High wuauclt.exe & svchost.exe memory usage Do not know how to fix
#1
Posted 22 May 2011 - 05:30 PM
#2
Posted 22 May 2011 - 05:47 PM
Checkmark following boxes:
- List last 10 Event Viewer log
- List Users, Partitions and Memory size
Click Go and post the result.
=========================================================================================
Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.
=======================================================================================
Unless you installed Viewpoint Manager knowledgeably...
Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
Uninstall any of the following programs associated with Viewpoint:
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOL, AIM, Compuserve, etc.
=====================================================================================
Download, and install Quick Startup: http://www.glarysoft.com/qs.html
Go File>Export, save report, and paste it into your next post.
#3
Posted 22 May 2011 - 06:41 PM
MiniToolBox by Farbar
Ran by Kevin (administrator) on 22-05-2011 at 16:28:08
Microsoft Windows XP Service Pack 3 (X86)
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (05/15/2011 09:16:38 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 2.0.1.4120, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (05/15/2011 09:15:14 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 2.0.1.4120, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (05/11/2011 04:06:31 PM) (Source: Application Error) (User: )
Description: Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module unknown, version 0.0.0.0, fault address 0x5d7af2b3.
Processing media-specific event for [wmplayer.exe!ws!]
Error: (05/11/2011 04:06:10 PM) (Source: Application Error) (User: )
Description: Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module unknown, version 0.0.0.0, fault address 0x5d7af2b3.
Processing media-specific event for [wmplayer.exe!ws!]
Error: (05/11/2011 04:06:03 PM) (Source: Application Error) (User: )
Description: Faulting application napster.exe, version 4.6.3.4, faulting module unknown, version 0.0.0.0, fault address 0x5d7af2b3.
Processing media-specific event for [napster.exe!ws!]
Error: (05/11/2011 04:05:52 PM) (Source: Application Error) (User: )
Description: Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module unknown, version 0.0.0.0, fault address 0x5d7af2b3.
Processing media-specific event for [wmplayer.exe!ws!]
Error: (05/11/2011 04:05:47 PM) (Source: Application Error) (User: )
Description: Fault bucket -1855483389.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.
Error: (05/11/2011 04:05:43 PM) (Source: Application Error) (User: )
Description: Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module unknown, version 0.0.0.0, fault address 0x5d7af2b3.
Processing media-specific event for [wmplayer.exe!ws!]
Error: (05/11/2011 04:05:38 PM) (Source: Application Error) (User: )
Description: Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module unknown, version 0.0.0.0, fault address 0x5d7af2b3.
Processing media-specific event for [wmplayer.exe!ws!]
Error: (05/11/2011 04:05:15 PM) (Source: Application Error) (User: )
Description: Faulting application napster.exe, version 4.6.3.4, faulting module unknown, version 0.0.0.0, fault address 0x5d7af2b3.
Processing media-specific event for [napster.exe!ws!]
