BleepingComputer.com: Window Recovery Virus

This laptop has the Windows Recovery virus that all the files are hidden under the profile of the user that had it last. Also, the associated error messages that come up with it. When I log on as local admin, the files are there but are "transparent". All the folders and files are hidden according to their properties. And the Windows Recovery windows don't pop up as local admin.

CD Emulation is disabled.

DDS log is below:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Administrator at 14:27:13.31 on 17/05/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2000.1321 [GMT -6:00]
.
AV: Trend Micro Security Agent *Enabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
c:\Program Files\Intel\WiFi\bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\audio\r213367\stacsv.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
svchost.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
c:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
c:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
c:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\DYMO\DYMO Label Software\DLSService.exe
C:\Program Files\Nokia\Nokia Internet Modem\NokiaInternetModem_AppStart.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Site2Site\bin\site2site-gui.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\WINDOWS\vVX6000.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DYMO\DYMO Label Software\DymoQuickPrint.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Administrator\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uSearch Page = hxxp://www.bing.com
uSearch Bar = hxxp://www.bing.com/sphome.aspx
mSearchAssistant = hxxp://www.bing.com/sphome.aspx
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.6.1106\6.6.1077\TmIEPlg.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [msnmsgr] "c:\progra~1\wi1f86~1\messen~1\msnmsgr.exe" /background
uRun: [DymoQuickPrint] "c:\program files\dymo\dymo label software\DymoQuickPrint.exe" /startup
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [DellControlPoint] "c:\program files\dell\dell controlpoint\Dell.ControlPoint.exe"
mRun: [DellConnectionManager] "c:\program files\dell\dell controlpoint\connection manager\Dell.UCM.exe"
mRun: [<NO NAME>]
mRun: [ChangeTPMAuth] c:\program files\wave systems corp\common\ChangeTPMAuth.exe /T:NTRU12
mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe
mRun: [USCService] c:\program files\dell\dell controlpoint\security manager\BcmDeviceAndTaskStatusService.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [DLSService] "c:\program files\dymo\dymo label software\DLSService.exe"
mRun: [NokiaInternetModem_AppStart.exe] "c:\program files\nokia\nokia internet modem\nokiainternetmodem_appstart.exe" "-start" "c:\program files\nokia\nokia internet modem\NokiaInternetModem.exe"
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [site2site-gui] c:\program files\site2site\bin\site2site-gui.exe
mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
mRun: [RIMBBLaunchAgent.exe] c:\program files\common files\research in motion\usb drivers\RIMBBLaunchAgent.exe
mRun: [VX6000] c:\windows\vVX6000.exe
mPolicies-system: RunStartupScriptSync = 1 (0x1)
mPolicies-system: DisableTaskMgr = 1 (0x1)
IE: Append the content of the link to existing PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Append the content of the selected links to existing PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
IE: Append to existing PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Create PDF file - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF file from the content of the link - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF files from the selected links - c:\program files\nuance\pdf professional 7\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: Open with Nuance PDF Converter 7.0 - c:\program files\nuance\pdf professional 7\cnvres_eng.dll /100
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.6.1106\6.6.1077\TmIEPlg.dll
Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - c:\program files\trend micro\client server security agent\uiframework\ProToolbarIMRatingActiveX.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 wvauth
Hosts: 192.168.100.25 connect
.
============= SERVICES / DRIVERS ===============
