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malware removed but... all files, icons are hidden and PC is sluggish

#1 User is offline   BCord 

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Posted 20 May 2011 - 11:44 AM

Our family laptop was attacked by malware yesterday. The name: Defender. It hid files from all menus and desktop icons, though the Trend Micro antivirus software may be slowing things up, too. We tried to install and run MBAM in Safe Mode but it wouldn't run. So, we found and ran SuperAntiSpyware Portable. It may have helped slightly. Still couldn't run MBAM. Then we ran Spyware Doctor in Safe Mode three times(quick, then complete, then quick again until everything was removed). Then, still not being able run MBAM, even from flash, I found Combofix from an old session with you and ran it and it seemed to help, though there were error messages. (I wish I had seen your Forum warning about this! No log was created, by the way.) Finally, last night we got MBAM to work and it found something. Where we are now: Still all programs are hidden and no icons appear on the desktop. Also the antivirus software (Trend Micro)appears to not be working properly and is asking to be reinstalled. Also, the computer continues to be extremely sluggish. On the good side, it appears the malware is gone (see below).

We get one error message that is not Trend-Micro related upon bootup: "Error...Unable to locate c:\documents and settings\will c\local settings\application data\BVRP software\not waiting\MoHog.xt file" whatever that is.

I have attached two logs: rkill and the MBAM log. Thanks...I hope you'll help us out, even though we used Combofix.


This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Will C on 05/20/2011 at 9:22:34.


Processes terminated by Rkill or while it was running:




Rkill completed on 05/20/2011 at 9:23:11.


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5363

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/20/2011 8:38:42 AM
mbam-log-2011-05-20 (08-38-42).txt

Scan type: Full scan (C:\|)
Objects scanned: 262964
Time elapsed: 1 hour(s), 50 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallPaper (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

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