System errors:
=============
Error: (05/20/2011 01:47:05 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}
Error: (05/20/2011 01:47:01 PM) (Source: DCOM) (User: Kevin)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}
Error: (05/20/2011 01:40:03 PM) (Source: DCOM) (User: Kevin)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}
Error: (05/20/2011 01:29:31 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
BHDrvx86
ccHP
eeCtrl
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
OMCI
RasAcd
Rdbss
SRTSPX
SymIRON
SYMTDI
Tcpip
Error: (05/20/2011 01:29:31 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
%%31
Error: (05/20/2011 01:29:31 PM) (Source: Service Control Manager) (User: )
Description: The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31
Error: (05/20/2011 01:29:31 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error:
%%31
Error: (05/20/2011 01:29:31 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31
Error: (05/20/2011 01:29:31 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBT service which failed to start because of the following error:
%%31
Error: (05/20/2011 01:28:50 PM) (Source: DCOM) (User: Kevin)
Description: DCOM got error "%%1084" attempting to start the service netman with arguments ""
in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}
Microsoft Office Sessions:
=========================
Error: (05/15/2011 09:16:38 PM) (Source: Application Hang)(User: )
Description: firefox.exe2.0.1.4120hungapp0.0.0.000000000
Error: (05/15/2011 09:15:14 PM) (Source: Application Hang)(User: )
Description: firefox.exe2.0.1.4120hungapp0.0.0.000000000
Error: (05/11/2011 04:06:31 PM) (Source: Application Error)(User: )
Description: wmplayer.exe11.0.5721.5145unknown0.0.0.05d7af2b3
Error: (05/11/2011 04:06:10 PM) (Source: Application Error)(User: )
Description: wmplayer.exe11.0.5721.5145unknown0.0.0.05d7af2b3
Error: (05/11/2011 04:06:03 PM) (Source: Application Error)(User: )
Description: napster.exe4.6.3.4unknown0.0.0.05d7af2b3
Error: (05/11/2011 04:05:52 PM) (Source: Application Error)(User: )
Description: wmplayer.exe11.0.5721.5145unknown0.0.0.05d7af2b3
Error: (05/11/2011 04:05:47 PM) (Source: Application Error)(User: )
Description: -1855483389
Error: (05/11/2011 04:05:43 PM) (Source: Application Error)(User: )
Description: wmplayer.exe11.0.5721.5145unknown0.0.0.05d7af2b3
Error: (05/11/2011 04:05:38 PM) (Source: Application Error)(User: )
Description: wmplayer.exe11.0.5721.5145unknown0.0.0.05d7af2b3
Error: (05/11/2011 04:05:15 PM) (Source: Application Error)(User: )
Description: napster.exe4.6.3.4unknown0.0.0.05d7af2b3
========================= End of Event log errors =========================
========================= Memory info: ====================================
Percentage of memory in use: 77%
Total physical RAM: 766 MB
Available physical RAM: 174.88 MB
Total Pagefile: 1875.59 MB
Available Pagefile: 1418.61 MB
Total Virtual: 2047.88 MB
Available Virtual: 1996.45 MB
======================= Partitions: =======================================
2 Drive c: () (Fixed) (Total:74.52 GB) (Free:43.66 GB) NTFS
================= Users: ==================================================
User accounts for \\HIGHWIND
-------------------------------------------------------------------------------
Administrator Guest HelpAssistant
Kevin SUPPORT_388945a0
The command completed successfully.
================= End of Users ============================================
And here is the QuickStartup report:
Startup List report created on 5/22/2011 by Startup Manager
Name: Microsoft Works Update Detection
Path: C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: NvCplDaemon
Path: RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: nwiz
Path: nwiz.exe /install
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: NvMediaCenter
Path: RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: SoundMan
Path: SOUNDMAN.EXE
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: IgfxTray
Path: C:\WINDOWS\system32\igfxtray.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: HotKeysCmds
Path: C:\WINDOWS\system32\hkcmd.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: HP Component Manager
Path: "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: HPDJ Taskbar Utility
Path: C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: RemoteControl
Path: "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: Adobe Reader Speed Launcher
Path: "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: Adobe ARM
Path: "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: TkBellExe
Path: "C:\program files\real\realplayer\update\realsched.exe" -osboot
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: QuickTime Task
Path: "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: HP Software Update
Path: C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: SunJavaUpdateSched
Path: "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: ctfmon.exe
Path: C:\WINDOWS\system32\ctfmon.exe
Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: NortonUpdateAgent
Path: C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe
Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: Microsoft Works Calendar Reminders
Path: C:\PROGRA~1\COMMON~1\MICROS~1\WORKSS~1\WkCalRem.exe
Location: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Status: Enabled
------------------------------------------------------------------------------------------
Name: PowerReg Scheduler.exe
Path: C:\Documents and Settings\Kevin\Start Menu\Programs\Startup\\PowerReg Scheduler.exe
Location: C:\Documents and Settings\Kevin\Start Menu\Programs\Startup
Status: Enabled
------------------------------------------------------------------------------------------
Total 20 Items
The "Procexp.txt" file is attached, and I removed the Viewpoint programs.