.
R2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2011-4-11 196320]
R2 ASFAgent;ASF Agent;c:\program files\intel\asf agent\ASFAgent.exe [2007-4-19 133968]
R2 buttonsvc32;Dell ControlPoint Button Service;c:\program files\dell\dell controlpoint\DCPButtonSvc.exe [2009-4-27 293968]
R2 Credential Vault Host Control Service;Credential Vault Host Control Service;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostControlService.exe [2009-6-26 812392]
R2 Credential Vault Host Storage;Credential Vault Host Storage;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostStorageService.exe [2009-6-26 26984]
R2 dcpsysmgrsvc;Dell ControlPoint System Manager;c:\program files\dell\dell controlpoint\system manager\DCPSysMgrSvc.exe [2009-7-16 376096]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-12-8 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-9-17 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-3-23 47640]
R2 SMManager;Smith Micro Connection Manager Service;c:\program files\dell\dell controlpoint\connection manager\SMManager.exe [2009-10-5 76288]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2011-4-11 65296]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2010-2-2 112512]
R3 cvusbdrv;Dell ControlVault;c:\windows\system32\drivers\cvusbdrv.sys [2010-2-2 33832]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [2010-2-2 240344]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2010-2-2 109568]
R3 nokia_cs1x_dc_enum;Nokia Internet Stick DC Enumerator;c:\windows\system32\drivers\nokia_cs1x_dc_enum.sys [2010-4-22 81408]
R3 SRS_PremiumSound_Service;SRS Labs Premium Sound;c:\windows\system32\drivers\SRS_PremiumSound_i386.sys [2010-2-2 232744]
R3 tap0801;TAP-Win32 Adapter V8;c:\windows\system32\drivers\tap0801.sys [2011-3-27 26624]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-24 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-24 135664]
S3 nokia_cs1x_cdc_acm;Nokia Internet Stick CDC-ACM driver;c:\windows\system32\drivers\nokia_cs1x_cdc_acm.sys [2010-4-22 85888]
S3 nokia_cs1x_cdc_ecm;nokia_cs1x_cdc_ecm;c:\windows\system32\drivers\nokia_cs1x_cdc_ecm.sys [2010-4-22 50304]
S3 nokia_cs1x_cpo;Nokia Internet Stick Mass Storage Device;c:\windows\system32\drivers\nokia_cs1x_cpo.sys [2010-4-22 9856]
S3 NvtSp50;NvtSp50 NDIS Protocol Driver;c:\windows\system32\drivers\nvtsp50.sys --> c:\windows\system32\drivers\NvtSp50.sys [?]
S3 VX6000;Microsoft LifeCam VX-6000;c:\windows\system32\drivers\VX6000Xp.sys [2010-1-29 2074480]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-25 14336]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== Created Last 30 ================
.
2011-05-08 20:37:27 546838 ---ha-w- c:\windows\system32\PerfStringBackup.TMP
2011-05-08 15:05:37 438784 ---ha-w- c:\docume~1\alluse~1\applic~1\18079524.exe
2011-05-08 14:59:06 510976 ---ha-w- c:\docume~1\alluse~1\applic~1\qgDgwUnAlpk.exe
2011-05-04 19:06:04 -------- d--h--w- c:\program files\Citrix
2011-04-20 23:30:18 664 ---ha-w- c:\docume~1\admini~1\locals~1\applic~1\d3d9caps.tmp
2011-04-20 22:54:51 53248 ---ha-r- c:\docume~1\admini~1\applic~1\microsoft\installer\{b0a92733-c870-415c-a494-df72c2c58402}\ARPPRODUCTICON.exe
2011-04-20 22:51:27 -------- d--h--w- c:\docume~1\admini~1\locals~1\applic~1\Research In Motion
2011-04-20 22:51:27 -------- d--h--w- c:\docume~1\admini~1\applic~1\Research In Motion
2011-04-20 09:06:00 -------- d--h--w- c:\windows\ServicePackFiles
2011-04-19 14:40:36 229888 -c-h--w- c:\windows\system32\dllcache\fxscover.exe
2011-04-19 14:40:10 45568 -c-h--w- c:\windows\system32\dllcache\dnsrslvr.dll
2011-04-18 20:44:26 92112 ----a-w- c:\windows\system32\drivers\tmtdi.sys
.
==================== Find3M ====================
.
2011-03-07 05:33:50 692736 ---ha-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 ---ha-w- c:\windows\system32\vbscript.dll
2011-03-03 13:27:43 1866880 ---ha-w- c:\windows\system32\win32k.sys
2011-02-22 23:06:29 916480 ---ha-w- c:\windows\system32\wininet.dll
2011-02-22 23:06:29 43520 ---ha-w- c:\windows\system32\licmgr10.dll
2011-02-22 23:06:29 1469440 ---h--w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:41:59 385024 ---ha-w- c:\windows\system32\html.iec
2011-02-17 12:32:12 5120 ---ha-w- c:\windows\system32\xpsp4res.dll
.
============= FINISH: 14:28:02.93 ===============

