startup repair??

#1 tfkjenks

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Posted 17 May 2011 - 01:02 PM

My Presario CQ56 is having issues starting up!
When I turned it on a window popped up named "windows error recovery" with in that it says

"windows failed to start. a recent hardware or software change might be the cause.

IF windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. if power was interrupted during startup, choose stat windows normally."

The two options i have are launch startup repair or start windows normally. if i do start windows normally it goes to a blue screen with sun rays shining down from the top. when i did launch startup repair it went to the same screen but after a while a repair window opened and started its thing. It did this literally for days and did nothing else.

#2 Broni

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Posted 17 May 2011 - 07:58 PM

Do you have Windows 7 DVD?

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#3 tfkjenks

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Posted 17 May 2011 - 08:08 PM

I dont believe so. It is my parents computer and they brought it to me to fix. I cannot even get it to open in safe mode so I am not sure what to do now. It has windows 7 but I dont think it is anything special

#4 Broni

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Posted 17 May 2011 - 08:14 PM

Please, ask you parents what led to this situation.
Happened all of sudden?
Any recent changes to the computer?
Possible infection?

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#5 tfkjenks

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Posted 18 May 2011 - 05:34 PM

My dad Said that my niece was playing a game online. a while later they came back to use it and it was on that screen I described before. not really any changes recently. I installed avast and malwarebytes on it about a month ago. I guess it could be an infection. If it is I dont know how I am going to get rid of it.

#6 Broni

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Posted 18 May 2011 - 07:22 PM

I'll report this topic to people, who deal with this type of situation.

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#7 Farbar

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Posted 19 May 2011 - 11:20 AM

Hi tfkjenks,

I will assist you with the your issue.

Please tell me what else you have done beside running startup repair.
For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
- Insert the installation disc.
- Restart your computer.
- If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
- Click Repair your computer.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
- The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

#8 boopme

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Posted 19 May 2011 - 12:28 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logss forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.

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#9 Farbar

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Posted 24 May 2011 - 11:17 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.