Attached File(s)
-
Procexp.txt (6.05K)
Number of downloads: 2
#5
Posted 22 May 2011 - 07:26 PM
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
DefaultUserProfile REG_SZ Default User
AllUsersProfile REG_SZ All Users
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18
ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprofile
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19
ProfileImagePath REG_EXPAND_SZ %SystemDrive%\Documents and Settings\LocalService
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
ProfileImagePath REG_EXPAND_SZ %SystemDrive%\Documents and Settings\NetworkService
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-299502267-1972579041-1801674531-1004
ProfileImagePath REG_EXPAND_SZ %SystemDrive%\Documents and Settings\Kevin
SystemRoot REG_SZ C:\WINDOWS
#6
Posted 22 May 2011 - 08:11 PM
Process Explorer log looks good as well.
Let's start with reducing startup list, as some of those startups are not needed to operate your computer.
Re-run QuickStartup and UN-check following items:
Microsoft Works Update Detection
NvCplDaemon
nwiz
SoundMan
IgfxTray
Adobe ARM
TkBellExe
HP Software Update
SunJavaUpdateSched
PowerReg Scheduler.exe
Restart computer, use it for a while and let me know how it goes.
#7
Posted 23 May 2011 - 09:48 AM
#8
Posted 23 May 2011 - 06:58 PM
#9
Posted 23 May 2011 - 09:41 PM
#10
Posted 23 May 2011 - 09:46 PM
#11
Posted 14 June 2011 - 07:05 PM
#12
Posted 14 June 2011 - 07:09 PM
#13
Posted 14 June 2011 - 07:22 PM
Startup List report created on 6/14/2011 by Startup Manager
Name: NortonUpdateAgent
Path: C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe
Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: Adobe Reader Speed Launcher
Path: "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: Microsoft Works Calendar Reminders
Path: C:\PROGRA~1\COMMON~1\MICROS~1\WORKSS~1\WkCalRem.exe
Location: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Status: Enabled
------------------------------------------------------------------------------------------
Name: HotKeysCmds
Path: C:\WINDOWS\system32\hkcmd.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: Microsoft Works Update Detection
Path: C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: HPDJ Taskbar Utility
Path: C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: RemoteControl
Path: "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: HP Component Manager
Path: "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: QuickTime Task
Path: "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: NvCplDaemon
Path: RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: NvMediaCenter
Path: RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: ctfmon.exe
Path: C:\WINDOWS\system32\ctfmon.exe
Location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Status: Enabled
------------------------------------------------------------------------------------------
Name: NvCplDaemon
Path: RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: nwiz
Path: nwiz.exe /install
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: SoundMan
Path: SOUNDMAN.EXE
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: IgfxTray
Path: C:\WINDOWS\system32\igfxtray.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: Adobe ARM
Path: "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: TkBellExe
Path: "C:\program files\real\realplayer\update\realsched.exe" -osboot
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: HP Software Update
Path: C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: SunJavaUpdateSched
Path: "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Status: Disabled
------------------------------------------------------------------------------------------
Name: PowerReg Scheduler.exe
Path: C:\Documents and Settings\Kevin\Start Menu\Programs\Startup-Disabled\\PowerReg Scheduler.exe
Location: C:\Documents and Settings\Kevin\Start Menu\Programs\Startup
Status: Disabled
------------------------------------------------------------------------------------------
Total 21 Items
#14
Posted 14 June 2011 - 07:33 PM
Re-run the program and UN-check:
PowerReg Scheduler.exe
SunJavaUpdateSched
Microsoft Works Update Detection
HP Software Update
TkBellExe
Adobe ARM
IgfxTray
SoundMan
nwiz
NvCplDaemon (2 entries)
Restart computer.
#15
Posted 14 June 2011 - 07:57 PM
• Microsoft Works Update Detection
• NvCplDaemon
The other programs were already un-checked, including one of the "NvCplDaemon" programs.
I've restarted my computer and the wuauclt.exe stayed around 8,000 for a few minutes and then completely went away. Un-checking those two programs seems to have helped, but I'm not sure if the problem will persist once again tomorrow or next week.

Help


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