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


I want you to run this first -= http://download.bleepingcomputer.com/grinler/unhide.exe


Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• Log from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Here we go! As LOCAL Admin in Normal mode

Ran unhide.exe

Ran Combofix...it tried to connect to the internet to install the Recovery Console but I had just plugged the network cable back in and it didn't recognize it so it started running without that. It got about 23 stages or so through and then "blue screen of death". Rebooted the computer and tried again. This time it ran, took a LONG time. It did reboot the computer once and because the Trend Micros is set to load on start up it was running for the second part of the process, is that a problem?

Log Below. After the Combofix ran the files are now visible, but it's still a bit "off" hard to describe it. Google randomly asking if I want to disable the toolbar, users's "My Documents" still not synching. The Windows Recover has stopped popping up.

ComboFix 11-05-17.03 - Administrator 18/05/2011 15:16:42.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2000.1309 [GMT -6:00]
Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe
AV: Trend Micro Security Agent *Disabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\All Users\Application Data\18079524.exe
c:\documents and settings\All Users\Application Data\qgDgwUnAlpk.exe
c:\documents and settings\emily.nickle.KFL\g2mdlhlpx.exe
C:\install.exe
.
.
((((((((((((((((((((((((( Files Created from 2011-04-18 to 2011-05-18 )))))))))))))))))))))))))))))))
.
.
2011-05-06 19:51 . 2011-05-17 20:23 -------- d-----w- c:\documents and settings\matthew.andrade
2011-05-04 19:06 . 2011-05-04 19:06 -------- d-----w- c:\program files\Citrix
2011-05-04 19:04 . 2011-05-04 19:04 -------- d-----w- c:\windows\Sun
2011-05-04 16:39 . 2011-05-04 16:39 -------- d-----w- c:\documents and settings\besadmin
2011-04-25 17:50 . 2011-04-25 17:50 -------- d-----w- c:\documents and settings\clare.dejersey\Local Settings\Application Data\Google
2011-04-21 15:16 . 2011-04-21 15:16 -------- d-----w- c:\documents and settings\clare.dejersey\Application Data\Blackberry Desktop
2011-04-21 15:14 . 2011-04-21 15:14 -------- d-----w- c:\documents and settings\clare.dejersey\Local Settings\Application Data\Research In Motion
2011-04-21 15:14 . 2011-04-21 15:14 -------- d-----w- c:\documents and settings\clare.dejersey\Application Data\Research In Motion
2011-04-21 15:13 . 2011-04-21 15:13 -------- d-----w- c:\documents and settings\clare.dejersey\Local Settings\Application Data\LogMeIn
2011-04-20 23:30 . 2011-04-20 23:30 664 ----a-w- c:\documents and settings\Administrator\Local Settings\Application Data\d3d9caps.tmp
2011-04-20 22:54 . 2011-04-20 22:54 53248 ----a-r- c:\documents and settings\Administrator\Application Data\Microsoft\Installer\{B0A92733-C870-415C-A494-DF72C2C58402}\ARPPRODUCTICON.exe
2011-04-20 22:51 . 2011-04-20 22:51 -------- d-----w- c:\documents and settings\Administrator\Application Data\Research In Motion
2011-04-20 22:51 . 2011-04-20 22:51 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Research In Motion
2011-04-20 19:31 . 2011-04-20 19:31 -------- d-----w- c:\documents and settings\Helpdesk\Local Settings\Application Data\Research In Motion
2011-04-20 19:31 . 2011-04-20 19:32 -------- d-----w- c:\documents and settings\Helpdesk\Application Data\Research In Motion
2011-04-20 09:06 . 2011-04-20 09:06 -------- d-----w- c:\windows\ServicePackFiles
2011-04-19 14:40 . 2011-02-11 13:25 229888 -c----w- c:\windows\system32\dllcache\fxscover.exe
2011-04-19 14:40 . 2009-04-20 17:17 45568 -c----w- c:\windows\system32\dllcache\dnsrslvr.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-05-18 21:31 . 2010-02-02 14:05 0 ----a-w- c:\documents and settings\Administrator\Local Settings\Application Data\WavXMapDrive.bat
