 11-May 11

Posted 07 June 2011 - 10:59 AM

Hi

Turned computer on and started disabling anti-virus. Diabled firewall then computer crashed. Since then the computer appears to boot ok but as soon as you try and do anything it immediately crashes again.

Can't do anything at all.

Martha

#17 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,462
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 07 June 2011 - 07:27 PM

Ok lets go back alittle further and see if it helps lets try #100

gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->

<-- Don't worry every little bit helps.

#18 Martha Lace

New Member

Group: Members
Posts: 11
Joined: 11-May 11

Posted 08 June 2011 - 02:26 AM

Hi

Tried #100 but although computer seems to boot ok it then immediately crashes

Martha

#19 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,462
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 08 June 2011 - 08:34 AM

Hello

do you have windows xp disk?

gringo

<-- Don't worry every little bit helps.

#20 Martha Lace

New Member

Group: Members
Posts: 11
Joined: 11-May 11

Posted 08 June 2011 - 11:48 AM

Hi

No. i have microsoft works discs, office 2003 disc and a dell drivers disc but not an xp disc. I'm not sure we ever had one as I'm usually good at keeping important stuff.

Martha

#21 gringo_pr

Bleepin Gringo

Group: Malware Response Team
Posts: 85,462
Joined: 03-July 08
Gender:Male
Location:Puerto rico

Posted 09 June 2011 - 01:09 PM

Hello Martha

considering the problems you are having and not having any of the install disks I think the best thing you could do is to reinstall windows

If you give me the type of computer you have I will find out if it has a restore partition to reinstall the os

you can use the usb we made to remove any files you may wish to keep

gringo

<-- Don't worry every little bit helps.

#22 Martha Lace

New Member

Group: Members
Posts: 11
Joined: 11-May 11

Posted 11 June 2011 - 01:22 PM

Hi

Thanks for all your help but I am now wondering that given the problems with this computer whether it may be time to buy a new one.

It is 4/5 years old and the malware has obviously caused alot of damage.

Probably a stupid question but how do I access files on it with the USB?

Martha