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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


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Error C:\windows\explorer.exe application not found Following malware removal

#46 User is offline   gtc 

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Posted 26 May 2011 - 10:18 AM

Done. All 20 scanners reported "Found nothing".

#47 User is offline   sempai 

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Posted 26 May 2011 - 10:38 AM

Great, any more questions/concerns before we do the housekeeping to properly remove the tools?


Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
  • Download the latest version of Java Runtime Environment (JRE) Version 6.
  • Look for "JDK 6 Update 25 (JDK or JRE).
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".

    • Select "Windows x86 Offline" and click on jre-6u25-windows-i586.exe

  • Save it to your desktop
  • Close any programs you may have running - especially your web browser.
  • Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  • Reboot your computer once all Java components are removed.
  • Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.

~Semp

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#48 User is offline   gtc 

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Posted 26 May 2011 - 11:06 AM

View Postsempai, on 26 May 2011 - 10:38 AM, said:

Great, any more questions/concerns before we do the housekeeping to properly remove the tools?


The "redirect" virus seems to be everywhere at the moment. Many people have told me their PC has been infected. We are all running various forms of AV (I am running Avast) yet it is getting past our defenses. What is the best defense against that particular virus/trojan?


Quote

Your Java is out of date.


Updated as instructed.

#49 User is offline   sempai 

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Posted 26 May 2011 - 11:23 AM

I only recommend product that I tested personally, and AVAST is one of those because it's a good free AV, but the reality is that there's no AV that can give a 100% protection, malware is evolving so fast. Please read this blog -> How to prevent malware


Uninstall:
1. ComboFix
  • Click Start > Run > copy/paste the following bolded text into the Run box and click OK:
    ComboFix /Uninstall


2. ESET online scanner
  • Go to Control Panel > Add Remove Programs > locate and remove ESET Online Scanner.




Delete:
1. DDS
2. RougeKiller
3. Gmer
4. TDSSKiller
5. Fix.scr



Clean-up with OTL:
  • Run OTL
  • Click on the CleanUp! button.




Your log is clean, take the time to read below to secure your machine and take the necessary steps to keep it Clean :)



Practice Safe Internet
One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.
  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.

~Semp

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#50 User is offline   gtc 

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Posted 26 May 2011 - 11:52 AM

View Postsempai, on 26 May 2011 - 11:23 AM, said:

I only recommend product that I tested personally, and AVAST is one of those because it's a good free AV, but the reality is that there's no AV that can give a 100% protection, malware is evolving so fast.


I have paid a subscription to Avast. I don't know what that buys me over the free version, but I guess it supports the developers.

Quote

2. RougeKiller


I believe that should read RogueKiller.

Okay, many thanks again to all involved for the help.

Donation on its way. :thumbup2:

#51 User is offline   sempai 

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Posted 26 May 2011 - 12:16 PM

Quote

I believe that should read RogueKiller.

Indeed, sorry about the typo and thanks for the donation. Happy surfing again. :)
~Semp

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You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

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#52 User is offline   sempai 

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Posted 27 May 2011 - 10:04 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
~Semp

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You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

Member of UNITE (Unified Network of Instructors and Trained Eliminators) and ASAP (Alliance of Security Analysis Professionals)

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