2011-05-04 18:55 . 2010-11-16 23:57 0 ----a-w- c:\documents and settings\emily.nickle.KFL\Local Settings\Application Data\WavXMapDrive.bat
2011-04-21 15:13 . 2011-01-10 16:13 0 ----a-w- c:\documents and settings\clare.dejersey\Local Settings\Application Data\WavXMapDrive.bat
2011-04-21 14:57 . 2011-03-25 18:16 664 ----a-w- c:\documents and settings\Helpdesk\Local Settings\Application Data\d3d9caps.tmp
2011-04-20 22:57 . 2011-03-25 16:44 0 ----a-w- c:\documents and settings\Helpdesk\Local Settings\Application Data\WavXMapDrive.bat
2011-04-11 22:22 . 2011-04-11 22:20 0 ----a-w- c:\documents and settings\lorraine.steele.KFL\Local Settings\Application Data\WavXMapDrive.bat
2011-03-25 17:34 . 2011-03-25 17:34 73728 ----a-r- c:\documents and settings\Helpdesk\Application Data\Microsoft\Installer\{EBFEEB3F-3E3B-4725-A4E0-376144CE4F76}\liteico.exe.827545C6_7013_4DE1_8E6C_DAEE4C57F54A.exe
2011-03-25 17:34 . 2011-03-25 17:34 73728 ----a-r- c:\documents and settings\Helpdesk\Application Data\Microsoft\Installer\{EBFEEB3F-3E3B-4725-A4E0-376144CE4F76}\ARPICON.exe
2011-03-23 23:07 . 2011-03-23 23:07 0 ----a-w- c:\documents and settings\information\Local Settings\Application Data\WavXMapDrive.bat
2011-03-11 23:13 . 2011-03-11 23:13 53248 ----a-r- c:\documents and settings\emily.nickle.KFL\Application Data\Microsoft\Installer\{6BA13EFC-E8D0-4D37-AF04-42796CF0E8F5}\ARPPRODUCTICON.exe
2011-03-07 05:33 . 2008-04-25 21:27 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 18:43 . 2011-03-04 18:43 0 ----a-w- c:\documents and settings\michelle.pedersen\Local Settings\Application Data\WavXMapDrive.bat
2011-03-04 06:37 . 2008-04-25 16:16 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:27 . 2008-04-25 16:16 1866880 ----a-w- c:\windows\system32\win32k.sys
2011-02-26 02:10 . 2011-04-11 22:24 81168 ----a-w- c:\windows\system32\drivers\tmactmon.sys
2011-02-26 02:09 . 2011-04-11 22:24 65296 ----a-w- c:\windows\system32\drivers\tmevtmgr.sys
2011-02-26 02:09 . 2011-04-11 22:24 190736 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2011-02-22 23:06 . 2008-04-25 16:16 916480 ----a-w- c:\windows\system32\wininet.dll
2011-02-22 23:06 . 2008-04-25 16:16 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 23:06 . 2008-04-25 16:16 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:41 . 2008-04-25 16:16 385024 ----a-w- c:\windows\system32\html.iec
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\EnabledUnlockedFDEIconOverlay]
@="{30D3C2AF-9709-4D05-9CF4-13335F3C1E4A}"
[HKEY_CLASSES_ROOT\CLSID\{30D3C2AF-9709-4D05-9CF4-13335F3C1E4A}]
2009-06-12 00:41 49152 ----a-w- c:\program files\Wave Systems Corp\Trusted Drive Manager\TdmIconOverlay.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\UninitializedFdeIconOverlay]
@="{CF08DA3E-C97D-4891-A66B-E39B28DD270F}"
[HKEY_CLASSES_ROOT\CLSID\{CF08DA3E-C97D-4891-A66B-E39B28DD270F}]
2009-06-12 00:41 49152 ----a-w- c:\program files\Wave Systems Corp\Trusted Drive Manager\TdmIconOverlay.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2010-02-25 39408]
"DymoQuickPrint"="c:\program files\DYMO\DYMO Label Software\DymoQuickPrint.exe" [2010-01-27 1885944]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2009-02-22 200704]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-03-17 483420]
"AESTFltr"="c:\windows\system32\AESTFltr.exe" [2009-03-17 729088]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-02-26 134656]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-02-26 166912]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-02-26 134656]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-02-11 186904]
"DellControlPoint"="c:\program files\Dell\Dell ControlPoint\Dell.ControlPoint.exe" [2009-06-12 656384]
"DellConnectionManager"="c:\program files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe" [2009-10-06 1826816]
"ChangeTPMAuth"="c:\program files\Wave Systems Corp\Common\ChangeTPMAuth.exe" [2009-06-03 184320]
"WavXMgr"="c:\program files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe" [2009-05-18 145920]
"USCService"="c:\program files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe" [2009-07-05 15872]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-02-05 128232]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"DLSService"="c:\program files\DYMO\DYMO Label Software\DLSService.exe" [2010-01-27 55808]
"NokiaInternetModem_AppStart.exe"="c:\program files\Nokia\Nokia Internet Modem\NokiaInternetModem_AppStart.exe" [2010-05-06 140288]
"Synchronization Manager"="c:\windows\system32\mobsync.exe" [2008-04-14 143360]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-09-23 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2010-09-17 63048]
"site2site-gui"="c:\program files\Site2Site\bin\site2site-gui.exe" [2008-07-02 175616]
"Trend Micro Client Framework"="c:\program files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe" [2010-12-25 116752]
"RIMBBLaunchAgent.exe"="c:\program files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe" [2011-02-18 79192]
"VX6000"="c:\windows\vVX6000.exe" [2010-01-29 764784]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LMIinit]
2010-12-08 19:11 87424 ----a-w- c:\windows\system32\LMIinit.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Research In Motion\\BlackBerry Desktop\\Rim.Desktop.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5985:TCP"= 5985:TCP:*:Disabled:Windows Remote Management
.
R2 Amsp;Trend Micro Solution Platform;c:\program files\Trend Micro\AMSP\coreServiceShell.exe [11/04/2011 4:23 PM 196320]
R2 ASFAgent;ASF Agent;c:\program files\Intel\ASF Agent\ASFAgent.exe [19/04/2007 5:56 AM 133968]
R2 buttonsvc32;Dell ControlPoint Button Service;c:\program files\Dell\Dell ControlPoint\DCPButtonSvc.exe [27/04/2009 1:40 PM 293968]
R2 Credential Vault Host Control Service;Credential Vault Host Control Service;c:\program files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe [26/06/2009 9:26 AM 812392]
R2 Credential Vault Host Storage;Credential Vault Host Storage;c:\program files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe [26/06/2009 9:26 AM 26984]
R2 dcpsysmgrsvc;Dell ControlPoint System Manager;c:\program files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe [16/07/2009 12:04 PM 376096]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\LogMeIn\x86\LMIGuardianSvc.exe [08/12/2010 1:11 PM 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\rainfo.sys [17/09/2010 3:40 PM 12856]
R2 SMManager;Smith Micro Connection Manager Service;c:\program files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe [05/10/2009 7:40 PM 76288]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [11/04/2011 4:24 PM 65296]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [02/02/2010 9:21 AM 112512]
R3 cvusbdrv;Dell ControlVault;c:\windows\system32\drivers\cvusbdrv.sys [02/02/2010 9:21 AM 33832]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [02/02/2010 9:21 AM 240344]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [02/02/2010 9:21 AM 109568]
R3 nokia_cs1x_dc_enum;Nokia Internet Stick DC Enumerator;c:\windows\system32\drivers\nokia_cs1x_dc_enum.sys [22/04/2010 3:07 PM 81408]
R3 SRS_PremiumSound_Service;SRS Labs Premium Sound;c:\windows\system32\drivers\SRS_PremiumSound_i386.sys [02/02/2010 7:51 AM 232744]
R3 tap0801;TAP-Win32 Adapter V8;c:\windows\system32\drivers\tap0801.sys [27/03/2011 12:51 PM 26624]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [24/02/2010 8:34 PM 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [24/02/2010 8:34 PM 135664]
S3 nokia_cs1x_cdc_acm;Nokia Internet Stick CDC-ACM driver;c:\windows\system32\drivers\nokia_cs1x_cdc_acm.sys [22/04/2010 3:07 PM 85888]
S3 nokia_cs1x_cdc_ecm;nokia_cs1x_cdc_ecm;c:\windows\system32\drivers\nokia_cs1x_cdc_ecm.sys [22/04/2010 3:07 PM 50304]
S3 nokia_cs1x_cpo;Nokia Internet Stick Mass Storage Device;c:\windows\system32\drivers\nokia_cs1x_cpo.sys [22/04/2010 3:07 PM 9856]
S3 NvtSp50;NvtSp50 NDIS Protocol Driver;c:\windows\system32\Drivers\NvtSp50.sys --> c:\windows\system32\Drivers\NvtSp50.sys [?]
S3 VX6000;Microsoft LifeCam VX-6000;c:\windows\system32\drivers\VX6000Xp.sys [29/01/2010 1:04 AM 2074480]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [25/04/2008 10:16 AM 14336]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
WINRM REG_MULTI_SZ WINRM
.
Contents of the 'Scheduled Tasks' folder
.
2011-05-18 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-25 02:34]
.
2011-05-18 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-25 02:34]
.
.
------- Supplementary Scan -------
.
uStart Page = about:blank
IE: Append the content of the link to existing PDF file - c:\program files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Append the content of the selected links to existing PDF file - c:\program files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
IE: Append to existing PDF file - c:\program files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
IE: Create PDF file - c:\program files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF file from the content of the link - c:\program files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
IE: Create PDF files from the selected links - c:\program files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: Open with Nuance PDF Converter 7.0 - c:\program files\Nuance\PDF Professional 7\cnvres_eng.dll /100
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-msnmsgr - c:\progra~1\WI1F86~1\MESSEN~1\msnmsgr.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-05-18 15:31
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-2334351471-1141949731-561043862-500\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (Administrator)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,39,28,3c,56,e3,7c,25,45,be,cb,15,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,39,28,3c,56,e3,7c,25,45,be,cb,15,\
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10p_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10p_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(1120)
c:\windows\system32\LMIinit.dll
.
- - - - - - - > 'explorer.exe'(5484)
c:\windows\system32\WININET.dll
c:\windows\system32\igfxdo.dll
c:\program files\Wave Systems Corp\Trusted Drive Manager\TdmIconOverlay.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.5592_x-ww_179798c8\MSVCR80.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Intel\WiFi\bin\S24EvMon.exe
c:\drivers\audio\r213367\stacsv.exe
c:\windows\system32\wbem\unsecapp.exe
c:\program files\Trend Micro\AMSP\coreFrameworkHost.exe
c:\program files\Intel\WiFi\bin\EvtEng.exe
c:\program files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\LogMeIn\x86\RaMaint.exe
c:\program files\LogMeIn\x86\LogMeIn.exe
c:\program files\Common Files\Intel\WirelessCommon\RegSrvc.exe
c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\program files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
c:\program files\Trend Micro\Client Server Security Agent\tmlisten.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\DellTPad\ApMsgFwd.exe
c:\program files\DellTPad\HidFind.exe
c:\program files\DellTPad\Apntex.exe
c:\program files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
.
**************************************************************************
.
Completion time: 2011-05-18 16:03:00 - machine was rebooted
ComboFix-quarantined-files.txt 2011-05-18 22:02
.
Pre-Run: 116,315,021,312 bytes free
Post-Run: 118,507,253,760 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
.
- - End Of File - - 690409406C97ACA549F36B0DE66893A9

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.4.1

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Your Java is out of date.

It can be updated by the Java control panel

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  
• An update should begin;
  
• follow the prompts

Clear your Java Cache

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
  
  • On the General tab, under Temporary Internet Files, click the Settings button.
    
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and Applets
    Trace and Log Files
    
    
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    
  • Click OK to leave the Temporary Files Window
    
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
  
• Save any unsaved work. TFC will close all open application windows.
  
• Double-click TFC.exe to run the program.
  
• If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM


• Double-click mbam icon
  
• go to the update tab at the top
  
• click on check for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis Installer
  
• Save HijackThis Installer to your desktop.
  
• Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  
• Come back here to this thread and Paste the log in your next reply.
  
• DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

In your next post I need the following


• Log From MBAM
  
• report from Hijackthis
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Adober reader Uninstalled.
Java Updated
Java Cache cleared

TFC ran fine.

MBAM log below. It took two tries to update the database, but ran fine.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6619

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

19/05/2011 11:57:34 AM
mbam-log-2011-05-19 (11-57-34).txt

Scan type: Quick scan
Objects scanned: 413684
Time elapsed: 6 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


HijackThis ran fine, report below:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:06:18 PM, on 19/05/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Intel\WiFi\bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
c:\drivers\audio\r213367\stacsv.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
c:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
c:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
c:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\DYMO\DYMO Label Software\DLSService.exe
C:\Program Files\Nokia\Nokia Internet Modem\NokiaInternetModem_AppStart.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Site2Site\bin\site2site-gui.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\WINDOWS\vVX6000.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DYMO\DYMO Label Software\DymoQuickPrint.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://g.msn.com/USREL/1
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.6.1106\6.6.1077\TmIEPlg.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [DellControlPoint] "c:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe"
O4 - HKLM\..\Run: [DellConnectionManager] "C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe"
O4 - HKLM\..\Run: [ChangeTPMAuth] C:\Program Files\Wave Systems Corp\Common\ChangeTPMAuth.exe /T:NTRU12
O4 - HKLM\..\Run: [WavXMgr] C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe
O4 - HKLM\..\Run: [USCService] C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [DLSService] "C:\Program Files\DYMO\DYMO Label Software\DLSService.exe"
O4 - HKLM\..\Run: [NokiaInternetModem_AppStart.exe] "C:\Program Files\Nokia\Nokia Internet Modem\NokiaInternetModem_AppStart.exe" "-start" "C:\Program Files\Nokia\Nokia Internet Modem\NokiaInternetModem.exe"
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [site2site-gui] C:\Program Files\Site2Site\bin\site2site-gui.exe
O4 - HKLM\..\Run: [Trend Micro Client Framework] "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe"
O4 - HKLM\..\Run: [RIMBBLaunchAgent.exe] C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
O4 - HKLM\..\Run: [VX6000] C:\WINDOWS\vVX6000.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [DymoQuickPrint] "C:\Program Files\DYMO\DYMO Label Software\DymoQuickPrint.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Append the content of the link to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
O8 - Extra context menu item: Append the content of the selected links to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
O8 - Extra context menu item: Append to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
O8 - Extra context menu item: Create PDF file - res://C:\Program Files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
O8 - Extra context menu item: Create PDF file from the content of the link - res://C:\Program Files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
O8 - Extra context menu item: Create PDF files from the selected links - res://C:\Program Files\Nuance\PDF Professional 7\Bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O8 - Extra context menu item: Open with Nuance PDF Converter 7.0 - res://C:\Program Files\Nuance\PDF Professional 7\cnvres_eng.dll /100
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = kfl.local
O17 - HKLM\Software\..\Telephony: DomainName = kfl.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = kfl.local
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\AMSP\Module\20004\1.6.1106\6.6.1077\TmIEPlg.dll
O18 - Protocol: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - C:\Program Files\Trend Micro\Client Server Security Agent\UIFramework\ProToolbarIMRatingActiveX.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Trend Micro Solution Platform (Amsp) - Trend Micro Inc. - C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
O23 - Service: ASF Agent (ASFAgent) - Intel Corporation - C:\Program Files\Intel\ASF Agent\ASFAgent.exe
O23 - Service: Dell ControlPoint Button Service (buttonsvc32) - Dell Inc. - C:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
O23 - Service: Credential Vault Host Control Service - Broadcom Corporation - C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
O23 - Service: Credential Vault Host Storage - Broadcom Corporation - C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
O23 - Service: Dell ControlPoint System Manager (dcpsysmgrsvc) - Dell Inc. - c:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - c:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - c:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless WiFi Service (S24EventMonitor) - Intel® Corporation - c:\Program Files\Intel\WiFi\bin\S24EvMon.exe
O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe
O23 - Service: Smith Micro Connection Manager Service (SMManager) - Smith Micro Software, Inc. - C:\Program Files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - c:\drivers\audio\r213367\stacsv.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: NTRU TSS v1.2.1.29 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
O23 - Service: Trend Micro Security Agent Communicator (TmListen) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe

--
End of file - 14135 bytes

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis
  
• Click on the Scan button
  
• Put a check beside all of the items listed below (if present):
  
  
  O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
  O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
  O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
  O4 - HKLM\..\Run: [DellControlPoint] "c:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe"
  O4 - HKLM\..\Run: [DellConnectionManager] "C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe"
  O4 - HKLM\..\Run: [USCService] C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe
  O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
  O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
  O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
  O4 - HKLM\..\Run: [site2site-gui] C:\Program Files\Site2Site\bin\site2site-gui.exe
  O4 - HKLM\..\Run: [VX6000] C:\WINDOWS\vVX6000.exe
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
  O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  
  
  
  
• Close all open windows and browsers/email, etc...
  
• Click on the "Fix Checked" button
  
• When completed, close the application.
  
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brakets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the activex control to install
  
  • Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options
  
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• Wait for the scan to finish
  
• Click on copy to clipboard and paste the results here in this topic
  
• you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

Gringo

OK, followed your advice re: unneeded startup entries.

Ran ESET Online Scanner. I couldn't get it to work (tried about 4 times) under normal mode. I would click on button on the webpage and it would just hang. I rebooted and the same result. I finally got it to work under Safe Mode with Networking.

Results of ESET scan below

C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Application Data\18079524.exe.vir a variant of Win32/Kryptik.NOG trojan
C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Application Data\qgDgwUnAlpk.exe.vir a variant of Win32/Kryptik.NOG trojan
C:\System Volume Information\_restore{45B5E8B9-949A-471E-999D-F381DA56A2D3}\RP160\A0043476.exe a variant of Win32/Kryptik.NOG trojan
C:\System Volume Information\_restore{45B5E8B9-949A-471E-999D-F381DA56A2D3}\RP160\A0043477.exe a variant of Win32/Kryptik.NOG trojan

Hello

The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialise and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.